Customer Journey Mapping - Guide & Templates   67-slide PPT PowerPoint presentation slide deck (PPTX)
$40.00

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Customer Journey Mapping - Guide & Templates (67-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Journey Mapping - Guide & Templates (67-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Journey Mapping - Guide & Templates (67-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Journey Mapping - Guide & Templates (67-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Journey Mapping - Guide & Templates (67-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Journey Mapping - Guide & Templates (67-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Journey Mapping - Guide & Templates (67-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
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Customer Journey Mapping - Guide & Templates (67-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Journey Mapping - Guide & Templates (67-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Journey Mapping - Guide & Templates (67-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Journey Mapping - Guide & Templates (67-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Journey Mapping - Guide & Templates (67-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Journey Mapping - Guide & Templates (67-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Journey Mapping - Guide & Templates (67-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Journey Mapping - Guide & Templates (67-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
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Customer Journey Mapping - Guide & Templates (PowerPoint PPTX Slide Deck)

PowerPoint (PPTX) + PowerPoint (PPTX) 67 Slides

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FlevyPro price: $28.00 (30% discount)
Explore this comprehensive guide on Customer Journey Mapping, crafted by industry experts. Enhance experience design with practical templates and insights.
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BENEFITS OF DOCUMENT

  1. Customer Journey Map Comprehensive Guide and Templates
  2. Detailed Step-by-Step Instructions for Developing a Journey Map
  3. Examples and Resources

DESCRIPTION

This product (Customer Journey Mapping - Guide & Templates) is a 67-slide PPT PowerPoint presentation slide deck (PPTX) with a supplemental PowerPoint document, which you can download immediately upon purchase.

This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map – a visual representation of the experience that customers have with your organisation, product or service.

The step-by-step guide includes a comprehensive outline and templates for use in developing your journey map(s) as well as detailed tips and details on each component in the journey map.

As an added bonus, the Guide comes with a set of Templates which you can utilise to set you down the path of creating your Journey Maps quickly and easily.

Utilising Customer Journey Maps is a great way to understand the experiences of your customer, design experiences which they value, and deliver outcomes customers truly want. Utilised properly, these Journey Maps will drive significant business success will into the future.

This PPT delves into the intricacies of Experience Design, emphasizing the importance of creating meaningful and impactful customer interactions. It provides an overview of Design Thinking and Human-Centered Design, illustrating how these methodologies can drive innovation and align with business goals. The guide outlines the phases of Inspiration, Ideation, and Implementation, ensuring a thorough understanding of each stage.

Customer Journey Maps are presented as versatile tools that can be used at various stages of the design process. They serve multiple purposes, from research and visioning to communication and collaboration. The document highlights the significance of mapping out customer experiences to gain insights and improve alignment between organizational goals and customer needs.

The guide also includes practical templates and examples, such as the 5 Whys Template and Moments That Matter framework. These tools help identify critical touchpoints and emotional drivers that influence customer perceptions. By focusing on these elements, businesses can design better experiences and achieve higher customer satisfaction and loyalty.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Journey, Customer Decision Journey, Consumer Decision Journey, Customer Journey Mapping PowerPoint Slides: Customer Journey Mapping - Guide & Templates PowerPoint (PPTX) Presentation Slide Deck, CustCore Consulting

PPT SLIDE DEEP DIVES

Cultivating Customer Loyalty through Effective Engagement and Emotional Connection

Strategic Importance of Experience Design in Business

Understanding Customer Emotions in Experience Design

Comprehensive Customer Journey Mapping Framework

Identifying Critical Customer Experience Moments

Holistic Improvement Strategies for Organizational Excellence

Structured Approach to Customer Journey Mapping Workshops

Deep Dive Analysis Using the 5-Whys Technique

Phases of Design Thinking: Inspiration to Implementation

Framework for Prioritizing Improvements

Understanding Customers through Empathy Mapping

Driving Customer Loyalty through Emotional Engagement

Direct Methods for Understanding Customer Insights

Understanding the Gym Member: Jane Smith Persona


$40.00
FlevyPro price: $28.00 (30% discount)
Explore this comprehensive guide on Customer Journey Mapping, crafted by industry experts. Enhance experience design with practical templates and insights.
Add to Cart
  

ABOUT THE AUTHOR

Additional documents from author: 3
Terms of usage (for all documents from this author)

CustCore Consulting is a boutique consultancy firm which helps businesses unlock hidden growth through a focus on significantly improving end-to-end customer and employee experience.

Whilst each project is different, our clients can typically expect results which show

•  Vastly Increased customer satisfaction and advocacy
•  Growth in new sales and customer ... [read more]

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The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.
This author is teaching a Flevy Executive Learning (FEL) program called The Customer Experience Rocket.
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