Please register (it's free!) or login to view the remaining preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

BENEFITS OF DOCUMENT

Understand the benefits and opportunities enabled through Service 4.0 Transformation.
Become familiar with the 9 core Digital Technologies which power Service 4.0 Transformation.
Learn how Service organizations have evolved and what distinguishes Service 4.0 from previous generations.

DOCUMENT DESCRIPTION

Services companies are changing the way they offer and deliver services, driven by customer demands for a more customized, proactive, omnichannel, integrated, and data-driven service and enabled by emerging Digital Technologies. This is known as Service 4.0 Transformation.

By undergoing Service 4.0 Transformation, Service organizations can derive innumerable and impactful benefits related to:

1. Operational Efficiency and Cost Savings; and
2. Improved Customer Satisfaction

To design a Service 4.0 Transformation program, we must understand and evaluate implementation decisions across the 10 dimensions of our existing Service Provider Operating Model.

There are 9 emerging Digital Technologies that enable Service 4.0 Transformation:

1. Big Data & Analytics
2. Cloud Computing
3. Robotic Process Automation (RPA)
4. Social Media
5. Cognitive Computing
6. Virtualization
7. Internet of Things (IoT)
8. Smart Devices,
9. Augmented Reality (AR).

Each of these technologies will be discussed, with particular emphasis on RPA (a separate section of the presentation is dedicated to this topic). Additional topics discussed in the Evolution of Service Organizations, Service 2.0/3.0 vs. Service 4.0, Customer Journey, and Fourth Industrial Revolution.

This document will also include additional templates for you to use in your own business presentations.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Service 4.0 Transformation PowerPoint document

Top Flevy Author [?]

Service 4.0 Transformation

Sold by LearnPPT (this author has 81 documents)

$49.00

ALL FEES INCLUDED

Add to Cart

This business document is categorized under the function(s):

Operations Strategy, Marketing, & Sales

It applies to All Industries

File Type: PowerPoint (ppt)

File Size: 3.4 MB

Number of Slides: 52 (includes cover, transition slides)

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): May 22, 2017
Most recent version published: Jun 12, 2017

Ask the Author a Question

Must be logged in Click here to log in

CUSTOMER TESTIMONIALS

"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for the customer, Flevy and the various authors. This is truly a service that benefits the consulting industry and associated clients. Thanks for providing this service. "

– Jim Schoen, Principal at FRC Group

"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group

"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500

"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC

"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so many challenges and there is the need to make the right decisions in a short time, with so much scattered information, we are fortunate to have Flevy. Flevy investigates, selects, and puts at our disposal the best of the best to help us be successful in our work."

– Omar Hernán Montes Parra, CEO at Quantum SFE

"As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."

– David Coloma, Consulting Area Manager at Cynertia Consulting

"The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

– Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)

"I have found Flevy to be an amazing resource and library of useful presentations for lean sigma, change management and so many other topics. This has reduced the time I need to spend on preparing for my performance consultation. The library is easily accessible and updates are regularly provided. A wealth of great information."

– Cynthia Howard RN, PhD, Executive Coach at Ei Leadership

"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The quality of the decks available allows me to punch way above my weight – it's like having the resources of a Big 4 consultancy at your fingertips at a microscopic fraction of the overhead."

– Roderick Cameron, Founding Partner at SGFE Ltd

"As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

– Dennis Gershowitz, Principal at DG Associates

SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

Robotic Process Automation (RPA) 21-slide PowerPoint deck $20.00 This is a FlevyPro [?] document. Subscribe and save with FlevyPro! Digital Transformation Robotic Process Automation Artificial Intelligence	Digital Transformation: Artificial Intelligence (AI) Strategy 27-slide PowerPoint deck $20.00 This is a FlevyPro [?] document. Subscribe and save with FlevyPro! Robotic Process Automation Artificial Intelligence Fourth Industrial Revolution	Industry 4.0 - Implementation Toolkit Excel workbook and supporting ZIP $249.00 Author: Gerard Blokdijk Fourth Industrial Revolution	Intelligent Process Automation (IPA) 26-slide PowerPoint deck $20.00 This is a FlevyPro [?] document. Subscribe and save with FlevyPro! Robotic Process Automation Fourth Industrial Revolution Natural Language Processing
Services Growth & Effectiveness Approach 17-slide PowerPoint deck $29.99 Author: Documents & Files Service Transformation	Industry 4.0 Transformation 24-slide PowerPoint deck This is a FlevyPro [?] document. Subscribe and save with FlevyPro! Fourth Industrial Revolution	Service 4.0: Service Innovation 25-slide PowerPoint deck $20.00 This is a FlevyPro [?] document. Subscribe and save with FlevyPro! Service Design Service Transformation	Fourth Industrial Revolution: 10 Principles of Technology Control 25-slide PowerPoint deck This is a FlevyPro [?] document. Subscribe and save with FlevyPro! Fourth Industrial Revolution
Service 4.0: 9 Core Technologies 23-slide PowerPoint deck $20.00 This is a FlevyPro [?] document. Subscribe and save with FlevyPro! Augmented Reality	Augmented Reality - Implementation Toolkit Excel workbook and supporting ZIP $249.00 Author: Gerard Blokdijk Augmented Reality	Quality 4.0 Series: Pillars (Part III) 26-slide PowerPoint deck $20.00 This is a FlevyPro [?] document. Subscribe and save with FlevyPro! Quality Management & Assurance Fourth Industrial Revolution	Quality 4.0 Series: Primer 25-slide PowerPoint deck $20.00 This is a FlevyPro [?] document. Subscribe and save with FlevyPro! Quality Management & Assurance Fourth Industrial Revolution