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Incident Management Process PPT (IT Service Management, ITSM)   34-slide PPT PowerPoint presentation (PPTX)
$25.00

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Incident Management Process PPT (IT Service Management, ITSM) (PowerPoint PPTX)

File Type: 34-slide PPT PowerPoint presentation (PPTX)
Secondary File: PDF (PDF)

#3 in ITSM $25.00

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BENEFITS OF DOCUMENT

  1. Detailed Incident Management process flow
  2. Ideal for Awareness or Process Workshops
  3. ITSM Processes, ISO 20000

DESCRIPTION

This product (Incident Management Process PPT [IT Service Management, ITSM]) is a 34-slide PPT PowerPoint presentation (PPTX) with a supplemental PDF document, which you can download immediately upon purchase.

Incident Management Process is essential Process in Service Support.

Document describes the process in detail including very detailed description of Process flow steps. Other than that, document contains Incident Management key definitions, process roles, CSFs, KPIs, Risks and Challenges.





Document describes the process in detail including very detailed description of Process flow steps. Other than that, document contains Incident Management key definitions, process roles, CSFs, KPIs, Risks and Challenges.
Document describes the process in detail including very detailed description of Process flow steps. Other than that, document contains Incident Management key definitions, process roles, CSFs, KPIs, Risks and describes the process in detail including very detailed description of Process flow steps. Other than that, document contains Incident Management key definitions, process roles, CSFs, KPIs, Risks and describes the process in detail including very detailed description of Process flow steps. Other than that, document contains ITIL Incident Management key definitions, process roles, CSFs, KPIs, Risks and Challenges.
Document describes the process in detail including very detailed description of Process flow steps. Other than that, document contains Incident Management key definitions, process roles, CSFs, KPIs, Risks and Challenges.
Document describes the process in detail including very detailed description of Process flow steps. Other than that, document contains ITIL Incident Management key definitions, process roles, CSFs, KPIs, Risks and Challenges.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in ITIL, Incident Management, ITSM, Service Management PowerPoint Slides: Incident Management Process PPT (IT Service Management, ITSM) PowerPoint (PPTX) Presentation, Ivana Nissen


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OVERVIEW

File Type: PowerPoint pptx (PPTX)
Secondary File: PDF pdf (PDF)
File Size: 1.6 MB
Number of Slides: 34 (includes cover and all slides)


ABOUT THE AUTHOR

Author: Ivana Nissen
Additional documents from author: 26

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

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Incident Management ( PPT & Process Guide)

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Service Operation Bundle (ITSM) - 3 processes PPT

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IT Service Operation - 5 Processes

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