Digital Transformation refers to the process of using digital technologies to fundamentally change how an organization operates and delivers value to its customers. Digital Transformation often involves the integration of emerging digital technologies (such as Artificial Intelligence, Robotic Process Automation, the Internet of Things, etc.) into all aspects of an organization, from its Business Model Design and Operational Excellence, to its Customer Experience and Journey.

The goal of Digital Transformation is to help organizations to become more agile, efficient, and customer-focused. By leveraging digital technologies, organizations can automate and streamline their processes, gain new insights from data, and create new and innovative products, services, and experiences for their customers.

Additionally, Digital Transformation can help organizations to improve their competitiveness, adapt to changing market conditions, and create new sources of value and growth.

Digital Transformation is becoming increasingly important in today's digital economy, as more and more businesses are using digital technologies to differentiate themselves and gain a Competitive Advantage. This trend has only been accelerated by COVID-19. By embracing Digital Transformation, organizations can position themselves for success in the Digital Age and capitalize on the opportunities that digital technologies offer.

We have written an in-depth article on Digital Transformation, which discusses the 8 primary levers to Digital Transformation, as well as the 4 foundational ecosystems to Digital Transformation.

For effective implementation, take a look at these Digital Transformation best practices:

• Digital Transformation: Operating Model Transformation (26-slide PowerPoint deck)
• Big Data Enablement Framework (22-slide PowerPoint deck)
• Internet of Things (IoT) Decision Framework (21-slide PowerPoint deck)
• Global Digital Transformation Benchmarking (159-page PDF document)
• Digital Transformation - 2021 Trends, Roadmap, Guidelines (62-slide PowerPoint deck)

Related Management Topics

• Digital Marketing Strategy
• Digital Transformation Strategy
• Robotic Process Automation
• Artificial Intelligence
• Analytics
• Machine Learning
• Data & Analytics
• Cybersecurity
• Service Strategy
• Big Data
• Cloud
• Mobile Strategy

Related Flevy Management Insights: Case Studies

• Digital Transformation Strategy for a Global Retail Chain
• Digital Transformation Project for a Retail Organization in a Developed Market
• Digital Transformation in Global Aerospace Supply Chains
• Digital Transformation Strategy Design for Financial Services Company
• Digital Transformation Strategy for an International Financial Institution
• Digital Transformation for Specialty Education Provider
• Digital Transformation Strategy for Construction Firm
• Digital Transformation Strategy for a Global Financial Services Firm
• Digitization of Inventory Management in Retail Apparel