CX Improvement Program: Delivering Service Excellence   136-slide PPT PowerPoint presentation slide deck (PPTX)
$79.00

CX Improvement Program: Delivering Service Excellence (136-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
CX Improvement Program: Delivering Service Excellence (136-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
CX Improvement Program: Delivering Service Excellence (136-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
CX Improvement Program: Delivering Service Excellence (136-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
CX Improvement Program: Delivering Service Excellence (136-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
CX Improvement Program: Delivering Service Excellence (136-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
CX Improvement Program: Delivering Service Excellence (136-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
CX Improvement Program: Delivering Service Excellence (136-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Log in to unlock full preview.
CX Improvement Program: Delivering Service Excellence (136-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
CX Improvement Program: Delivering Service Excellence (136-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
CX Improvement Program: Delivering Service Excellence (136-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
CX Improvement Program: Delivering Service Excellence (136-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
CX Improvement Program: Delivering Service Excellence (136-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
CX Improvement Program: Delivering Service Excellence (136-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
CX Improvement Program: Delivering Service Excellence (136-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
CX Improvement Program: Delivering Service Excellence (136-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Arrow   Click main image to view in full screen.

CX Improvement Program: Delivering Service Excellence (PowerPoint PPTX Slide Deck)

PowerPoint (PPTX) 136 Slides

#3 in Customer Service $79.00
Developed by a seasoned Customer Experience Expert with a proven track record at industry leaders such as Microsoft and IBM, this comprehensive presentation is your roadmap to enhancing customer experience and driving satisfaction.
Add to Cart
  


Immediate download
Fully editable PowerPoint
Free lifetime updates

BENEFITS OF DOCUMENT

  1. Provides a framework for a systematic approach to achieve customer satisfaction.
  2. Provides guidelines on how to differentiate your service by practicing empathy and adapting and personalizing your service.
  3. Provides guidelines on effective techniques to satisfy customers in different emotional conditions.

DESCRIPTION

This product (CX Improvement Program: Delivering Service Excellence) is a 136-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.

Enhance your organization's CX with our Delivering Service Excellence PPT. Equip your staff with the skills to create quality customer experiences, differentiate from the competition, and build trust and long-term relationships. Learn to manage emotions, deliver personalized service, and apply the five A's of service recovery.

This customer service presentation includes the techniques and skills to:

a) Find out and respond to each customer's needs and expectations;
b) Reduce customer's negative feelings;
c) Heighten customer's positive feelings towards your organization;
d) Satisfy customers in difficult conditions; and
e) Apply the five A's of service recovery.

LEARNING OBJECTIVES

1. To instil in customer service staff the importance of providing excellent customer service.
2. To equip frontline personnel with effective customer service techniques and skills to provide service excellence.
3. To manage and handle customer interactions and relationships.

CONTENTS

1. Introduction to delivering service excellence
2. Managing myself
3. Identifying customer condition and establishing rapport
4. Determining customer needs and expectations
5. Effective communication techniques
6. Meeting and exceeding customer needs and expectations
7. Satisfying customers in comfortable and difficult conditions

Note: In addition to this training presentation, you may also be interested in the following presentations on Customer Experience (CX) (sold separately):

•  Customer-Centricity
•  Digital Customer Service (DCS)
•  Design Thinking
•  Customer Journey Mapping
•  Business Model Canvas
•  Value Proposition Canvas
•  Customer Experience Management Models

This presentation dives deep into the nuances of customer satisfaction, emphasizing the critical role of understanding customer conditions and establishing rapport. It outlines a structured approach to managing interactions, from opening to concluding, ensuring needs are met and expectations exceeded. The content also highlights the importance of effective communication, both verbal and non-verbal, and provides practical techniques for handling difficult customer situations. This resource is designed to equip your team with the tools needed to foster positive customer relationships and drive business success.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Service, Operational Excellence, Service Excellence PowerPoint Slides: CX Improvement Program: Delivering Service Excellence PowerPoint (PPTX) Presentation Slide Deck, Operational Excellence Consulting


$79.00
Developed by a seasoned Customer Experience Expert with a proven track record at industry leaders such as Microsoft and IBM, this comprehensive presentation is your roadmap to enhancing customer experience and driving satisfaction.
Add to Cart
  

ABOUT THE AUTHOR

Author image
Additional documents from author: 242
Terms of usage (for all documents from this author)

Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). Specializing in strategy deployment, customer experience design, and operational excellence, we empower global individuals and organizations to drive transformative growth and innovation. By maximizing ... [read more]

Ask the Author a Question

Must be logged in

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.
Bundle and save! You can save up to % with bundles!

View bundle(s)




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials

 
"As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

– Dennis Gershowitz, Principal at DG Associates
 
"FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."

– David Harris, Managing Director at Futures Strategy
 
"Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."

– Chris McCann, Founder at Resilient.World
 
"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact "

– Roberto Pelliccia, Senior Executive in International Hospitality
 
"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The "

– Roderick Cameron, Founding Partner at SGFE Ltd
 
"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I "

– Nishi Singh, Strategist and MD at NSP Consultants
 
"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500
 
"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC




Save with Bundles

This document is available as part of the following discounted bundle(s):

Save %!
Service Excellence Training Package

This bundle contains 4 total documents. See all the documents to the right.

$189.00


Add Bundle & Save


Your Recently Viewed Documents

Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


Operational Excellence Lean Lean Management Lean Thinking Lean Management/Enterprise Lean Enterprise ISO 9001 Kaizen Strategic Planning Hoshin Hoshin Kanri Strategy Execution Policy Deployment Strategy Deployment Hoshin Planning Strategy Deployment & Execution Human Resources HR Strategy Talent Management Talent Strategy Human Resources Management Diversity Diversity & Inclusion Onboarding Employee Orientation Quality Management Quality Management & Assurance Employee Engagement Employee Management Workforce Management Performance Management Enterprise Performance Management Goal Setting Performance Measurement Workshops Creativity Lean Game Creative Thinking Benchmarking Objectives and Key Results OKR Psychology Problem Solving Structured Thinking Strategy Development Process Improvement Continuous Improvement Business Process Re-engineering Business Process Improvement Value Stream Mapping VSM Gemba Walk Lean Office

Receive our FREE presentation on Operational Excellence

This 50-slide presentation provides a high-level introduction to the 4 Building Blocks of Operational Excellence. Achieving OpEx requires the implementation of a Business Execution System that integrates these 4 building blocks.