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HIGHLIGHTS
BENEFITS OF DOCUMENT
DOCUMENT DESCRIPTION
Digital Transformation starts with people, not technology. According to Forbes, 70% of all Digital Transformations fail most often due to organizational resistance to change.
Organizational change management and the human side of change is by far the most significant piece of any digital transformation puzzle. If you address the human factor well, you are likely to succeed. If you don't address it well, you are highly likely to fail.
What this presentation will focus is not technology implementation, but a company-wide approach to digital transformation by paying special attention to the human aspects of change—changing employee mindsets, behaviors and the organizational culture.
This Digital Transformation PPT training presentation provides practical guidelines on developing a solid cultural foundation and the various frameworks/models for change management. It also serves as complementary materials to a digital transformation strategy and deployment guide.
Finally, this presentation helps to clarify the fuzziness around Digital Transformation and prepares key stakeholders in the organization for the Digital Transformation journey.
LEARNING OBJECTIVES
1. Acquire knowledge on the principles and key concepts of digital transformation
2. Understand the soft aspects of Digital Transformation – people, organization and change management
3. Identify the pitfalls to avoid and define the critical success factors of digital transformation
CONTENTS
1. INTRODUCTION & KEY CONCEPTS OF DIGITAL TRANSFORMATION
• What Brought Us Here Today
• Some Statistics on Digital Transformation
• The Era of Smart Customers
• The Speed of Change is Increasing Rapidly
• Mindset of a Traditional Digital Transformation Thinker
• Digital Transformation is Based on Design Thinking Principles
• Traditional Thinking vs. Design Thinking
• Three Lenses of Human Centered Design
• Martec's Law on Technology vs. Organizational Change
• Soft Skills are Essential to Ensure Digital Transformation Management
• Digital Transformation Defined
• Digital Disruption vs. Digital Transformation
• Examples of Disruptive Companies
• Companies that Succeeded & Failed at Digital Transformation
• Five Key Digital Technologies Transforming Industry & Commerce
• Customer Journeys
• Omni-channel is a Prerequisite to Great Customer Experience
• Companies Use Digital Transformations to...
• Important Metrics for Tracking Digital Transformation
• Benefits of Digital Transformation
• The Journey of Digital Transformation
• Digital Transformation Framework
2. ORGANIZATIONAL IMPACT OF DIGITAL TRANSFORMATION
• Challenges in Delivering Full End-to-end Customer Experience
• Digital Transformation Management Requires a Solid Cultural Foundation
• Impact on the Employees
• Three Steps Companies Can Take
• Areas for Skills Development
• Impact on the Role of Management
• Impact on Process Structures
• Marketing & IT Can Impact Customer Experience through Collaboration & Change
3. GUIDELINES FOR CHANGE MANAGEMENT
• Understand Why People Fear Change
• Understanding Responses to Change – The Enrollment Curve
• Prepare & Coach Change Leaders
• The Change Curve
• Plan Long Term for Real Change
• Business Model Canvas
• Change Management Process
• The McKinsey 7-S Framework
• Sources of Team Conflict
• Lencioni's Five Dysfunctions of a Team Model
• Tuckman's Model of Team Development
• Principles of Communication for Change Management
• Sinek's Golden Circle Model
• Szpekman's Communication Framework
• Ulrich's HR Competency Model
• Training Needs Analysis Framework
• Emotional Competence Framework
4. PITFALLS TO AVOID & CRITICAL SUCCESS FACTORS
• Ten Pitfalls to Avoid
• Critical Success Factors for Digital Transformation
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Digital Transformation PowerPoint Slides: Digital Transformation: People, Organization & Change PowerPoint (PPTX) Presentation, Operational Excellence Consulting
ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING
Operational Excellence Consulting is a leading management training and consulting firm dedicated to helping individuals and organizations improve their effectiveness and productivity in the post-pandemic new normal. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches.
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We work with a diverse range of clients, including government bodies, multinational corporations, and small and medium-sized enterprises, across a wide spectrum of industries.
Our firm offers a comprehensive suite of capabilities, including Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.
To ensure the widespread adoption of operational excellence techniques and tools, we pride ourselves on developing high-quality, customizable training materials, presentations, frameworks, and templates to complement your training and business needs.
Operational Excellence Consulting has published 204 additional documents on Flevy.
DETAILS
This business document is categorized under the function(s): Organization, Change, & HR Strategy, Marketing, & Sales
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 24.4 MB
Number of Slides: 108 (includes cover, transition, & marketing slides)
Related Topic(s): Digital Transformation
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Terms of usage (for all documents from Operational Excellence Consulting)
Initial upload date (first version): Jun 28, 2020
Most recent version published: May 12, 2022
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