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Ivana Nissen

Listed document(s): 3

Background
Master science Mathematics and Computer Science

Qualifications:

ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003- 2007)
ITIL consultant (2003 ? today)
Service Desk Institute auditor (2004 ? today)
Service Desk Institute consultant (2004 ? today)

Certificates:
ITIL v3 Intermediate Qualification: Service Design (2011)
ITIL v3 Intermediate Qualification: Continual Service Improvement (2011)
ITIL v3 Intermediate Qualification: Service Strategy (2010)
ITIL v3 Intermediate Qualification: Service Transition (2010)
ITIL v3 Expert (2009)
ITIL v3 Managers Bridge (2009)
ITIL v3 Intermediate Qualification: Service Offerings and Agreements (2009)
ITIL v3 Intermediate Qualification: Operational Support and Analysis (2009)
ITIL v3 Intermediate Qualification: Service Operation (2009)
ITIL v3 Foundation (2008)
ITIL v2 Service Manager (2004)
Help Desk Analyst (2004)
Help Desk Manager (2004)
ITIL v2 Foundation (2003)


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ALL DOCUMENTS (3)

ITIL Incident Management Process - detailed (ITIL v3)
Listed under:  Information Technology  Operations
View more from: Ivana Nissen
32-slide PowerPoint deck and supporting PDF. ITIL Incident Management Process is essential Process in Service Support. Process is contained in ITIL Service Operation book. Document describes the process in detail including very detailed description of Process flow steps. Other than [read more]
$25.00

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ITIL Problem Management Process-detailed (ITIL v3)
Listed under:  Information Technology  Operations
View more from: Ivana Nissen
25-slide PowerPoint deck and supporting PDF. ITIL v3 Problem Management Process is a part of ITIL v3 Service Operation publication. This Document contains detailed description of the ITIL v3 Problem Management Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
$25.00

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ITIL Request Fulfilment process - detailed (ITIL v3)
Listed under:  Information Technology  Operations
View more from: Ivana Nissen
22-slide PowerPoint deck and supporting Word. ITIL v3 Request Fulfilment Process is a part of ITIL v3 Service Operation publication. This Document contains detailed description of the ITIL v3 Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
$25.00

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