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Request Fulfillment Process PPT (IT Service Management, ITSM)   22-slide PPT PowerPoint presentation (PPTX)
$25.00

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Request Fulfillment Process PPT (IT Service Management, ITSM) (PowerPoint PPTX)

File Type: 22-slide PPT PowerPoint presentation (PPTX)
Secondary File: PDF (PDF)

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BENEFITS OF DOCUMENT

  1. Very detailed description of process steps
  2. Request Management, Service Request Management
  3. ITSM Processes, ISO 20000

DESCRIPTION

This product (Request Fulfillment Process PPT [IT Service Management, ITSM]) is a 22-slide PPT PowerPoint presentation (PPTX) with a supplemental PDF document, which you can download immediately upon purchase.

Request Fulfilment Process is a part of Service Operation .

This Document contains detailed description of the Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
This Document contains detailed description of the Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
This Document contains detailed description of the Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
This Document contains detailed description of the Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
This Document contains detailed description of the Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
This Document contains detailed description of the Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
This Document contains detailed description of the Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
This Document contains detailed description of the Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
This Document contains detailed description of the Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
This Document contains detailed description of the Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.

The Request Fulfillment Process PPT offers a comprehensive look at the intricacies of handling service requests within IT Service Management. It provides clear examples of service requests linked to IT services, such as email and desktop support. The PPT outlines the scope, including standard requests, questions, and complaints, and emphasizes the importance of request models for consistency. The process workflow is detailed, covering everything from request logging and validation to categorization and authorization. The roles of the Service Desk and Incident Management staff are clearly defined, ensuring that service requests are managed efficiently. This resource is essential for any organization looking to streamline their IT service request processes and improve overall service delivery.

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Source: Best Practices in ITSM PowerPoint Slides: Request Fulfillment Process PPT (IT Service Management, ITSM) PowerPoint (PPTX) Presentation, Ivana Nissen


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OVERVIEW

File Type: PowerPoint pptx (PPTX)
Secondary File: PDF pdf (PDF)
File Size: 1.1 MB
Number of Slides: 22 (includes cover and all slides)

ABOUT THE AUTHOR

Author: Ivana Nissen
Additional documents from author: 26

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

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Service Operation Bundle (ITSM) - 3 processes PPT

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