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DOCUMENT DESCRIPTION Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to experience a product or service. It identifies key interactions that the customer has with the organization - the user's motivations, thoughts and feelings for each of these touchpoints. According to a research study, customers who have had an unpleasant experience on a brand website are 88% less likely to return. Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead. Source: Customer Journey Mapping PowerPoint document
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Customer Journey MappingSold by Operational Excellence Consulting (this author has 154 documents)
This business document is categorized under the function(s): It applies to All Industries File Type: PowerPoint File Size: 20.7 MB Number of Slides: 133 (includes cover, transition slides) Related Topic(s): Customer Experience Customer Decision Journey Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document. Terms of usage (for all documents from Operational Excellence Consulting) Initial upload date (first version): Dec 13, 2018 Ask the Author a Question Must be logged in Click here to log in ![]() ![]() |
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