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Guide to Delivering Best-in-Class Customer Care (PowerPoint PPT)

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HIGHLIGHTS

Author: P-Square Partners TOP AUTHOR [?]

Immediate, digital download

File Type: 78-slide PowerPoint presentation (PPT)

BENEFITS OF DOCUMENT

Best practices in delivering world-class customer care
Example performance of top performers
Industry case examples

DOCUMENT DESCRIPTION

This product (Guide to Delivering Best-in-Class Customer Care) is a 78-slide PowerPoint presentation (PPT), which you can download immediately upon purchase.

This document is a collection of best practices in delivering world-class customer care. The document is organized across the four performance dimensions: cost, revenue, customer satisfaction infrastructure, and frontline performance. It includes example performance of top performers , as well as supporting industry case examples.

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Service, Customer Care PowerPoint Slides: Guide to Delivering Best-in-Class Customer Care PowerPoint (PPT) Presentation, P-Square Partners

ABOUT THE AUTHOR: P-SQUARE PARTNERS

P-Square Partners is a team of professionals with experience working for tier-1 management consulting firms and leading investment banks.

We have served major companies around the globe and helped their leaders make strategic decisions.

Our goal is to design and develop high quality documents to share the best practice from world leading companies.

P-Square Partners has published 11 additional documents on Flevy.

Want to become an expert on Customer-centric Design (CCD)? Take a look at the Customer-centric Design (CCD) Stream, our most holistic collection of Customer-centric Design (CCD) frameworks. Full details here.

DETAILS

This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales

It applies to All Industries

File Type: PowerPoint (ppt)

File Size: 8.2 MB

Number of Slides: 78 (includes cover, transition, & marketing slides)

Related Topic(s): Customer Service Customer Care

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Jul 6, 2017
Most recent version published: Jul 10, 2017

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