Scandinavian IT Change Management: Strategic IAM Consulting Expertise

Role: consultant

Industry: It / Scandinavian / Change management

Situation:

My company is an it-consultancy company that has specialized in Identity and Access Management and gives strategic as well as programme/Project management advice. Our customers are enterprise level organisations and within finance-banking, public sector- health care, defense-security. Our company is small (less than 10 employees) but highly experienced. Our clients have many options to choose their vendor from so we have to be sharp on content and knowledge and at the same time look very professional and use professional tools and presentations. Our strength is our agility and deep knowledge - our weakness is our size and the risc of appearing non-professional. Our commitment with customers are long term (5 years or more)

Question to Marcus:

“

i would like to see the tools that can support a process of change management for an strategic important implementation of an it system

Change Management

Change Management is pivotal in ensuring the successful adoption of new IT systems, especially in the strategic implementation process. For your consultancy, it's essential to integrate change management strategies that address the human aspects of change.

This can include clear communication plans that articulate the benefits and impacts of the change and training programs tailored to various user groups. Since you operate in the Scandinavian market, it's also important to align your change management approach with the collaborative and consensual cultural norms found in these countries. Moreover, incorporating agile change management practices can help your small team to remain flexible and responsive to client needs throughout the implementation process.

Stakeholder Management

Stakeholder Management is critical in your consultancy, as you engage with high-level organizations in finance, healthcare, and defense. Identifying and analyzing stakeholders allows for a tailored approach to managing their expectations and concerns.

In the Scandinavian context, stakeholder management often requires a high level of transparency and inclusivity due to the cultural emphasis on equality and collective decision-making. This means involving key stakeholders early and frequently in the strategic IT system implementation process, ensuring their needs and feedback are considered and addressed.

Business Transformation

Business Transformation goes beyond simple changes or enhancements to fundamentally rethinking how an organization operates. In your role as an IT consultancy, it's important to frame Identity and Access Management solutions not just as technical implementations, but as enablers of transformation that can lead to improved efficiency, security, and compliance.

Emphasize the strategic value you bring with your deep knowledge and agile approach to guide Scandinavian enterprises through the complexities of transformation in today's digital landscape.

Project Management

Project Management tools and methodologies are indispensable for your consultancy's success in delivering complex IT system implementations. Given your expertise in strategy and program/project management advice, utilizing professional project management software, like MS Project or Atlassian's Jira, can enhance your team’s efficiency and effectiveness.

In Scandinavia, where work-life balance is highly valued, efficient project management also helps in ensuring projects are completed within reasonable timelines, contributing to maintaining a positive work environment and client satisfaction.

ITIL

ITIL (Information Technology Infrastructure Library) can serve as a robust framework for your consultancy when delivering IT services. Given the complexity and critical nature of Identity and Access Management, adopting ITIL best practices can ensure you provide high-quality, professional services that align with your clients' needs.

It can also serve as a benchmark demonstrating your commitment to internationally recognized IT service management standards, which can be particularly reassuring to clients in regulated industries like banking, healthcare, and defense.

Agile

Agile methodologies can be highly beneficial for a small, experienced consultancy like yours. They allow for flexibility, adaptability, and rapid response to change, which are crucial in the ever-evolving IT landscape.

Implementing Agile practices into your project management and strategic implementation services can also be a selling point for Scandinavian clients, who may value the iterative and collaborative nature of Agile. Moreover, the Agile approach can help mitigate the risk of appearing non-professional due to company size, as it demonstrates a modern and efficient way of working.

Digital Transformation

Digital Transformation is a significant trend influencing your clients' strategic directions. Your consultancy could leverage this by integrating digital transformation principles into your Identity and Access Management solutions.

This means not only considering the technical aspects but also how digital capabilities can fundamentally shift the way your clients operate and deliver value. In Scandinavia, where there is a strong push for digitalization across public and private sectors, being able to advise on and implement digital transformation initiatives can set your consultancy apart.

Strategic Planning

Strategic Planning is central to ensuring that your IT consultancy aligns its deep knowledge and agility with long-term client goals. For your Scandinavian clients, strategic planning means not only understanding current IT needs but also anticipating how Identity and Access Management will evolve in the context of broader industry trends.

It involves developing a clear vision and actionable roadmap that align with the nuanced governance structures and collaborative cultures in Scandinavia.

Business Case Development

Business Case Development is crucial for convincing enterprise-level clients to invest in strategic IT system implementations. Your business case should clearly articulate the benefits, costs, risks, and strategic alignment of the proposed Identity and Access Management solution.

High-quality, well-researched business cases can demonstrate the professional value your small consultancy offers, despite the potential perception risks associated with your size.

Governance

Governance in IT is about ensuring that all initiatives align with the organization’s goals, provide value, manage risk, and use resources responsibly. In the Scandinavian business environment, where there is a strong emphasis on sustainability and ethical business practices, governance also means ensuring that IT initiatives like Identity and Access Management are implemented in a way that is consistent with these values.

Your consultancy can provide value by helping clients navigate the complex governance requirements often present in heavily regulated industries like finance, healthcare, and defense.