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Marcus Insights
Innovative Strategies for Elevating Minority Student Success in DC


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Role: consultant
Industry: community college serving primarily minority underserved youth in the greater Washington DC region

Situation: have a strong vision and strategy trying to raise student success rates, however a sense of overwhelm at the leadership team level and resistance to change from legacy employees, tenured professors... is making change slow and hard. Students come from primarily minority and disadvantaged backgrounds. board of trustees sees a need for change, funding from the state is also at issue, but the main issue to get the leadership team to effectively discuss and address what should be prioritized to move the organization forward toward its strategy

Question to Marcus:


looking for templates to discuss barriers and prioritize what needs to be addressed first.


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Based on your specific organizational details captured above, Marcus recommends the following areas for evaluation (in roughly decreasing priority). If you need any further clarification or details on the specific frameworks and concepts described below, please contact us: support@flevy.com.

Change Management

Community colleges, such as the one serving minority underserved youth in Washington DC, are in a critical position to adapt to the changing educational landscape and better serve their student population. Implementing change within such institutions involves understanding the unique cultural and organizational dynamics at play.

Change management must be approached with sensitivity to the concerns of legacy employees and tenured professors, whose buy-in is crucial for successful transformation. The leadership team should employ a participatory approach, creating forums for open dialogue where all stakeholders can express their perspectives and concerns. Additionally, aligning the change initiatives with the broader mission of improving student success rates can help to overcome resistance by demonstrating the tangible benefits of change. Short-term wins should be identified and celebrated to build momentum and illustrate the positive impact of the changes.

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Meeting Facilitation/Management

Effective Meeting Facilitation is paramount in addressing the feelings of overwhelm among the leadership team and prioritizing action items. To facilitate productive discussions, meetings should be structured with clear objectives, an agenda circulated beforehand, and a strict time frame.

It's essential to create an inclusive environment where every team member feels empowered to contribute. This can be achieved through various facilitation techniques, such as round-robin input, breakout sessions, and prioritization exercises such as multi-voting or the nominal group technique. The facilitator should be skilled at managing dynamics, ensuring focus, and guiding the team toward consensus on the most critical issues to prioritize in line with the strategic goals of the college.

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Strategy Development

The college's Strategy Development must be contextualized within the needs of its students and the challenges they face. A thorough analysis should be conducted to understand the barriers to student success, such as financial constraints, readiness for college-level work, and support systems.

The strategy should prioritize initiatives that have a direct impact on student retention and graduation rates. This may include strengthening academic support services, implementing targeted outreach programs, and building partnerships with local organizations that can provide additional support. It's also critical to align the institution's academic offerings with the workforce needs of the community to ensure relevance and enhance post-graduation employment opportunities.

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Business Transformation

For a community college serving disadvantaged youth, Business Transformation may involve a shift in both educational delivery methods and administrative processes to better meet the needs of its students. This could include the integration of technology in the classroom, adoption of flexible class schedules, and the development of career-focused programs.

Transformation efforts should also examine and streamline internal processes to improve efficiency and service delivery. Engaging in a continuous feedback loop with students, faculty, and staff will provide insights into what changes are needed most urgently and what innovations could have the most substantial impact on student success.

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Stakeholder Management

The college's stakeholders include students, parents, faculty, staff, the board of trustees, state funders, and the community at large. Each group has different interests and concerns, so it's crucial to manage these relationships carefully.

Stakeholder management involves identifying all parties affected by the college's operations and strategic changes and understanding their influence and interest levels. Regular communication and engagement with stakeholders can help address concerns about change and foster a shared vision for the college's future. Transparency about the decision-making process and the rationale behind changes can build trust and encourage buy-in from different stakeholder groups.

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Financial Analysis

Financial Analysis is critical for the community college to ensure the sustainability of its programs and operations, especially when state funding is at issue. The leadership team needs to have a clear understanding of the college's financial health to make informed decisions.

This involves scrutinizing revenue streams, costs, and potential areas for cost savings. Investments in programs and initiatives must be evaluated for their potential to improve student outcomes and, ultimately, the college’s financial stability. Scenario Planning and robust financial projections can help leadership anticipate future financial challenges and opportunities, allowing for proactive strategy adjustments.

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Human Resources

Attracting, developing, and retaining the right talent is essential for the college to achieve its strategic vision. Human Resources should focus on creating a culture of inclusivity and professional growth, which is especially pertinent in an environment facing resistance to change.

HR initiatives could include professional development opportunities tailored to teaching in a diverse environment, as well as implementing recognition programs that align with the college’s strategic objectives. Additionally, HR policies should support the recruitment and retention of staff and faculty who are not only qualified but also passionate about working with minority and underserved populations.

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Business Case Development

To secure funding and support for new initiatives, the college must develop compelling Business Cases that showcase the anticipated benefits and Return on Investment. These business cases should articulate how the proposed changes will lead to improved student success rates and how this aligns with the strategic goals of the institution and expectations of stakeholders.

Business cases must be backed by data and include clear metrics for success. When presenting these cases to the board of trustees or state funders, it's important to highlight the social impact of investing in the education of underserved communities and how this contributes to the broader socio-economic development of the region.

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Leadership

The leadership team of the community college must embody the vision and strategy they advocate for. Leaders at the college should practice inclusive leadership, demonstrating a genuine commitment to understanding and serving the diverse needs of their student body.

They need to be visible champions for change, building credibility and rapport with all levels of the institution. Leadership development programs and Succession Planning ensure that the college has a pipeline of leaders who are prepared to navigate the complexities of education in underserved communities and who are equipped to drive the institution's strategic vision forward.

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Performance Management

Performance Management in the community college context should align individual goals with the institution's strategic objectives of raising student success rates. This requires establishing clear performance metrics for faculty and staff that reflect their contributions to student outcomes.

Regular performance evaluations, coupled with constructive feedback and support, can help individuals understand their role in the institution's mission and enable them to develop professionally. Recognizing and rewarding high performance is also essential in fostering a culture of excellence and accountability.

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