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Service 4.0 Transformation (PowerPoint PPT)

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HIGHLIGHTS

Author: LearnPPT TOP AUTHOR [?]

Immediate, digital download

File Type: 52-slide PowerPoint presentation (PPT)

BENEFITS OF DOCUMENT

Understand the benefits and opportunities enabled through Service 4.0 Transformation.
Become familiar with the 9 core Digital Technologies which power Service 4.0 Transformation.
Learn how Service organizations have evolved and what distinguishes Service 4.0 from previous generations.

DOCUMENT DESCRIPTION

This product (Service 4.0 Transformation) is a 52-slide PowerPoint presentation (PPT), which you can download immediately upon purchase.

Services companies are changing the way they offer and deliver services, driven by customer demands for a more customized, proactive, omnichannel, integrated, and data-driven service and enabled by emerging Digital Technologies. This is known as Service 4.0 Transformation.

By undergoing Service 4.0 Transformation, Service organizations can derive innumerable and impactful benefits related to:

1. Operational Efficiency and Cost Savings; and
2. Improved Customer Satisfaction

To design a Service 4.0 Transformation program, we must understand and evaluate implementation decisions across the 10 dimensions of our existing Service Provider Operating Model.

There are 9 emerging Digital Technologies that enable Service 4.0 Transformation:

1. Big Data & Analytics
2. Cloud Computing
3. Robotic Process Automation (RPA)
4. Social Media
5. Cognitive Computing
6. Virtualization
7. Internet of Things (IoT)
8. Smart Devices,
9. Augmented Reality (AR).

Each of these technologies will be discussed, with particular emphasis on RPA (a separate section of the presentation is dedicated to this topic). Additional topics discussed in the Evolution of Service Organizations, Service 2.0/3.0 vs. Service 4.0, Customer Journey, and Fourth Industrial Revolution.

This document will also include additional templates for you to use in your own business presentations.

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Service 4.0 Transformation PowerPoint document (ppt)

ABOUT THE AUTHOR: LEARNPPT

We are a team of management consultants trained by top tier global consulting firms with a collective experience of several decades. Our documents consist of business templates, business frameworks & methodologies, and PowerPoint templates.

LearnPPT has published 82 additional documents on Flevy.

DETAILS

This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales

It applies to All Industries

File Type: PowerPoint (ppt)

File Size: 3.4 MB

Number of Slides: 52 (includes cover, transition, & marketing slides)

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): May 22, 2017
Most recent version published: Jun 12, 2017

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