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Customer Experience (PowerPoint PPT)

File Type: 21-slide PowerPoint presentation (PPT)

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This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.

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DESCRIPTION

This product (Customer Experience) is a 21-slide PowerPoint presentation (PPT), which you can download immediately upon purchase.

Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation projects is the evolution of the Customer Experience, from a traditional linear process (with few touch points) to a continuous, circular process (with constant touch points).

This new approach to Customer Experience has been captured by many top-tier management consulting firms. In fact, this presentation will provide overviews for 2 such frameworks:

• McKinsey's Customer Decision Journey
• Accenture's Nonstop Customer Experience Model

This deck is an excerpt from our more comprehensive framework, Digital Transformation Strategy.

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Source: Best Practices in Digital Transformation, Customer Experience, Customer Decision Journey PowerPoint Slides: Customer Experience PowerPoint (PPT) Presentation, LearnPPT

$25.00

FlevyPro price: FREE (included in subscription)

This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.

Add to Cart

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OVERVIEW

File Type: PowerPoint

(PPT)

Number of Slides: 21 (includes cover and all slides)

Included in FlevyPro subscription

Included in Digital Transformation Stream subscription

Initial upload date (first version): Jun 16, 2016

ABOUT THE AUTHOR

Author: LearnPPT

Additional documents from author: 83

We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.

We have served 100s of clients clients that range from Fortune 500 companies to startups to $1B+ private companies. [read more]

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Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.

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