Check out ALL our 75+ Free Giveaways of 2017. These are all exclusive promotions we ran on LinkedIn through 2017.




Ivana Nissen

Listed document(s): 13

Background
Master science Mathematics and Computer Science

Qualifications:

ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003- 2007)
ITIL consultant (2003 ? today)
Service Desk Institute auditor (2004 ? today)
Service Desk Institute consultant (2004 ? today)

Certificates:
ITIL v3 Intermediate Qualification: Service Design (2011)
ITIL v3 Intermediate Qualification: Continual Service Improvement (2011)
ITIL v3 Intermediate Qualification: Service Strategy (2010)
ITIL v3 Intermediate Qualification: Service Transition (2010)
ITIL v3 Expert (2009)
ITIL v3 Managers Bridge (2009)
ITIL v3 Intermediate Qualification: Service Offerings and Agreements (2009)
ITIL v3 Intermediate Qualification: Operational Support and Analysis (2009)
ITIL v3 Intermediate Qualification: Service Operation (2009)
ITIL v3 Foundation (2008)
ITIL v2 Service Manager (2004)
Help Desk Analyst (2004)
Help Desk Manager (2004)
ITIL v2 Foundation (2003)


Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.


ALL DOCUMENTS (13)

ITIL Incident Management Process - detailed - PPT
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
32-slide PowerPoint deck and supporting PDF. ITIL Incident Management Process is essential Process in Service Support. Process is contained in ITIL Service Operation book. Document describes the process in detail including very detailed description of Process flow steps. Other than [read more]
$25.00

Add to Cart View Details

ITIL Problem Management Process-detailed - PPT
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
25-slide PowerPoint deck and supporting PDF. ITIL v3 Problem Management Process is a part of ITIL v3 Service Operation publication. This Document contains detailed description of the ITIL v3 Problem Management Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
$25.00

Add to Cart View Details

ITIL Service Level Management (SLM) Workflow - Process Guide
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
66-page Word document. This document establishes a Service Level Management (SLM) process according to ITIL best practice and ISO 20000. (Word document including Visio diagram of the process) This document introduces the Service Level [read more]
$50.00

Add to Cart View Details

ITIL Incident Management Workflow - Process Guide
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
68-page Word document. This document establishes an Incident Management (IM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process) This document introduces the Incident Management [read more]
$50.00

Add to Cart View Details

ITIL Request Fulfilment process - detailed - PPT
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
22-slide PowerPoint deck and supporting Word. ITIL v3 Request Fulfilment Process is a part of ITIL v3 Service Operation publication. This Document contains detailed description of the ITIL v3 Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
$25.00

Add to Cart View Details

ITIL Lifecycle Poster (ITIL v3-2011)
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
1-page PDF document. ITIL v3 - 2011 Lifecycle Poster - printable in A1, A2, A3 Poster describes ITIL Lifecycle model: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Poster includes all ITIL [read more]
$20.00

Add to Cart View Details

ITIL Request Fulfillment Workflow - Process Guide
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
36-page Word document. This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process) This document introduces the Incident Management [read more]
$40.00

Add to Cart View Details

ITIL Problem Management Workflow - Process Guide
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
50-page Word document. This document establishes an Problem Management (PM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process) This document introduces the Problem Management [read more]
$50.00

Add to Cart View Details

ITIL Service Level Management (SLM) - Process & Implementation
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
40-slide PowerPoint deck. ITIL Service Level Management Process is essential Process in Service Support. Process is contained in ITIL Service Design book. Document describes the process in detail including very detailed description of Process flow steps. Other than [read more]
$35.00

Add to Cart View Details

Implementing Service Level Management (SLM) - PPT
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
27-slide PowerPoint deck. This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000. Document contains sample implementation guide with steps: 1. Appoint Service Level [read more]
$25.00

Add to Cart View Details


Are you interested in all the documents and tools on this page from this author?

Now, with one click, you can add all the products on this page to your cart.

  Add All to Cart
What project are you working on?
Critical Success Factors?   Balanced Scorecard?   Project Management?   Or something else.
Have a look at our holistic Business Toolkits. We have over 250+ toolkits covering a wide range of business topics.