Flevy Management Insights Case Study
Strategic Thinking Overhaul for Lodging Company in Competitive Market
     David Tang    |    Strategic Thinking


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Strategic Thinking to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR A multinational lodging company faced stagnating growth and market share erosion due to outdated Strategic Planning and challenges in adapting to digital disruption. By implementing a new strategic framework, the company achieved a 12% revenue increase, gained 3% market share, and improved customer satisfaction by 15%, highlighting the importance of aligning digital transformation with strategic initiatives for sustained growth.

Reading time: 8 minutes

Consider this scenario: A multinational lodging company is grappling with stagnating growth and market share erosion in a highly competitive landscape.

Despite a robust portfolio of properties and a historically strong brand, the organization is facing challenges in adapting to the rapid changes in consumer behavior, digital disruption, and heightened competition from new market entrants. The company's strategic thinking processes are outdated and slow, resulting in missed opportunities and an inability to effectively capitalize on market trends.



Given the lodging company's loss of market share and slowed growth, initial hypotheses might center on a lack of agility in strategic planning and a failure to innovate in line with industry trends. A secondary hypothesis could be that the company's current strategic thinking framework does not adequately incorporate data analytics, leading to poorly informed decision-making.

Strategic Analysis and Execution Methodology

Adopting a proven methodology for Strategic Thinking can help the lodging company navigate its current challenges and reposition itself in the market. This structured approach will provide a roadmap for decision-making and execution, ultimately leading to improved performance and competitiveness.

  1. Assessment of Current Strategic Framework: Review the existing strategic framework to identify gaps and misalignments with industry dynamics. Key questions include whether the current strategy is data-driven, how competitor strategies are benchmarked, and if there is alignment between strategy and execution.
  2. Market and Competitive Analysis: Conduct a thorough market analysis to understand consumer trends, technology impacts, and competitive positioning. This phase focuses on identifying opportunities for differentiation and leveraging market insights for strategic advantage.
  3. Strategy Formulation: Develop a new strategic framework that is agile, data-informed, and customer-centric. This phase involves creating strategic initiatives that respond to identified opportunities and threats, with a clear roadmap for implementation.
  4. Implementation Planning: Translate the strategy into actionable plans with defined timelines, responsibilities, and resources. This involves creating detailed project plans and ensuring buy-in across the organization for effective execution.
  5. Monitoring and Adaptation: Establish a system for ongoing monitoring of strategic initiatives, market conditions, and performance metrics. The focus is on maintaining strategic flexibility and adapting plans as necessary to ensure continued relevance and success.

For effective implementation, take a look at these Strategic Thinking best practices:

Strategic Planning: Process, Key Frameworks, and Tools (79-slide PowerPoint deck)
Strategy Chessboard (62-slide PowerPoint deck)
Breakthrough Strategy Stimulating Questions (93-slide PowerPoint deck)
Creative Thinking in Strategy Development (39-slide PowerPoint deck)
Strategic Foresight and Uncertainty (51-slide PowerPoint deck)
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Strategic Thinking Implementation Challenges & Considerations

When considering the adoption of a new strategic framework, executives often question the integration with existing processes and systems. The methodology must be designed to dovetail with the company's current operational structure while providing a clear path for transition. Another consideration is the balance between strategic planning and execution—ensuring that the new strategy does not become another layer of bureaucracy but rather a catalyst for action and innovation. Lastly, the role of digital transformation in strategic thinking cannot be overlooked, as it is a key driver of competitive advantage in the lodging industry.

Expected business outcomes include a revitalized brand position, increased market share, and improved financial performance. A well-implemented strategy should result in a 10-15% increase in revenue within the first two years. Implementation challenges may include resistance to change, misalignment of incentives, and the need for upskilling or reskilling employees to thrive within a new strategic framework.

Strategic Thinking KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


Tell me how you measure me, and I will tell you how I will behave.
     – Eliyahu M. Goldratt

  • Revenue Growth Rate: to measure the effectiveness of the new strategy in driving top-line performance.
  • Market Share: to gauge competitive positioning and success in capturing a larger share of the market.
  • Customer Satisfaction Scores: to assess the impact of strategic changes on the customer experience.
  • Employee Engagement Levels: to monitor the internal adoption and support for the new strategic direction.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Implementation Insights

One insight from implementing a new strategic framework is the importance of leadership commitment. A McKinsey study found that initiatives backed by senior leaders are 5.3 times more likely to succeed. Therefore, it is critical for the CEO and executive team to champion the new strategy and drive organizational alignment.

Another key insight is the need for a culture that supports innovation and agility. The lodging company must foster an environment where strategic thinking is not just a top-down exercise but an ingrained part of the organizational DNA.

Strategic Thinking Deliverables

  • Strategic Review Report (PowerPoint)
  • Market Analysis Summary (Excel)
  • New Strategic Framework Presentation (PowerPoint)
  • Implementation Roadmap (MS Word)
  • Performance Monitoring Dashboard (Excel)

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Strategic Thinking Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Strategic Thinking. These resources below were developed by management consulting firms and Strategic Thinking subject matter experts.

Integrating Strategic Thinking with Organizational Culture

Transforming strategic thinking within an organization must go hand-in-hand with cultural change. As per a Bain & Company report, 68% of executives believe that culture is a more important driver of organizational performance than the strategy itself. To implement a new strategic framework effectively, the lodging company must cultivate a culture that embraces change, values data-driven decision-making, and encourages innovative thinking across all levels of the organization.

This cultural shift requires clear communication from leadership about the value of the new strategic approach and how it benefits both the organization and individual employees. Regular town hall meetings, workshops, and training sessions can facilitate this transition, ensuring that every team member understands their role in the company's strategic future.

Ensuring Alignment Between Strategy and Execution

Successful execution of a new strategy is contingent upon alignment between the strategic vision and operational processes. According to PwC's Strategy& survey, 55% of executives say that ensuring day-to-day decisions align with strategy is a significant challenge. To overcome this, the lodging company must establish clear lines of communication and accountability from the C-suite to the front-line employees. This involves setting specific, measurable objectives that directly support strategic goals and embedding strategic considerations into the performance management system.

Additionally, the company should leverage project management tools and methodologies to track progress and ensure strategic initiatives are moving forward as planned. Regular strategy review sessions can help identify any misalignments or execution gaps early on and allow for course corrections before they impact overall strategic outcomes.

Measuring the Impact of Digital Transformation on Strategy

Digital transformation is not merely a technology upgrade; it is a strategic imperative that can redefine how lodging companies operate and engage with customers. A report from the World Economic Forum indicates that digital transformation could unlock approximately $100 trillion in value for the industry and wider society over the next decade. Therefore, measuring the impact of digital initiatives on strategic performance is critical. The company should establish metrics such as digital revenue contribution, customer digital engagement levels, and digital operational efficiencies to monitor the success of digital transformation efforts.

Fostering a test-and-learn environment can also help the company to innovate more effectively. By piloting new digital initiatives on a small scale before broader rollout, the organization can gauge their impact on strategic objectives and refine them to better meet customer needs and business goals.

Addressing Change Resistance and Fostering Buy-In

Resistance to change is a natural human tendency, and in the context of strategic transformation, it can be a significant barrier. A study by KPMG revealed that 34% of executives cite employee resistance as a top challenge to achieving strategic change. To address this, the lodging company must engage in active change management practices. This includes identifying change agents within the organization who can advocate for the new strategy and help peers navigate the transition. Additionally, providing employees with a clear understanding of the 'why' behind changes can help in reducing resistance and fostering buy-in.

Incentives and rewards aligned with strategic objectives can also motivate employees to embrace the new direction. Celebrating short-term wins and showing tangible benefits of the new strategy can generate enthusiasm and commitment among the workforce, helping to overcome resistance and drive forward momentum.

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Increased revenue by 12% within the first year of implementing the new strategic framework.
  • Gained 3% market share, surpassing initial expectations and industry benchmarks.
  • Improved customer satisfaction scores by 15%, indicating positive impact on the customer experience.
  • Enhanced employee engagement levels by 20%, reflecting internal adoption and support for the new strategic direction.

The initiative has yielded significant positive outcomes, including a substantial 12% increase in revenue within the first year, surpassing the projected 10-15% growth. The 3% gain in market share and the 15% improvement in customer satisfaction scores further validate the success of the new strategic framework. Additionally, the 20% increase in employee engagement levels demonstrates strong internal adoption and support for the strategic direction. However, the initiative fell short in addressing the integration of digital transformation with strategic thinking, potentially limiting the company's ability to fully leverage digital initiatives for competitive advantage. To enhance outcomes, the company could have focused on fostering a more comprehensive digital strategy aligned with the new framework, ensuring that digital transformation was fully integrated into the strategic thinking process. Moving forward, the company should consider refining its approach to digital transformation and its alignment with strategic thinking to fully capitalize on the potential value of digital initiatives.

Based on the results and insights from the initiative, the lodging company should consider refining its approach to digital transformation and its integration with strategic thinking to fully leverage the potential value of digital initiatives. This may involve revisiting the digital strategy within the new framework and ensuring that digital transformation is fully aligned with and embedded in the strategic thinking process. Additionally, the company should continue to foster a culture of innovation and agility, ensuring that strategic thinking becomes an ingrained part of the organizational DNA. By focusing on these areas, the company can further enhance its competitive position and drive sustained growth in the dynamic lodging industry.


 
David Tang, New York

Strategy & Operations, Digital Transformation, Management Consulting

The development of this case study was overseen by David Tang. David is the CEO and Founder of Flevy. Prior to Flevy, David worked as a management consultant for 8 years, where he served clients in North America, EMEA, and APAC. He graduated from Cornell with a BS in Electrical Engineering and MEng in Management.

To cite this article, please use:

Source: Strategic Growth Plan for Specialty Pharmacy in Competitive Market, Flevy Management Insights, David Tang, 2024


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