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Incident Management Process PPT (IT Service Management, ITSM) (PowerPoint PPTX)

Author: Ivana Nissen

File Type: 34-slide PowerPoint presentation (PPTX)

Secondary File: PDF (PDF)

$25.00

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BENEFITS OF DOCUMENT

Detailed Incident Management process flow
Ideal for Awareness or Process Workshops
ITSM Processes, ISO 20000

DOCUMENT DESCRIPTION

This product (Incident Management Process PPT [IT Service Management, ITSM]) is a 34-slide PowerPoint presentation (PPTX) with a supplemental PDF document, which you can download immediately upon purchase.

Incident Management Process is essential Process in Service Support.

Document describes the process in detail including very detailed description of Process flow steps. Other than that, document contains Incident Management key definitions, process roles, CSFs, KPIs, Risks and Challenges.

Document describes the process in detail including very detailed description of Process flow steps. Other than that, document contains Incident Management key definitions, process roles, CSFs, KPIs, Risks and Challenges.
Document describes the process in detail including very detailed description of Process flow steps. Other than that, document contains Incident Management key definitions, process roles, CSFs, KPIs, Risks and describes the process in detail including very detailed description of Process flow steps. Other than that, document contains Incident Management key definitions, process roles, CSFs, KPIs, Risks and describes the process in detail including very detailed description of Process flow steps. Other than that, document contains ITIL Incident Management key definitions, process roles, CSFs, KPIs, Risks and Challenges.
Document describes the process in detail including very detailed description of Process flow steps. Other than that, document contains Incident Management key definitions, process roles, CSFs, KPIs, Risks and Challenges.
Document describes the process in detail including very detailed description of Process flow steps. Other than that, document contains ITIL Incident Management key definitions, process roles, CSFs, KPIs, Risks and Challenges.

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in ITIL, Incident Management, Service Management, ITSM PowerPoint Slides: Incident Management Process PPT (IT Service Management, ITSM) PowerPoint (PPTX) Presentation, Ivana Nissen

ABOUT THE AUTHOR: IVANA NISSEN

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

Ivana Nissen has published 26 additional documents on Flevy.

$25.00

All fees included. Immediate download upon purchase.

Add to Cart

DOCUMENT DETAILS

File Type: PowerPoint

(pptx)

File Size: 1.6 MB

Number of Slides: 34 (includes cover and all slides)

Related Topic(s): ITIL Incident Management Service Management ITSM

Immediate digital download upon purchase.

Lifetime document updates included with purchase.

Completely editable & customizable PPTX document.

Supplemental PDF document also included.

Initial upload date (first version): Jan 21, 2016

Most recent version published: Feb 14, 2018

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This document is available as part of the following discounted bundle(s):

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This bundle contains 1 additional documents.

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