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DOCUMENT DESCRIPTION

Companies know where they want to go. Companies want to be more agile, quicker to react, and more effective. They want to deliver great Customer Experiences, take advantage of new technologies to cut costs, improve quality and transparency, and build value.

Yet, while most companies are trying to get better, the results tend to fall short. One-off initiatives in separate units do not deliver big enterprise-wide impact. Improvement methods that were adopted almost invariably yield disappointing results.

Senior leaders have crucial role to take in making things happen. Transformation cannot be a siloed effort. A Next-generation Operating Model is essential to break through organizational inertia and trigger step-change improvements.

This frameworks provides a holistic discussion on Next-gen Operating Model and its 2-prong approach.

1. Integrated, Organization-wide Operational Improvement Program
2. Holistic Customer Journey

Undertaking a Next-gen Operating Model will combine Operational Improvement efforts around customer-facing and internal journeys to achieve the desired results. Companies need to commit to a Next-gen Operating Model to be able to build value and provide compelling Customer Experiences at lower cost.

This deck also includes slide templates for you to use in your own business presentations.

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Source: Digital Transformation: Next-gen Operating Model PowerPoint document

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Tag(s): Digital Transformation Customer Journey Operating Model

Number of Slides: 24 (includes cover, transition slides)

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Upload date (first version): Nov 3, 2019






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