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DESCRIPTION
Companies know where they want to go. Companies want to be more agile, quicker to react, and more effective. They want to deliver great Customer Experiences, take advantage of new technologies to cut costs, improve quality and transparency, and build value.
Yet, while most companies are trying to get better, the results tend to fall short. One-off initiatives in separate units do not deliver big enterprise-wide impact. Improvement methods that were adopted almost invariably yield disappointing results.
Senior leaders have crucial role to take in making things happen. Transformation cannot be a siloed effort. A Next-generation Operating Model is essential to break through organizational inertia and trigger step-change improvements.
This frameworks provides a holistic discussion on Next-gen Operating Model and its 2-prong approach.
1. Integrated, Organization-wide Operational Improvement Program
2. Holistic Customer Journey
Undertaking a Next-gen Operating Model will combine Operational Improvement efforts around customer-facing and internal journeys to achieve the desired results. Companies need to commit to a Next-gen Operating Model to be able to build value and provide compelling Customer Experiences at lower cost.
This deck also includes slide templates for you to use in your own business presentations.
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Source: Best Practices in Digital Transformation, Customer Journey, Operating Model PowerPoint Slides: Digital Transformation: Next-gen Operating Model PowerPoint (PPT) Presentation, LearnPPT
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OVERVIEW
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ABOUT THE AUTHOR
We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.
We have served 100s of clients that range from Fortune 500 companies to tech startups to $1B+ private companies.
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Digital Transformation Target Operating Model Customer Experience Business Framework PowerPoint Diagrams Business Transformation Cyber Security Mobile Strategy Process Improvement Process Analysis M&A (Mergers & Acquisitions)
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