NOTICE: We've just migrated our servers. If you experience any unexpected behavior, please let us know by email: support@flevy.com. Thank you!

ITSM Process Assessment - Continual Service Improvement   Excel template (XLSX)
$20.00

ITSM Process Assessment - Continual Service Improvement (Excel template (XLSX)) Preview Image
ITSM Process Assessment - Continual Service Improvement (Excel template (XLSX)) Preview Image
ITSM Process Assessment - Continual Service Improvement (Excel template (XLSX)) Preview Image
ITSM Process Assessment - Continual Service Improvement (Excel template (XLSX)) Preview Image
ITSM Process Assessment - Continual Service Improvement (Excel template (XLSX)) Preview Image
ITSM Process Assessment - Continual Service Improvement (Excel template (XLSX)) Preview Image
ITSM Process Assessment - Continual Service Improvement (Excel template (XLSX)) Preview Image
ITSM Process Assessment - Continual Service Improvement (Excel template (XLSX)) Preview Image
Log in to unlock full preview.
ITSM Process Assessment - Continual Service Improvement (Excel template (XLSX)) Preview Image
ITSM Process Assessment - Continual Service Improvement (Excel template (XLSX)) Preview Image
ITSM Process Assessment - Continual Service Improvement (Excel template (XLSX)) Preview Image
ITSM Process Assessment - Continual Service Improvement (Excel template (XLSX)) Preview Image
ITSM Process Assessment - Continual Service Improvement (Excel template (XLSX)) Preview Image
ITSM Process Assessment - Continual Service Improvement (Excel template (XLSX)) Preview Image
ITSM Process Assessment - Continual Service Improvement (Excel template (XLSX)) Preview Image
ITSM Process Assessment - Continual Service Improvement (Excel template (XLSX)) Preview Image
Arrow   Click main image to view in full screen.

ITSM Process Assessment - Continual Service Improvement (Excel XLSX)

Excel (XLSX)

Top 1,000 Best Practice $20.00
Conduct a thorough ITSM Continual Service Improvement assessment with this Excel template, crafted by industry experts. Leverage the PMF for process maturity evaluation.
Add to Cart
  


Immediate download
Fully editable Excel
Free lifetime updates

BENEFITS OF DOCUMENT

  1. ITSM Self Assessment
  2. Benchmarking
  3. Supports Digital Transformation

DESCRIPTION

This product (ITSM Process Assessment - Continual Service Improvement) is an Excel template (XLSX), which you can download immediately upon purchase.

This Excel spreadsheet system with approx. 60 Questions allows you to conduct a Assessment of ITSM Continual Service Improvement process:

7-step improvement process

Assessment highlights areas that require particular attention and gives you idea on process maturity. It can also be used as a benchmarking mechanism and a boost in creating continual improvement culture for your ITSM processes.

The assessment is based on Process maturity framework (PMF), (as recommended in ITIL Service Design book). Maturity rating levels are:

Level 1: Initial
Level 2: Repeatable
Level 3: Defined
(Level 3 +: Deployed )
Level 4: Managed
Level 5: Optimizing

The use of the PMF in the assessment of service management processes relies on an appreciation of the IT organization growth model. At the process level, assessment covered following groups of questions regarding process attributes to establish process maturity:

1. Process performance (outcomes achieved)
2. Performance Management ( activities performed)
3. Work product management ( inputs/outputs)
4. Process Definition ( roles documentation)
5. Process deployment( accepted, performed)
6. Process Measurement
7. Process control
8. Process innovation
9. Process optimisation

Assessment highlights areas that require particular attention and gives you idea on process maturity. It can also be used as a benchmarking mechanism and a boost in creating continual improvement culture for your ITSM processes.

This comprehensive template provides a structured approach to evaluating the maturity of your ITSM processes. It includes detailed scoring tables and question counters to ensure a thorough and accurate assessment. The Excel-based system allows auditors to fill in only the necessary fields, with all other values calculated automatically, streamlining the evaluation process.

The Excel template also offers clear guidelines on interpreting maturity levels and includes notes to help auditors address low-maturity areas effectively. This tool is designed to help organizations pinpoint weaknesses and drive targeted improvements, making it an essential resource for any IT department committed to continual service enhancement.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in ITSM Excel: ITSM Process Assessment - Continual Service Improvement Excel (XLSX) Spreadsheet, Ivana Nissen


$20.00
Conduct a thorough ITSM Continual Service Improvement assessment with this Excel template, crafted by industry experts. Leverage the PMF for process maturity evaluation.
Add to Cart
  

ABOUT THE AUTHOR

Author: Ivana Nissen
Additional documents from author: 26

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science.

Qualifications:

ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003 - 2007)
ITIL consultant (2003 ... [read more]

Ask the Author a Question

Must be logged in

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials

 
"The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

– Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)
 
"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for "

– Jim Schoen, Principal at FRC Group
 
"Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."

– Chris McCann, Founder at Resilient.World
 
"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact "

– Roberto Pelliccia, Senior Executive in International Hospitality
 
"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

– Roberto Fuentes Martinez, Senior Executive Director at Technology Transformation Advisory
 
"Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.

The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."

– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.
 
"Last Sunday morning, I was diligently working on an important presentation for a client and found myself in need of additional content and suitable templates for various types of graphics. Flevy.com proved to be a treasure trove for both content and design at a reasonable price, considering the time I "

– M. E., Chief Commercial Officer, International Logistics Service Provider
 
"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The "

– Roderick Cameron, Founding Partner at SGFE Ltd


Your Recently Viewed Documents

Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


ITSM ITIL Service Management Change Management Process Analysis Project Management ISO 20000 Business Continuity Planning Business Impact Analysis Incident Management Problem Management Access Management

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.