Service 4.0 Transformation   52-slide PPT PowerPoint presentation (PPT)
$49.00

Service 4.0 Transformation (52-slide PPT PowerPoint presentation (PPT)) Preview Image Service 4.0 Transformation (52-slide PPT PowerPoint presentation (PPT)) Preview Image Service 4.0 Transformation (52-slide PPT PowerPoint presentation (PPT)) Preview Image Service 4.0 Transformation (52-slide PPT PowerPoint presentation (PPT)) Preview Image Service 4.0 Transformation (52-slide PPT PowerPoint presentation (PPT)) Preview Image Service 4.0 Transformation (52-slide PPT PowerPoint presentation (PPT)) Preview Image Log in to unlock full preview.
Loading preview images...
Arrow   Unlock all 17 preview images:   Login Register

Service 4.0 Transformation (PowerPoint PPT)

PowerPoint (PPT) 52 Slides

#2 in Fourth Industrial Revolution $49.00
This presentation is created by former McKinsey, BCG, Deloitte, EY, and Capgemini consultants. It explains the framework of Service 4.0 Transformation utilized by global strategy consulting firms.
Add to Cart
  


Immediate download
Free lifetime updates

BENEFITS OF DOCUMENT

  1. Understand the benefits and opportunities enabled through Service 4.0 Transformation.
  2. Become familiar with the 9 core Digital Technologies which power Service 4.0 Transformation.
  3. Learn how Service organizations have evolved and what distinguishes Service 4.0 from previous generations.

DESCRIPTION

This product (Service 4.0 Transformation) is a 52-slide PPT PowerPoint presentation (PPT), which you can download immediately upon purchase.

Services companies are changing the way they offer and deliver services, driven by customer demands for a more customized, proactive, omnichannel, integrated, and data-driven service and enabled by emerging Digital Technologies. This is known as Service 4.0 Transformation.

By undergoing Service 4.0 Transformation, Service organizations can derive innumerable and impactful benefits related to:

1. Operational Efficiency and Cost Savings; and
2. Improved Customer Satisfaction

To design a Service 4.0 Transformation program, we must understand and evaluate implementation decisions across the 10 dimensions of our existing Service Provider Operating Model.

There are 9 emerging Digital Technologies that enable Service 4.0 Transformation:

1. Big Data & Analytics
2. Cloud Computing
3. Robotic Process Automation (RPA)
4. Social Media
5. Cognitive Computing
6. Virtualization
7. Internet of Things (IoT)
8. Smart Devices,
9. Augmented Reality (AR).

Each of these technologies will be discussed, with particular emphasis on RPA (a separate section of the presentation is dedicated to this topic). Additional topics discussed in the Evolution of Service Organizations, Service 2.0/3.0 vs. Service 4.0, Customer Journey, and Fourth Industrial Revolution.

This document will also include additional templates for you to use in your own business presentations.

Service 4.0 Transformation is not just a buzzword; it’s a comprehensive overhaul of service delivery models. This PPT delves into the 10 critical dimensions that must be evaluated to successfully implement Service 4.0. From Ambition to Rollout Plan, each dimension is meticulously analyzed to ensure a seamless transition. The presentation also highlights the pivotal role of emerging technologies like Big Data, Cloud Computing, and IoT in driving this transformation.

The document goes beyond theory, providing actionable insights and real-world examples to illustrate the shift from reactive to proactive service models. It emphasizes the importance of integrating customer touchpoints for a seamless, omnichannel experience. With templates included for your business presentations, this document is a must-have for any service organization aiming to stay ahead in the digital age.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Service Transformation, Fourth Industrial Revolution, Augmented Reality PowerPoint Slides: Service 4.0 Transformation PowerPoint (PPT) Presentation, LearnPPT Consulting

SLIDE DEEP DIVES


$49.00
This presentation is created by former McKinsey, BCG, Deloitte, EY, and Capgemini consultants. It explains the framework of Service 4.0 Transformation utilized by global strategy consulting firms.
Add to Cart
  

ABOUT THE AUTHOR

Additional documents from author: 130

We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.

We have served 100s of clients that range from Fortune 500 companies to tech startups to $1B+ private companies. [read more]

Ask the Author a Question

Must be logged in

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials


Your Recently Viewed Documents

Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


Fourth Industrial Revolution Digital Transformation Service Transformation Robotic Process Automation Customer Experience Automation Natural Language Processing Artificial Intelligence Information Technology Process Mapping Porter's Five Forces Growth Strategy IT Governance Business Framework PowerPoint Diagrams Strategy Deployment & Execution Operational Excellence Hoshin Kanri Strategy Development Strategic Planning Gap Analysis Consulting Training Strategy Frameworks Consulting Frameworks Business Case Example Financial Modeling Business Case Development PowerPoint Diagrams Compilation Mobile Strategy Cyber Security Business Transformation Service Design

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S, Balanced Scorecard, Disruptive Innovation, BCG Curve, and many more.