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The Customer Decision Journey is a framework developed by McKinsey & Co. The management consulting firm developed this framework based on research of the purchase decisions of almost 20,000 consumers across 5 industries and 3 continents. Got a question about the product? Email us at [email protected]. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Customer Decision Journey and Social Media Strategy PowerPoint document
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Customer Decision Journey and Social Media StrategySold by LearnPPT (this author has 83 documents) Sorry, this document is currently only available to FlevyPro subscribers. You can join FlevyPro for only $39/month. Or, you can subscribe to the Digital Transformation Stream, our curated collection of Digital Transformation frameworks. This business document is categorized under: File Type: PowerPoint Tag(s): Customer Experience Digital Transformation Social Media Customer Decision Journey Customer Journey Number of Slides: 16 (includes cover, transition slides) Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document. Upload date (first version): Jun 16, 2016 ![]() ![]() |
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