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Today, companies face shrinking margins in many of their products due to fierce competition in the marketplace. Service offering becomes not only a major growth and profit contributor, but also a key competitive advantage.
This toolkit provides an approach and tools that can help your organization to assess the situation and develop an effective service strategy.
• Market sizing, segments, and growth analysis
• Customer needs assessment
• Competitive assessment
• Capabilities assessment
• Benchmarking/best practices
• Alliance approach
• Spare parts/inventory assessment
• Pricing and bundling
• Business case/ROI analysis
• Strategic plan development
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Source: Best Practices in Growth Strategy, Competitive Advantage PowerPoint Slides: Services Growth & Effectiveness Strategy PowerPoint (PPT) Presentation, Documents & Files
AUTHOR: DOCUMENTS & FILES
Documents & Files has published 130 additional documents on Flevy.
This business document is categorized under the function(s): Organization, Change, & HR Strategy, Marketing, & Sales
It applies to All Industries
File Type: PowerPoint (ppt)
File Size: 2.5 MB
Number of Slides: 91 (includes cover, transition, & marketing slides)
Related Topic(s): Growth Strategy Competitive Advantage
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Initial upload date (first version): May 18, 2014
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I am an international hospitality accomplished senior executive who has worked and lived during the past 35 years in 23 countries in 5 continents and I can humbly say that I know what customer service is, trust me.
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