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BENEFITS OF DOCUMENT

  1. Provides a framework for understanding, planning and implementing change management.
  2. Provides the methods and tools for managing change.
  3. Provides guidelines for dealing with resistance to change.

DOCUMENT DESCRIPTION

Change is the only constant in the work environment today. However, a McKinsey study revealed that 70% of change programs fail, most often due to resistance from employees. For change to be successful, it has to be effectively managed. To achieve this, it is essential that both the technical and human sides of change be addressed throughout the change process.

This presentation covers the key concepts and principles that are critical to change management. It includes a simple four-step change management process that is applicable to all industries as well as various types of change programs and initiatives (e.g. digital transformation). Also included are important frameworks/models, methods and tools that can be used to improve the understanding, planning and implementation of change management.

This presentation can be used for organizational transformation such as process and technology improvement, behavioral and cultural change, role and organizational redefinition, mergers and acquisitions as well as the re-imagination of a new workplace in the post pandemic business environment.

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NOTE: This training package includes:
1. Change Management training presentation (PowerPoint format, 16:9 widescreen)
2. Change Management poster (PDF format, in color and monochrome, printable in A3 size)
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LEARNING OBJECTIVES

1. Acquire knowledge on the key concepts and principles of change management.
2. Define the change management process and explore the frameworks, methods and tools for managing change.
3. Identify the challenges and best practices of change management.

CONTENTS

1. KEY CONCEPTS & PRINCIPLES OF CHANGE MANAGEMENT
•  Some Statistics on Change Management
•  The Nature of the Business Environment - VUCA
•  Introduction to Change Management
•  Why is Change Important in an Organization?
•  What is Organizational Change?
•  The Change Iceberg
•  Definition of Change Management
•  Change Management vs. Digital Transformation
•  Three Types of Organizational Change
•  Examples of Businesses that Failed to Adapt to Change
•  Examples of Businesses that have Adapted Successfully to Change
•  Force Field Analysis Model for Change
•  Martec's Law on Technology & Organizational Change
•  Sustaining Change is Difficult without a Culture Change
•  Two Sides of Change
•  Why Do People Fear Change?
•  Resistance to Change
•  The Kubler-Ross Change Curve
•  Reasons for Resistance
•  Methods of Overcoming Resistance to Change
•  The Enrollment Curve
•  Five Management Activities Contributing to Effective Change Management
•  Ten Sources of Team Conflict
•  Principles of Communication for Change Management
•  Characteristics of Change-capable Organizations
•  Ten Guiding Principles of Change Management

2. THE CHANGE MANAGEMENT PROCESS
•  A Systematic Approach to Managing Change
•  The Four Phases of Change Management
•  Phase 1: Analyze Current Situation
•  Phase 2: Plan & Launch Program
•  Phase 3: Monitor Progress
•  Phase 4: Evaluate Effectiveness
•  Example of Change Management Team Organization Structure
•  Example of Roles & Responsibilities of a Change Management Team
•  Areas that Change Agents are Capable of Changing

3. FRAMEWORKS, METHODS & TOOLS
•  Lewin's 3-Stage Change Model
•  Impact Analysis
•  SWOT Analysis
•  PESTLE Analysis
•  The ADKAR Change Model
•  The McKinsey 7-S Framework
•  Kotter's 8-Step Change Model
•  The Power/Interest Grid for Stakeholder Prioritization
•  Sinek's Golden Circle Model
•  Szpekman's Communication Framework
•  Senge's Learning Organization
•  Tuckman's Team Development Model
•  Blanchard & Thacker's Training Needs Analysis Framework
•  The Design Thinking Process
•  Agile Change Process
•  Strategyzer's Business Mode Canvas

4. CHALLENGES & BEST PRACTICES
•  Most Common Change Management Challenges
•  Twelve Change Management Best Practices

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Source: Change Management PowerPoint document

 
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Change Management

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This business document is categorized under the function(s):

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 14.7 MB

Number of Slides: 110 (includes cover, transition slides)

Related Topic(s): Change Management

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This product contains a supplemental PDF document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Nov 9, 2020
Most recent version published: May 12, 2022

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