Flevy Management Insights Case Study
Global Market Penetration Strategy for Pharma in Emerging Economies
     Joseph Robinson    |    Health, Safety, and Environment


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Health, Safety, and Environment to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR A leading pharma company saw a 20% market share decline due to regulatory issues and generic competition while expanding into emerging markets. By enhancing regulatory compliance and realigning its product portfolio, the company boosted sales by 25% and cut time-to-market for new drugs by 30%. This underscores the value of strategic planning and community engagement in overcoming market barriers.

Reading time: 10 minutes

Consider this scenario: A leading pharmaceutical company, aiming to address the health, safety, and environment concerns in emerging economies, faces a strategic challenge in expanding its market footprint.

The organization is grappling with a 20% decline in market share due to stringent regulatory environments, and intense competition from generic drug manufacturers. Additionally, internal challenges including R&D inefficiencies and a misaligned product portfolio exacerbate the situation. The primary strategic objective is to penetrate and establish a significant presence in emerging markets by overcoming regulatory hurdles and enhancing product competitiveness.



The organization, despite its robust product lineup and strong brand recognition, finds itself at a crossroads due to evolving global health priorities and a rapidly shifting pharmaceutical landscape. The declining market share in the face of generic competition and regulatory complexities underscores the urgent need for strategic realignment and innovation.

Market Analysis

The pharmaceutical industry is witnessing significant growth, driven by increasing healthcare expenditures and demand for innovative drugs. However, this growth is accompanied by challenges, including regulatory scrutiny and competitive pressures.

Analyzing the competitive forces reveals:

  • Internal Rivalry: Intense, due to the presence of both multinational giants and local generic manufacturers.
  • Supplier Power: Moderate, with key ingredients sourced from a few large suppliers.
  • Buyer Power: High, as government health agencies and large hospital networks negotiate drug prices.
  • Threat of New Entrants: Low, given the high barriers to entry including regulatory approval processes and significant R&D costs.
  • Threat of Substitutes: High, with patents expiring and generic drugs entering the market.

Emerging trends such as personalized medicine and digital health are reshaping the industry. Major changes include:

  • Shift towards personalized medicine: Presents opportunities for tailored drug development but requires investment in precision medicine capabilities.
  • Increased regulatory scrutiny: Poses a risk to rapid market access but encourages transparency and safety.
  • Growing focus on digital health: Offers the opportunity to innovate in drug adherence and patient monitoring, though it requires technological investment.

The STEER analysis highlights the significance of Socio-cultural, Technological, Economic, Environmental, and Regulatory factors in shaping strategic decisions. For instance, technological advancements in drug discovery and the socio-cultural shift towards preventive healthcare present new opportunities for growth.

For a deeper analysis, take a look at these Market Analysis best practices:

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Internal Assessment

The organization's strengths lie in its global footprint and a diverse product portfolio, yet it struggles with R&D productivity and adapting to digital transformation.

SWOT Analysis

Strengths include a strong global brand and extensive distribution network. Opportunities emerge from growing demand in emerging markets and digital health trends. Weaknesses are evident in slow R&D processes and a product portfolio not fully aligned with emerging market needs. External threats include regulatory challenges and the rapid rise of generic drugs.

Gap Analysis

The Gap Analysis reveals discrepancies between current capabilities in navigating regulatory environments and the agility needed to adapt to fast-changing global health priorities. Bridging these gaps, particularly in R&D and regulatory compliance, is imperative for successful market penetration in emerging economies.

Jobs To Be Done (JTBD) Analysis

The JTBD Analysis indicates that patients in emerging markets require affordable, accessible, and efficacious medicines. The company needs to realign its product development and marketing strategies to address these fundamental jobs effectively.

Strategic Initiatives

  • Regulatory Compliance Enhancement: Streamline processes to navigate diverse regulatory landscapes more efficiently, aiming to reduce time-to-market for new drugs. This initiative will help in overcoming the primary barrier to entering new markets, expected to enhance market share and revenues. It requires investment in local regulatory expertise and technology for regulatory tracking and compliance.
  • Portfolio Realignment for Emerging Markets: Adjust the product portfolio to better meet the health needs and economic realities of emerging markets. This strategic goal intends to increase product relevance and adoption, driving revenue growth. Value creation lies in leveraging R&D to develop cost-effective drugs, requiring investment in market research and local clinical trials.
  • Health, Safety, and Environment (HSE) Program Implementation: Develop and implement a comprehensive HSE program to address local health and safety standards, ensuring environmental sustainability. This initiative aims to build trust and compliance in new markets, creating long-term value through corporate responsibility. It involves capital expenditure in safety equipment, operational expenditure in training, and human capital for program management.

Health, Safety, and Environment Implementation KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


Tell me how you measure me, and I will tell you how I will behave.
     – Eliyahu M. Goldratt

  • Market Share Growth: Essential for measuring success in new and existing markets.
  • Regulatory Approval Time: A decrease in approval time will indicate improved efficiency in dealing with regulatory challenges.
  • Product Portfolio Alignment: Success in aligning the product portfolio with market needs can be measured through increased sales in targeted segments.

These KPIs offer insights into the effectiveness of strategic initiatives, particularly in achieving market penetration and alignment with emerging market needs. Tracking these metrics closely will enable timely adjustments to the strategy, ensuring the achievement of strategic goals.

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Stakeholder Management

Success hinges on the engagement and support of stakeholders including regulatory bodies, local healthcare providers, and the R&D team.

  • Regulatory Bodies: Essential for navigating the approval process for new drugs.
  • Local Healthcare Providers: Key partners in delivering health solutions to end patients.
  • R&D Team: Central to developing products aligned with market needs and regulatory requirements.
  • Patients: The ultimate beneficiaries whose feedback is crucial for continuous improvement.
  • Local Governments: Play a role in healthcare regulation and access.
Stakeholder GroupsRACI
Regulatory Bodies
Local Healthcare Providers
R&D Team
Patients
Local Governments

We've only identified the primary stakeholder groups above. There are also participants and groups involved for various activities in each of the strategic initiatives.

Learn more about Stakeholder Management Change Management Focus Interviewing Workshops Supplier Management

Health, Safety, and Environment Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Health, Safety, and Environment. These resources below were developed by management consulting firms and Health, Safety, and Environment subject matter experts.

Health, Safety, and Environment Deliverables

These are a selection of deliverables across all the strategic initiatives.

  • Market Entry Plan (PPT)
  • Regulatory Compliance Framework (PPT)
  • Emerging Market Portfolio Strategy (PPT)
  • HSE Program Implementation Plan (PPT)
  • Product Development Roadmap (Excel)

Explore more Health, Safety, and Environment deliverables

Regulatory Compliance Enhancement

The organization adopted the Regulatory Impact Analysis (RIA) framework to enhance its approach to regulatory compliance. RIA is a systematic approach to critically assessing the positive and negative effects of proposed and existing regulations. It proved invaluable in understanding how to navigate the complex regulatory environments of emerging markets. By analyzing the impact of regulations on the organization's operations, the team was able to prioritize compliance efforts effectively.

Following this framework, the organization implemented the following steps:

  • Conducted a comprehensive review of existing and upcoming regulations in target emerging markets to assess their impact on the organization's operations and strategic goals.
  • Engaged with local regulatory experts and stakeholders to gather insights and refine understanding of the regulatory landscape.
  • Developed a prioritized action plan to address the most critical regulatory compliance issues, focusing on those with the greatest potential impact on market entry and expansion strategies.

The organization also utilized the PESTEL Analysis to complement the RIA framework, examining the Political, Economic, Social, Technological, Environmental, and Legal factors that could influence regulatory compliance efforts. This dual-framework approach enabled the organization to not only anticipate regulatory challenges but also to integrate compliance seamlessly into its market penetration strategy.

The results of implementing these frameworks were significant. The organization successfully navigated the regulatory environments of several key emerging markets, reducing the time-to-market for new drugs by 30%. This strategic approach to regulatory compliance enhanced the company's reputation with regulatory bodies and facilitated smoother market entry and expansion processes.

Portfolio Realignment for Emerging Markets

To realign its product portfolio for emerging markets, the organization turned to the Value Chain Analysis framework. This framework, developed by Michael Porter, focuses on dissecting an organization's activities to understand where value is added and how it can be maximized. This analysis was particularly useful for understanding how the organization's internal capabilities could be realigned to develop and deliver products that meet the unique needs of emerging markets.

In implementing the Value Chain Analysis, the organization took the following actions:

  • Mapped out the entire value chain from product development to delivery, identifying key activities where adjustments could enhance value for emerging market consumers.
  • Conducted market research to understand the specific needs and preferences of consumers in emerging markets, integrating these insights into the product development process.
  • Reconfigured the supply chain and manufacturing processes to reduce costs and improve the affordability of products for emerging market consumers.

Additionally, the organization employed the Resource-Based View (RBV) to assess its internal resources and capabilities and determine how they could be leveraged or realigned to support the strategic initiative of portfolio realignment. By focusing on core competencies, the organization was able to identify new product development opportunities that aligned with market demands.

As a result of these strategic efforts, the organization launched several new products tailored to the needs of emerging markets, leading to a 25% increase in sales within these regions. The successful realignment of the product portfolio not only improved market penetration but also strengthened the organization's competitive position in these strategically important markets.

Health, Safety, and Environment (HSE) Program Implementation

The organization chose to implement the Triple Bottom Line (TBL) framework for its Health, Safety, and Environment program. The TBL framework encourages businesses to look beyond profits to include social and environmental considerations in their decision-making processes. This framework was instrumental in structuring the HSE program to ensure it not only complied with local regulations but also contributed positively to the communities and environments in which the organization operated.

Utilizing the TBL framework, the organization undertook the following steps:

  • Conducted an assessment of the social, environmental, and economic impacts of its operations in target emerging markets.
  • Developed HSE policies and procedures that aligned with the TBL principles, focusing on creating sustainable and safe work environments, and minimizing environmental impact.
  • Implemented community engagement programs to address local health and safety concerns, and to foster positive relationships with community stakeholders.

The integration of the TBL framework into the HSE program led to the achievement of several key outcomes. The organization saw a 40% reduction in workplace incidents and a significant improvement in environmental sustainability metrics. Furthermore, the enhanced focus on community health and safety led to stronger community relations and support for the organization's operations in emerging markets. This holistic approach to HSE not only improved compliance but also positioned the organization as a responsible and preferred partner in its new markets.

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Reduced time-to-market for new drugs by 30% through enhanced regulatory compliance processes.
  • Achieved a 25% increase in sales within emerging markets by realigning the product portfolio to meet local needs.
  • Implemented the Triple Bottom Line framework, resulting in a 40% reduction in workplace incidents and significant environmental sustainability improvements.
  • Strengthened community relations and support in emerging markets through targeted health, safety, and environment (HSE) programs.

The strategic initiatives undertaken by the organization have yielded significant positive outcomes, notably in regulatory compliance, market penetration, and environmental and social responsibility. The reduction in time-to-market for new drugs by 30% is a clear indicator of success in navigating complex regulatory landscapes, which was a critical barrier to entry in emerging markets. The 25% increase in sales underscores the effectiveness of the portfolio realignment strategy, demonstrating that the organization has successfully adapted its offerings to meet the specific needs of these markets. The implementation of the Triple Bottom Line framework has not only improved operational safety and environmental sustainability but also enhanced community relations, contributing to the organization's long-term success in these regions.

However, while these results are commendable, there are areas for improvement. The report does not detail the impact of these initiatives on overall market share, which remains a critical measure of success in the competitive pharmaceutical landscape. Furthermore, the integration of digital health technologies was identified as an opportunity but not fully addressed in the strategic initiatives. Exploring digital health solutions could further enhance product competitiveness and patient outcomes in emerging markets.

Recommendations for next steps include a focused effort on measuring and increasing overall market share in emerging markets, leveraging the positive outcomes achieved thus far. The organization should also invest in digital health technologies, such as telemedicine and mobile health applications, to complement its current product offerings. This could include partnerships with technology companies to accelerate development and adoption. Additionally, continuous engagement with local communities and stakeholders should be maintained to ensure the sustainability of the organization's operations and its positive impact on society.

Source: Global Market Penetration Strategy for Pharma in Emerging Economies, Flevy Management Insights, 2024

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