CX Improvement Program: Customer Service Essentials   102-slide PPT PowerPoint presentation (PPTX)
$69.00

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CX Improvement Program: Customer Service Essentials (PowerPoint PPTX)

PowerPoint (PPTX) 102 Slides

#3 in Customer Service $69.00
Crafted by a seasoned Customer Experience Expert with a proven track record at industry leaders such as Microsoft and IBM, this comprehensive presentation is your roadmap to enhancing customer experience and driving satisfaction.
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BENEFITS OF DOCUMENT

  1. Improve customer satisfaction and loyalty.
  2. Equip staff with essential service skills.
  3. Enhance overall customer experience (CX).

DESCRIPTION

This product (CX Improvement Program: Customer Service Essentials) is a 102-slide PPT PowerPoint presentation (PPTX), which you can download immediately upon purchase.

Boost your CX strategy with our core CX skills PPT. Train employees to deliver excellent service to both external and internal customers, manage interactions effectively, and enhance overall satisfaction. Understand key elements of customer service and learn effective techniques and skills.

LEARNING OBJECTIVES

1. To instil in customer service professionals the importance of providing excellent customer service
2. To equip customer service professionals with effective techniques and skills to provide excellent service
3. To manage and handle customer interactions and relationships

CONTENTS

1. Introduction to Customer Service
2. Key Elements of Customer Service
3. Effective Techniques and Skills
4. Dealing with Different Types of Customers

This training powerpoint includes exercises for individual and group discussions and role plays.

Note: In addition to this training presentation, you may also be interested in the following presentations on Customer Experience (CX) (sold separately):

•  Customer-Centricity
•  Digital Customer Service (DCS)
•  Design Thinking
•  Customer Journey Mapping
•  Business Model Canvas
•  Value Proposition Canvas

This presentation dives deep into the critical aspects of customer service, emphasizing the importance of a proactive attitude and effective communication. It highlights the significance of understanding both the content and people parts of customer service, ensuring employees are well-versed in rules, policies, and the emotional intelligence required to handle various customer interactions. The document also includes practical exercises and real-world scenarios, such as the Pike Place Fish video, to illustrate key concepts. Equip your team with the skills to project confidence, handle complaints effectively, and maintain a positive service attitude, ultimately driving customer satisfaction and retention.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Service PowerPoint Slides: CX Improvement Program: Customer Service Essentials PowerPoint (PPTX) Presentation, Operational Excellence Consulting


$69.00
Crafted by a seasoned Customer Experience Expert with a proven track record at industry leaders such as Microsoft and IBM, this comprehensive presentation is your roadmap to enhancing customer experience and driving satisfaction.
Add to Cart
  

ABOUT THE AUTHOR

Additional documents from author: 234
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Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). Specializing in strategy deployment, customer experience design, and operational excellence, we empower global individuals and organizations to drive transformative growth and innovation. [read more]

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