Provides a holistic framework for effective communication.
Provides a simple 7-step process to ensure effective communication.
Provides guidelines for practising active listening skills.
This product (Effective Communication) is a 93-slide PowerPoint presentation (PPTX), which you can download immediately upon purchase.
Effective communication skills are a critical aspect in your career and personal lives. In today's flexible working model where employees work from home and the office, it is even more important to understand the communication process so that we can enhance the effectiveness of our messages to our supervisors, colleagues, external stakeholders, and including friends and relatives.
In the business environment, it is essential that we use a variety of communication techniques to both understand and be understood. However, messages are often distorted or misunderstood. The distortion of the message can happen at any of the stages in the communication process.
In this training presentation, you will learn the key concept and principles of effective communication, understand the communication process and the key stages, learn how to practice active listening and other useful communication techniques, and finally make use of a simple 7-step process to ensure effective communication. The guidelines or practices presented are used by consultants in the top tier consulting firms.
1. Acquire knowledge on the key concept and principles of communication.
2. Describe the communication process and the elements.
3. Learn practical tips and approaches to enhance communication.
1. Key Concept & Principles of Communication
2. Communication Process & Key Elements
3. How to be a Good Communicator?
4. Active Listening Skills
5. Non-verbal Communication Skills
6. Giving & Receiving Feedback
7. Managing Conflict
8. 7 Steps to Effective Communication
Operational Excellence Consulting is a management training and consulting firm dedicated to enhancing the effectiveness and productivity of individuals and organizations. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches.
We work with a diverse range of clients, including government bodies, multinational corporations, and small and medium-sized enterprises, across a wide spectrum of industries.
Our firm offers a comprehensive suite of capabilities, including Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Planning, Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), etc.
To ensure the widespread adoption of operational excellence techniques and tools, we pride ourselves on developing high-quality, customizable training materials, presentations, frameworks, and templates to complement your training and business needs.
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
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