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HIGHLIGHTS
BENEFITS OF DOCUMENT
DOCUMENT DESCRIPTION
Design Thinking is a process for creative problem solving. It allows everyone to use creative tools to address a vast range of challenges. The process is action-oriented, embraces simple mindset shifts and tackles problems from a new direction.
According to McKinsey, companies that adopt design as part of business practices can be more resilient than others—continuing to innovate, analyze, and strategize to solve complex problems during trying times.
Some of the world's leading brands, such as Apple, Nike, Starbucks and GE, have rapidly adopted the design thinking approach. What's more, design thinking is being taught at leading universities around the world, including Stanford, Harvard and MIT.
Based on the world-renowned Hasso Plattner Institute of Design (Stanford University) model, Design Thinking encourages organizations to focus on the people they are creating for, which leads to better products, services, and internal processes. The Design Thinking framework consists of five modes or phases: Empathize, Define, Ideate, Prototype and Test. The framework is fully compatible with Lean and Six Sigma approaches.
This comprehensive Design Thinking PPT training presentation is tailored specifically for Design Thinking facilitators, trainers, professionals and consultants who are preparing for delivery in a classroom or workshop environment. The included wallet design exercise could be replaced with your own design challenge. In addition, the introductory module can be used as a stand-alone awareness briefing material for a general audience.
You will get to train your target audiences how to solve problems creatively by building empathy, generating ideas, prototyping and testing new concepts before final implementation.
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NOTE: This training package includes:
1. Design Thinking PPT training presentation (PowerPoint format)
2. Design Thinking templates (PowerPoint format)
3. Wallet Design Exercise (Powerpoint format)
4. Design Thinking poster (PDF format, in color and monochrome, printable in A3 size)
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LEARNING OBJECTIVES
1. Acquire a deep understanding of the key concepts and principles of Design Thinking
2. Understand the mindsets, process, methods and tools in creative problem solving
3. Develop skills in applying Design Thinking mindsets and practices in problem solving
CONTENTS
1. KEY CONCEPTS & PRINCIPLES OF DESIGN THINKING
• What is Design Thinking?
• What Design Thinking Is Not
• Benefits of Design Thinking
• Industrial Applications of Design Thinking
• Areas Within the Organization Where Design Thinking Can Apply
• The Framework of Design Thinking
• Case Studies of Design Thinking at Apple and Singapore Airlines
2. MINDSETS OF A DESIGN THINKER
• Think Users First
• Ask the Right Questions
• Believe You Can Draw
• Commit to Explore
• Prototype to Test
3. DESIGN THINKING PROCESS, METHODS & TOOLS
• EMPATHIZE – Understand Your Customers/Users
• Empathy tools: User Feedback, Persona and Empathy Map
• DEFINE – Define Clear Project/Business Objectives
• Define tools: Point of View (POV), How Might We (HMW), Design Brief, Stakeholder Map, Context Map, Opportunity Map and Customer Journey Map
• IDEATE – Explore Ideas and Solutions
• Ideate methods/tools: Ideation Methods, Divergent Method, Convergent Method, Prioritization Map, Affinity Map and Ideas Evaluation Matrix
• PROTOTYPE – Build and Visualize Ideas and Solutions
• Prototype tools: Physical Prototypes, Wireframes and Storyboards
• TEST – Review and Decide
• Test tools: User Feedback and Prototype Evaluation
APPENDICES
• Design Thinking Templates for Workshop Practice
• Wallet Design Project Worksheets
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Innovation Management, Customer Experience, Ideation PowerPoint Slides: Design Thinking PowerPoint (PPTX) Presentation, Operational Excellence Consulting
ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING
Operational Excellence Consulting is a management training and consulting firm that is dedicated to helping individuals and organizations become more effective and productive in the post-pandemic new normal.
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Founded with a mission to "helping individuals and organizations become more effective and productive using design thinking and lean management approaches," our aim is to support our clients in designing, managing and executing lasting beneficial change.
We work with government bodies, multinational corporations and small and medium-sized enterprises of a wide spectrum of industries.
Our firm's key capabilities are Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.
As a means to spread the adoption of operational excellence techniques and tools to benefit organizations, businesses and society, we take pride in designing and developing high quality training and customizable presentations, frameworks and templates to add value and complement your training and business needs.
Operational Excellence Consulting has published 197 additional documents on Flevy.
DETAILS
This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 44.2 MB
Number of Slides: 225 (includes cover, transition, & marketing slides)
Related Topic(s): Innovation Management Customer Experience Ideation
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
This product contains a supplemental PDF document.
Terms of usage (for all documents from Operational Excellence Consulting)
Initial upload date (first version): Mar 18, 2016
Most recent version published: Apr 12, 2022
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