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DOCUMENT DESCRIPTION
This document is a collection of best practices in delivering world-class customer care. The document is organized across the four performance dimensions: cost, revenue, customer satisfaction infrastructure, and frontline performance. It includes example performance of top performers , as well as supporting industry case examples.
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Source: Best Practices in Customer Service, Customer Care PowerPoint Slides: Guide to Delivering Best-in-Class Customer Care PowerPoint (PPT) Presentation, P-Square Partners
ABOUT THE AUTHOR: P-SQUARE PARTNERS
P-Square Partners is a team of professionals with experience working for tier-1 management consulting firms and leading investment banks.
We have served major companies around the globe and helped their leaders make strategic decisions.
Our goal is to design and develop high quality documents to share the best practice from world leading companies.
P-Square Partners has published 11 additional documents on Flevy.
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