Intelligent Process Automation (IPA) is a set of emerging Digital Technologies that combine process redesign with Robotic Process Automation (RPA) and Machine Learning (ML). IPA can be viewed as a suite of Business Process Improvements and Digital Transformation tools that assists the employee

IPA essentially augments RPA technology with additional emerging Digital Transformation technologies. In its full extent, IPA is comprised of 5 core technologies:

1. Robotic Process Automation (RPA)
2. Smart Workflow
3. Machine Learning (ML) & Advanced Analytics
4. Natural Language Generation (NLG)
5. Cognitive Agents

The disruptive power of IPA is that is supplements traditional rule-based automation with decision-making capabilities driven by emerging Deep Learning and Cognitive Technologies. The benefits of IPA are numerous and significant in impact. They center around enhanced productivity and efficiency, reduction in operational risks, and improved Customer Experiences. IPA will be a foundational part of organizations’ next-generation Operating Models.

Additional topics discussed include IPA use cases, IPA Transformation process, Operating Model design, Minimal Viable Product (MVP), Change Management, Customer Journey, and Value Creation.

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