Download Value Chain Analysis Consulting Best Practices

Michael Porter, the father of modern Strategy, famously declared, "The idea of the Value Chain is that every organization consists of activities that link together into a Value Chain--where each activity helps to add value to the customer."

Value Chain Analysis is a strategy tool utilized to analyze internal firm activities. Its ultimate goal is to recognize which activities are the most valuable to the firm and which ones could be improved to provide a competitive advantage. Essentially, by looking into internal activities, the analysis reveals the sources of value for the organization.

The Importance of Value Chain Analysis

A critical aspect of running a successful business—whether a new startup or an established Fortune 500 company—is understanding how well your organization creates value. Your company's value chain—each step from sourcing raw materials to final delivery—can illuminate areas for improvement, potential advantages, and fundamental weaknesses. Accordingly, Value Chain Analysis serves as a critical tool for strategic planning, operational excellence, and competitive positioning.

Undergoing a Value Chain Analysis

Identifying Value Chain Activities

Central to the process of Value Chain Analysis is the identification of principal activities that create value—these can generally be categorized into ‘Primary Activities’ and ‘Support Activities’.

• Primary Activities: These are line activities associated with the production, maintenance, delivery, and support of a product or service. They include inbound logistics, operations, outbound logistics, marketing and sales, and service.
• Support Activities: These activities support the primary functions above. In other words, they feed both into the line functions and into each other. They are including firm infrastructure, human resource management, technology development, and procurement.

Analyzing the Value and Cost of Activities

Once the activities have been listed, the two interconnected features of analysis—value and cost—should be assessed. Understanding the activities' cost provides a more detailed picture of the organization's advantages and disadvantages, while examining the value created by the individual activities helps identify opportunities for innovation or areas where the company could excel.

Identifying Opportunities for Competitive Advantage

Profiting from a Value Chain Analysis requires recognizing potential sources of competitive advantage. This often means identifying activities where the company can preserve cost advantages or where it can create product or service differentiation to command higher prices. Portraying opportunities for a competitive advantage is one of the most rewarding elements of a Value Chain Analysis.

Best Practices in Conducting Value Chain Analysis

Combine Qualitative and Quantitative Data

Effective analysis blends qualitative insights—such as stakeholder interviews or operational observations—with quantitative data, like operational cost, performance data, and key performance indicators. This blend allows for a complete, nuanced view of the company's value chain.

Consider the Total Cost Perspective

Another best practice is examining the total cost perspective, which means considering all costs associated with each activity to capture a more comprehensive snapshot of the value chain. It includes direct costs, indirect costs, and quality costs.

Take a Systems Thinking Approach

Embrace a systems thinking approach. Recognize that each activity doesn't stand in isolation, but affects other activities in the value chain. Therefore, when identifying opportunities for improvement or innovation, consider the relationship and dependencies between activities.

The effective application of Value Chain Analysis can significantly impact an organization's strategic planning, risk management, and performance management processes. It's a tool not only for identifying the most valuable and costly activities of a firm, but it also highlights areas of strength in the industry, identifying unique insights and key principles that can give a competitive edge. Thoroughly understanding and actively managing the value chain is, therefore, essential for achieving and maintaining operational excellence.