BUY WITH CONFIDENCE
BENEFITS OF DOCUMENT
DESCRIPTION
In this Lean Office presentation, we delve into the Lean philosophy, drawing inspiration from the principles of Lean Manufacturing and the Toyota Production System (TPS). The objective is to optimize processes and eliminate waste, aligning with Lean's core goal of augmenting customer value, boosting productivity, and achieving efficiency with fewer resources.
At the heart of Lean for services and office environments is the distinction between value-added (VA) and non-value-added (NVA) activities, viewed through the lens of customer satisfaction.
VA activities in the service or office context involve actions that directly contribute value to products or services, such as providing customer support or optimizing administrative processes, aligning with customer needs.
On the flip side, NVA activities, such as excessive paperwork or unnecessary waiting times, introduce cost or time without contributing to value and are prime targets for reduction or elimination.
By systematically addressing waste throughout service and office processes, organizations not only enhance the perceived value of their services but also reduce operational costs, improve resource utilization, and bolster competitiveness, especially in challenging business climates like a pandemic or economic downturn.
This Lean Office PPT presentation equips managers and employees with a comprehensive understanding of Lean principles, waste reduction strategies, and fosters active participation in the Lean implementation process. The goal is to cultivate a culture of continuous improvement, driving efficiency and customer satisfaction in service and office settings.
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
This training package includes:
1. Lean Office PPT training presentation (PowerPoint format)
2. Lean poster (PDF format, in color and monochrome, printable in A3 size)
3. Eight Wastes of Lean poster (PDF format, in color and monochrome, printable in A3 size)
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
LEARNING OBJECTIVES
1. Understand the principles and key concepts of Lean.
2. Identify value and waste.
3. Gain an overview of key Lean principles and tools, and their applications.
4. Apply 5S principles to improve office organization and efficiency.
5. Apply a simple problem solving process.
CONTENTS
1. Introduction to Lean Office
• What is Lean
• What Lean is not
• Lean vs traditional thinking
• Lean office framework
• Lean applications in office environments
• Benefits of Lean office
2. Key Concepts of Lean Office
• Eight types of waste
• Value-added activities
• Non-value-added activities (waste)
• Lean thinking philosophy
• Lean principles
3. Overview of Lean Methods and Tools
• 3Ms (Muda, Mura, Muri)
• Gemba framework
• 5S principles
• Visual management
• Office layout
• Spaghetti diagram
• Value stream mapping
• Standard work
• Load-leveling (Heijunka)
• Flexible workforce
• Quality at source
• Mistake-proofing (Poka Yoke)
• Kaizen
• PDCA problem solving
• Pareto chart
• Cause and effect diagram
4. Ways to develop "Kaizen Eyes"
• What are "Kaizen eyes"?
• 48 ways to develop "Kaizen eyes"
5. Lean Roles
• Lean steering committee
• Lean deployment leader
• Lean champions
• Lean process owner
• Lean coach
• Team leader
• Team members
6. Sustaining a Lean Office
• Critical success factors
• Lessons from other adopters
The presentation highlights the significant impact of Lean principles on industry performance metrics, showcasing improvements in productivity, cost reduction, and quality. It also emphasizes the importance of fostering a culture change through Lean, affecting behavior, attitude, and ultimately organizational culture.
Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Operational Excellence, Lean Management, Lean Office PowerPoint Slides: Lean Office PowerPoint (PPTX) Presentation, Operational Excellence Consulting
OVERVIEW
Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). With over three decades of expertise in strategy deployment, customer experience design, and operational excellence, our mission is clear: empowering global individuals and organizations through Design Thinking and Lean Methodologies. [read more]
Ask the Author a Question
Operational Excellence Lean Management Process Improvement Takt Time 5S Standard Work Strategic Planning Hoshin Kanri Strategy Deployment & Execution Problem Solving Supply Chain Analysis Lean Office Kaizen PDCA CAPA Leadership Total Productive Maintenance Autonomous Maintenance Customer Service Strategy Development Cost Reduction Assessment Lean Daily Management System Manufacturing 8D Lean Manufacturing Gap Analysis Consulting Training Strategy Frameworks Consulting Frameworks Value Stream Mapping PowerPoint Diagrams Compilation Gemba Walk Lean Culture Corporate Culture Lean Game Process Analysis Continuous Improvement Warehouse Management
Receive our FREE presentation on Operational Excellence
This 50-slide presentation provides a high-level introduction to the 4 Building Blocks of Operational Excellence. Achieving OpEx requires the implementation of a Business Execution System that integrates these 4 building blocks. |