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BENEFITS OF DOCUMENT
Services companies are changing the way they offer and deliver services, driven by customer demands for a more customized, proactive, omnichannel, integrated, and data-driven service and enabled by emerging Digital Technologies. This is known as Service 4.0 Transformation.
By undergoing Service 4.0 Transformation, Service organizations can derive innumerable and impactful benefits related to:
1. Operational Efficiency and Cost Savings; and
2. Improved Customer Satisfaction
To design a Service 4.0 Transformation program, we must understand and evaluate implementation decisions across the 10 dimensions of our existing Service Provider Operating Model.
There are 9 emerging Digital Technologies that enable Service 4.0 Transformation:
1. Big Data & Analytics
2. Cloud Computing
3. Robotic Process Automation (RPA)
4. Social Media
5. Cognitive Computing
7. Internet of Things (IoT)
8. Smart Devices,
9. Augmented Reality (AR).
Each of these technologies will be discussed, with particular emphasis on RPA (a separate section of the presentation is dedicated to this topic). Additional topics discussed in the Evolution of Service Organizations, Service 2.0/3.0 vs. Service 4.0, Customer Journey, and Fourth Industrial Revolution.
This document will also include additional templates for you to use in your own business presentations.
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Fourth Industrial Revolution, Service Transformation, Augmented Reality PowerPoint Slides: Service 4.0 Transformation PowerPoint (PPT) Presentation, LearnPPT
ABOUT THE AUTHOR: LEARNPPT
We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.
Utilize our consulting frameworks to apply structured thinking & analysis to address your business challenges, uncover strategic insights, and implement workable solutions. Our PowerPoint presentations follow traditional consulting slide design formats, starting with a clear slide headline. Easily customize and repurpose our slides for your own business presentations.
Beyond business frameworks & methodologies, we also offer PowerPoint templates and other business templates. Our templates are professionally designed and have been used in thousands of deliverables & work products across hundreds of clients.
File Type: PowerPoint (ppt)
File Size: 3.4 MB
Number of Slides: 52 (includes cover, transition, & marketing slides)
Related Topic(s): Fourth Industrial Revolution Service Transformation Augmented Reality
This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales
It applies to All Industries
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Initial upload date (first version): May 22, 2017
Most recent version published: Jun 12, 2017
|Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S, Balanced Scorecard, Disruptive Innovation, BCG Curve, and many more. To receive this free download, enter your email address below and click the "Email Me" button.|
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