Want FREE Templates on Strategy & Transformation? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.







Flevy Management Insights Case Study
Strategic Thinking Overhaul for Lodging Company in Competitive Market


There are countless scenarios that require Strategic Thinking. Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Strategic Thinking to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, best practices, and other tools developed from past client work. Let us analyze the following scenario.

Reading time: 8 minutes

Consider this scenario: A multinational lodging company is grappling with stagnating growth and market share erosion in a highly competitive landscape.

Despite a robust portfolio of properties and a historically strong brand, the organization is facing challenges in adapting to the rapid changes in consumer behavior, digital disruption, and heightened competition from new market entrants. The company's strategic thinking processes are outdated and slow, resulting in missed opportunities and an inability to effectively capitalize on market trends.



Given the lodging company's loss of market share and slowed growth, initial hypotheses might center on a lack of agility in strategic planning and a failure to innovate in line with industry trends. A secondary hypothesis could be that the company's current strategic thinking framework does not adequately incorporate data analytics, leading to poorly informed decision-making.

Strategic Analysis and Execution Methodology

Adopting a proven methodology for Strategic Thinking can help the lodging company navigate its current challenges and reposition itself in the market. This structured approach will provide a roadmap for decision-making and execution, ultimately leading to improved performance and competitiveness.

  1. Assessment of Current Strategic Framework: Review the existing strategic framework to identify gaps and misalignments with industry dynamics. Key questions include whether the current strategy is data-driven, how competitor strategies are benchmarked, and if there is alignment between strategy and execution.
  2. Market and Competitive Analysis: Conduct a thorough market analysis to understand consumer trends, technology impacts, and competitive positioning. This phase focuses on identifying opportunities for differentiation and leveraging market insights for strategic advantage.
  3. Strategy Formulation: Develop a new strategic framework that is agile, data-informed, and customer-centric. This phase involves creating strategic initiatives that respond to identified opportunities and threats, with a clear roadmap for implementation.
  4. Implementation Planning: Translate the strategy into actionable plans with defined timelines, responsibilities, and resources. This involves creating detailed project plans and ensuring buy-in across the organization for effective execution.
  5. Monitoring and Adaptation: Establish a system for ongoing monitoring of strategic initiatives, market conditions, and performance metrics. The focus is on maintaining strategic flexibility and adapting plans as necessary to ensure continued relevance and success.

Learn more about Competitive Analysis Agile Strategic Thinking

For effective implementation, take a look at these Strategic Thinking best practices:

Strategic Planning: Process, Key Frameworks, and Tools (79-slide PowerPoint deck)
Strategic Foresight and Uncertainty (51-slide PowerPoint deck)
Strategy Chessboard (62-slide PowerPoint deck)
Creative Thinking in Strategy Development (39-slide PowerPoint deck)
Strategic Mastery Toolkit (261-slide PowerPoint deck)
View additional Strategic Thinking best practices

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Strategic Thinking Implementation Challenges & Considerations

When considering the adoption of a new strategic framework, executives often question the integration with existing processes and systems. The methodology must be designed to dovetail with the company's current operational structure while providing a clear path for transition. Another consideration is the balance between strategic planning and execution—ensuring that the new strategy does not become another layer of bureaucracy but rather a catalyst for action and innovation. Lastly, the role of digital transformation in strategic thinking cannot be overlooked, as it is a key driver of competitive advantage in the lodging industry.

Expected business outcomes include a revitalized brand position, increased market share, and improved financial performance. A well-implemented strategy should result in a 10-15% increase in revenue within the first two years. Implementation challenges may include resistance to change, misalignment of incentives, and the need for upskilling or reskilling employees to thrive within a new strategic framework.

Learn more about Digital Transformation Strategic Planning Competitive Advantage

Strategic Thinking KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


Measurement is the first step that leads to control and eventually to improvement.
     – H. James Harrington

  • Revenue Growth Rate: to measure the effectiveness of the new strategy in driving top-line performance.
  • Market Share: to gauge competitive positioning and success in capturing a larger share of the market.
  • Customer Satisfaction Scores: to assess the impact of strategic changes on the customer experience.
  • Employee Engagement Levels: to monitor the internal adoption and support for the new strategic direction.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Implementation Insights

One insight from implementing a new strategic framework is the importance of leadership commitment. A McKinsey study found that initiatives backed by senior leaders are 5.3 times more likely to succeed. Therefore, it is critical for the CEO and executive team to champion the new strategy and drive organizational alignment.

Another key insight is the need for a culture that supports innovation and agility. The lodging company must foster an environment where strategic thinking is not just a top-down exercise but an ingrained part of the organizational DNA.

Learn more about Organizational Alignment

Strategic Thinking Deliverables

  • Strategic Review Report (PowerPoint)
  • Market Analysis Summary (Excel)
  • New Strategic Framework Presentation (PowerPoint)
  • Implementation Roadmap (MS Word)
  • Performance Monitoring Dashboard (Excel)

Explore more Strategic Thinking deliverables

Strategic Thinking Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Strategic Thinking. These resources below were developed by management consulting firms and Strategic Thinking subject matter experts.

Strategic Thinking Case Studies

Case studies from leading lodging companies such as Marriott and Hilton have shown that a successful strategy pivot can result in significant market share gains and enhanced customer loyalty. These companies have demonstrated the ability to adapt their strategic thinking to the changing market dynamics, leveraging technology and data analytics to stay ahead of the curve.

Explore additional related case studies

Integrating Strategic Thinking with Organizational Culture

Transforming strategic thinking within an organization must go hand-in-hand with cultural change. As per a Bain & Company report, 68% of executives believe that culture is a more important driver of organizational performance than the strategy itself. To implement a new strategic framework effectively, the lodging company must cultivate a culture that embraces change, values data-driven decision-making, and encourages innovative thinking across all levels of the organization.

This cultural shift requires clear communication from leadership about the value of the new strategic approach and how it benefits both the organization and individual employees. Regular town hall meetings, workshops, and training sessions can facilitate this transition, ensuring that every team member understands their role in the company's strategic future.

Ensuring Alignment Between Strategy and Execution

Successful execution of a new strategy is contingent upon alignment between the strategic vision and operational processes. According to PwC's Strategy& survey, 55% of executives say that ensuring day-to-day decisions align with strategy is a significant challenge. To overcome this, the lodging company must establish clear lines of communication and accountability from the C-suite to the front-line employees. This involves setting specific, measurable objectives that directly support strategic goals and embedding strategic considerations into the performance management system.

Additionally, the company should leverage project management tools and methodologies to track progress and ensure strategic initiatives are moving forward as planned. Regular strategy review sessions can help identify any misalignments or execution gaps early on and allow for course corrections before they impact overall strategic outcomes.

Learn more about Performance Management Project Management

Measuring the Impact of Digital Transformation on Strategy

Digital transformation is not merely a technology upgrade; it is a strategic imperative that can redefine how lodging companies operate and engage with customers. A report from the World Economic Forum indicates that digital transformation could unlock approximately $100 trillion in value for the industry and wider society over the next decade. Therefore, measuring the impact of digital initiatives on strategic performance is critical. The company should establish metrics such as digital revenue contribution, customer digital engagement levels, and digital operational efficiencies to monitor the success of digital transformation efforts.

Fostering a test-and-learn environment can also help the company to innovate more effectively. By piloting new digital initiatives on a small scale before broader rollout, the organization can gauge their impact on strategic objectives and refine them to better meet customer needs and business goals.

Addressing Change Resistance and Fostering Buy-In

Resistance to change is a natural human tendency, and in the context of strategic transformation, it can be a significant barrier. A study by KPMG revealed that 34% of executives cite employee resistance as a top challenge to achieving strategic change. To address this, the lodging company must engage in active change management practices. This includes identifying change agents within the organization who can advocate for the new strategy and help peers navigate the transition. Additionally, providing employees with a clear understanding of the 'why' behind changes can help in reducing resistance and fostering buy-in.

Incentives and rewards aligned with strategic objectives can also motivate employees to embrace the new direction. Celebrating short-term wins and showing tangible benefits of the new strategy can generate enthusiasm and commitment among the workforce, helping to overcome resistance and drive forward momentum.

Learn more about Change Management

Additional Resources Relevant to Strategic Thinking

Here are additional best practices relevant to Strategic Thinking from the Flevy Marketplace.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Key Findings and Results

Here is a summary of the key results of this case study:

  • Increased revenue by 12% within the first year of implementing the new strategic framework.
  • Gained 3% market share, surpassing initial expectations and industry benchmarks.
  • Improved customer satisfaction scores by 15%, indicating positive impact on the customer experience.
  • Enhanced employee engagement levels by 20%, reflecting internal adoption and support for the new strategic direction.

The initiative has yielded significant positive outcomes, including a substantial 12% increase in revenue within the first year, surpassing the projected 10-15% growth. The 3% gain in market share and the 15% improvement in customer satisfaction scores further validate the success of the new strategic framework. Additionally, the 20% increase in employee engagement levels demonstrates strong internal adoption and support for the strategic direction. However, the initiative fell short in addressing the integration of digital transformation with strategic thinking, potentially limiting the company's ability to fully leverage digital initiatives for competitive advantage. To enhance outcomes, the company could have focused on fostering a more comprehensive digital strategy aligned with the new framework, ensuring that digital transformation was fully integrated into the strategic thinking process. Moving forward, the company should consider refining its approach to digital transformation and its alignment with strategic thinking to fully capitalize on the potential value of digital initiatives.

Based on the results and insights from the initiative, the lodging company should consider refining its approach to digital transformation and its integration with strategic thinking to fully leverage the potential value of digital initiatives. This may involve revisiting the digital strategy within the new framework and ensuring that digital transformation is fully aligned with and embedded in the strategic thinking process. Additionally, the company should continue to foster a culture of innovation and agility, ensuring that strategic thinking becomes an ingrained part of the organizational DNA. By focusing on these areas, the company can further enhance its competitive position and drive sustained growth in the dynamic lodging industry.

Source: Strategic Thinking Overhaul for Lodging Company in Competitive Market, Flevy Management Insights, 2024

Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials




Additional Flevy Management Insights

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.