What Is Digital Transformation?

Digital Transformation refers to the process of using digital technologies to fundamentally change how an organization operates and delivers value to its customers. Digital Transformation often involves the integration of emerging digital technologies (such as Artificial Intelligence, Robotic Process Automation, the Internet of Things, etc.) into all aspects of an organization, from its Business Model Design and Operational Excellence, to its Customer Experience and Journey.

The goal of Digital Transformation is to help organizations to become more agile, efficient, and customer-focused. By leveraging digital technologies, organizations can automate and streamline their processes, gain new insights from data, and create new and innovative products, services, and experiences for their customers.

Additionally, Digital Transformation can help organizations to improve their competitiveness, adapt to changing market conditions, and create new sources of value and growth.

Digital Transformation is becoming increasingly important in today's digital economy, as more and more businesses are using digital technologies to differentiate themselves and gain a Competitive Advantage. This trend has only been accelerated by COVID-19. By embracing Digital Transformation, organizations can position themselves for success in the Digital Age and capitalize on the opportunities that digital technologies offer.

We have written an in-depth article on Digital Transformation, which discusses the 8 primary levers to Digital Transformation, as well as the 4 foundational ecosystems to Digital Transformation.