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Event Management Process (ITSM, IT Service Management) (PowerPoint PPTX)

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HIGHLIGHTS

Author: Ivana Nissen TOP AUTHOR [?]

Immediate, digital download

File Type: 26-slide PowerPoint presentation (PPTX)

BENEFITS OF DOCUMENT

Overview of IT Event Management concepts
ISO 20000 and ITSM best practice compliant
Awareness and Implementation Workshop for Event Management process

DOCUMENT DESCRIPTION

This product (Event Management Process [ITSM, IT Service Management]) is a 26-slide PowerPoint presentation (PPTX), which you can download immediately upon purchase.

IT Event Management Process is a part of IITSM Service Operation.

This document contains detailed description of the IT Event Management Process, including:

• Key definitions
• Purpose and Objectives
• Scope
• Value to business
• Types and Categories of events
• Process Workflow – step by step
• Triggers
• Process Inputs / Outputs/ Interfaces
• Designing for Event Management
• Challenges
• Risks
• Critical success factors (CSF)
• Key Performance Indicators (KPIs)
• Process Interfaces

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Service Management, ITSM PowerPoint Slides: Event Management Process (ITSM, IT Service Management) PowerPoint (PPTX) Presentation, Ivana Nissen

ABOUT THE AUTHOR: IVANA NISSEN

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

Ivana Nissen has published 26 additional documents on Flevy.

DETAILS

This business document is categorized under the function(s): Information Technology ITSM

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 830.8 KB

Number of Slides: 26 (includes cover, transition, & marketing slides)

Related Topic(s): Service Management ITSM

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Mar 26, 2018
Most recent version published: Mar 26, 2018

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This document is available as part of the following discounted bundle(s):

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$90.00

This bundle contains 4 additional documents.

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