Please register (it's free!) or login to view the remaining preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

BENEFITS OF DOCUMENT

Provides basic concepts of Digital Transformation and its impact on customer experience.
Provides frameworks for managing organizational resistance to change before, during and after digital transformation.
Provides guidelines on how to change employee mindsets, behaviors, organizational culture and develop capabilities to support digital transformation.

DOCUMENT DESCRIPTION

Digital Transformation starts with people, not technology. According to Forbes, 70% of all Digital Transformations fail most often due to organizational resistance to change. This presentation provides an overview of Digital Transformation with a strong focus on the people aspects: changing employee mindsets, behaviors, organizational culture and developing capabilities.

This document provides practical guidelines on developing a solid cultural foundation and the various frameworks/models for change management. It also serves as complementary materials to a digital transformation strategy and deployment guide.

Finally, this presentation helps to clarify the fuzziness around Digital Transformation and prepares key stakeholders in the organization for the digital journey.

LEARNING OBJECTIVES

1. Acquire knowledge on the principles and key concepts of digital transformation
2. Understand the soft aspects of Digital Transformation - people, organization and change management
3. Identify the pitfalls to avoid and define the critical success factors of digital transformation

CONTENTS

1. Introduction & Key Concepts of Digital Transformation
• Some Statistics on Digital Transformation
• The Era of Smart Customers
• The Speed of Change is Increasing Rapidly
• Mindset of a Traditional Digital Transformation Thinker
• Digital Transformation is Based on Design Thinking Principles
• Traditional Thinking vs. Design Thinking
• Three Lenses of Human Centered Design
• Martec's Law
• Soft Skills are Essential to Ensure Digital Transformation Management
• Digital Transformation Defined
• Digital Disruption vs. Digital Transformation
• Examples of Disruptive Companies
• Companies that Succeeded & Failed at Digital Transformation
• Five Key Digital Technologies Transforming Industry & Commerce
• Customer Journeys
• Omni-channel is a Prerequisite to Great Customer Experience
• Companies Use Digital Transformations to...
• Important Metrics for Tracking Digital Transformation
• Benefits of Digital Transformation
• The Journey of Digital Transformation
• Digital Transformation Framework

2. Organizational Impact of Digital Transformation
• Challenges in Delivering Full End-to-end Customer Experience
• Digital Transformation Management Requires a Solid Cultural Foundation
• Impact on the Employees
• Three Steps Companies Can Take
• Areas for Skills Development
• Impact on the Role of Management
• Impact on Process Structures
• Marketing & IT Can Impact Customer Experience through Collaboration & Change

3. Guidelines for Change Management
• Understand Why People Fear Change
• Understanding Responses to Change - The Enrollment Curve
• Prepare & Coach Change Leaders
• The Change Curve
• Plan Long Term for Real Change
• Business Model Canvas
• Change Management Process
• The McKinsey 7-S Framework
• Sources of Team Conflict
• Lencioni's Five Dysfunctions of a Team Model
• Tuckman's Model of Team Development
• Principles of Communication for Change Management
• Sinek's Golden Circle Model
• Szpekman's Communication Framework
• Ulrich's HR Competency Model
• Training Needs Analysis Framework
• Emotional Competence Framework

4. Pitfalls to Avoid & Critical Success Factors
• Ten Pitfalls to Avoid
• Critical Success Factors for Digital Transformation

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Digital Transformation: People, Organization & Change PowerPoint document

Top Flevy Author [?]

Digital Transformation: People, Organization & Change

Sold by Operational Excellence Consulting (this author has 189 documents)

$79.00

ALL FEES INCLUDED

Add to Cart

This business document is categorized under the function(s):

Organization, Change, & HR Strategy, Marketing, & Sales

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 24.4 MB

Number of Slides: 108 (includes cover, transition slides)

Related Topic(s): Digital Transformation

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Jun 28, 2020
Most recent version published: May 12, 2022

Ask the Author a Question

Must be logged in Click here to log in

CUSTOMER TESTIMONIALS

"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

– Roberto Fuentes Martinez, Manager at Technology Transformation Advisory

"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group

"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so many challenges and there is the need to make the right decisions in a short time, with so much scattered information, we are fortunate to have Flevy. Flevy investigates, selects, and puts at our disposal the best of the best to help us be successful in our work."

– Omar Hernán Montes Parra, CEO at Quantum SFE

"FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."

– David Harris, Managing Director at Futures Strategy

"As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."

– David Coloma, Consulting Area Manager at Cynertia Consulting

"Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."

– Chris McCann, Founder at Resilient.World

"As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

– Dennis Gershowitz, Principal at DG Associates

"[Flevy] produces some great work that has been/continues to be of immense help not only to myself, but as I seek to provide professional services to my clients, it give me a large "tool box" of resources that are critical to provide them with the quality of service and outcomes they are expecting."

– Royston Knowles, Executive with 50+ Years of Board Level Experience

"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I have been able to exceed expectations and deliver quality advice and solutions to my clients. The quality and expertise of the authors are exemplary and gives me great confidence to use as part of my service offerings.

I highly recommend this company for any consultant wanting to apply international best practice standards in their service offerings. "

– Nishi Singh, Strategist and MD at NSP Consultants

"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500

SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

Digital Transformation Strategy

118-slide PowerPoint deck

$89.00

Author: LearnPPT

Digital Transformation Customer Experience Business Transformation

A Comprehensive Guide to Digital Transformation

141-slide PowerPoint deck

$45.00

Author: The Highway of Change

Digital Transformation

Digital Transformation Frameworks

85-slide PowerPoint deck

$59.00

Author: Operational Excellence Consulting

Digital Transformation Business Framework PowerP ...

1000+ Consulting Diagrams, Templates, Graphics & Icons

1150-slide PowerPoint deck

$49.00

Author: Operational Excellence Consulting

PowerPoint Diagrams Compi ...

RECOMMENDATIONS WE HAVE FOR YOU

Digital Transformation: Step-by-step Implementation Guide 153-slide PowerPoint deck $89.00 Author: Operational Excellence Consulting Digital Transformation	Digital Transformation: Blockchain Technology 87-slide PowerPoint deck $59.00 Author: LearnPPT Digital Transformation Blockchain Bitcoin	Digital Transformation: Integrated Business Ecosystems 81-slide PowerPoint deck $59.00 Author: LearnPPT Digital Transformation	Six Building Blocks of Digital Transformation 35-slide PowerPoint deck $25.00 This is a FlevyPro [?] document. Subscribe and save with FlevyPro! Digital Transformation Customer Experience Robotic Process Automation
Digital Transformation: Value Creation & Analysis 21-slide PowerPoint deck $25.00 This is a FlevyPro [?] document. Subscribe and save with FlevyPro! Digital Transformation Shareholder Value Big Data	Get Your Cloud Strategy Right 170-page PDF document $299.00 Author: Martin Palmgren Digital Transformation Cloud	Digital Organizational Design 23-slide PowerPoint deck $25.00 This is a FlevyPro [?] document. Subscribe and save with FlevyPro! Organizational Design Digital Transformation	The 7 Laws of Successful Digital Transformation and Growth 69-slide PowerPoint deck $239.00 Author: SIMMETHOD Digital Disruption Benchmarks Digital Transformation