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Middle East Chemicals: Aligning IT Strategy with Business Goals

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Role: IT Strategist
Industry: Chemicals Middle East

Situation: Produce a business aligned IT strategy for Corporate IT. Develop an IT operating model that supports the IT Strategy. Develop an IT Organization chart that supports the operating model. Develop a vendor sourcing model to support resource management. Develop an IT investment model that measures business value against investment. Develop a digital strategy for Corporate IT. Support the digital strategy with an Enterprise Architecture for Business, Information and Technical Layers. Support DSO team with the architecting of the DSO Tool chain. Develop an EA governance. Assist with the implementation and capturing of the Enterprise. Architecture artefacts in ServiceNow. Support the IT Strategy by developing a Software development Framework that is both Agile and Product centric. Ensure full ALM coverage is included. Ensure Project and Work management domains are integrated in the Framework. Ensure development and operations activities are integrated. Provide a Day 1 organization based on SIPCHEM current and projected demand

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IT Strategy Approach

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Based on your specific organizational details captured above, Marcus recommends the following areas for evaluation (in roughly decreasing priority). If you need any further clarification or details on the specific frameworks and concepts described below, please contact us: support@flevy.com.

IT Strategy

Developing an IT Strategy for Corporate IT in the Chemicals Middle East context involves considerations around compliance, Data Management, and aligning IT capabilities with business objectives. One critical aspect is ensuring that IT investments lead to tangible business outcomes, such as improved operational efficiency or access to new markets.

The strategy should prioritize areas where technology can drive significant Competitive Advantage, for example, through advanced analytics in Supply Chain optimization or digital twins for predictive maintenance in manufacturing processes. Attention must also be given to cybersecurity, given the sensitive nature of chemical data and potential safety implications of breaches.

Learn more about Competitive Advantage Supply Chain IT Strategy Data Management

Enterprise Architecture

Establishing an Enterprise Architecture (EA) is essential to support the digital strategy and ensure that business, information, and technical layers are fully aligned. In the Chemicals Middle East context, this requires a focus on regulatory compliance, safety standards, and integration with industry-specific technologies.

The EA should be designed to support scalability, allowing the company to adapt quickly to market changes or new business opportunities. Incorporating frameworks like TOGAF can provide structure to the EA development and ensure that IT systems are interoperable and support the flow of information across the organization.

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Vendor Sourcing Model

The vendor sourcing model is crucial for Resource Management, especially in a region where the right talent may not be readily available. The model should balance cost, quality, and risk considerations, with a mix of local and global vendors to ensure business continuity and leverage expertise from different markets.

Strategic partnerships with key vendors can lead to innovations and improvements in service delivery. It's also important to develop clear SLAs and performance metrics to manage these relationships effectively and ensure vendors align with the company's strategic goals.

Learn more about Resource Management Vendor Management

IT Investment Model

An IT investment model must measure the business value of IT spend in the context of Chemicals Middle East, where operational efficiency and regulatory compliance are paramount. This model should not only look at the financial return but also at how technology investments improve resilience, safety, and time to market for new products.

The model should be dynamic, allowing for ongoing reassessment as business needs and the technology landscape evolve, ensuring that investments are made in areas that offer the highest value to the business.

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Digital Transformation Strategy

A Digital Transformation strategy for Corporate IT should focus on integrating advanced technologies to optimize production processes, enhance product innovation, and streamline supply chain operations. Given the regional focus, it's critical to consider how digital initiatives can empower better decision-making in the face of geopolitical risks, supply chain complexities, and varied regulatory environments.

Driving a culture of innovation and digital literacy within the organization is also vital, ensuring that all levels of the company are engaged and equipped to work in new, digitized workflows.

Learn more about Digital Transformation Digital Transformation Strategy

Agile and Product-centric Software Development Framework

Developing a software development framework that is both Agile and product-centric is critical for Corporate IT to respond rapidly to changing market demands and internal business needs. In the Chemicals Middle East context, this means building cross-functional teams that can work on short development cycles, prioritize work based on value, and continuously deploy improvements to IT systems.

Incorporating DevOps practices will help in integrating development with IT operations, improving release quality and speed. The framework should emphasize collaboration, customer feedback, and iterative development to align closely with business outcomes.

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Enterprise Performance Management

In Chemicals Middle East, where the operational environment is complex and regulation-heavy, establishing robust enterprise Performance Management (EPM) practices is key. EPM should not only focus on financial outcomes but also on operational efficiency, sustainability metrics, and Risk Management.

EPM frameworks can guide the IT strategy by identifying performance gaps, supporting decision-making, and providing insights that drive improvements. Leveraging EPM technologies can automate data collection and analysis, providing real-time performance indicators that are critical in such a dynamic industry.

Learn more about Performance Management Risk Management Enterprise Performance Management


A strong EA governance framework is necessary to oversee the implementation of the EA, ensure adherence to standards and policies, and manage changes effectively. Governance structures should ensure that IT initiatives are prioritized according to their strategic value and that there's accountability for outcomes.

In the Chemicals Middle East context, governance must also ensure compliance with industry-specific regulations and standards. Implementing a governance board with stakeholders from various business units can help align IT projects with business needs.

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ITSM (IT Service Management)

ITSM practices are fundamental to managing the delivery of IT services in alignment with business needs. For Chemicals Middle East, ITSM should be structured to support complex operations and ensure seamless service delivery across various locations.

Adopting frameworks like ITIL can help structure these practices around the lifecycle of services from strategy through to Continuous Improvement. ITSM must also be flexible enough to adapt to the changing needs of the business and integrate with other disciplines like Project Management and EA.

Learn more about Project Management Continuous Improvement ITSM

Lean Management

Adopting Lean Management principles can significantly enhance the IT function's performance, focusing on Value Creation and eliminating waste. For a company in the Chemicals Middle East region, Lean can streamline IT processes, reduce costs, and improve service delivery.

It encourages continuous improvement, a customer-centric approach, and a culture where employees are empowered to innovate. Lean IT can support digital transformation efforts by ensuring that IT services are agile, efficient, and responsive to the needs of the business.

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