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Event Management Process (ITSM, IT Service Management) (26-slide PowerPoint presentation (PPTX)) Preview Image Event Management Process (ITSM, IT Service Management) (26-slide PowerPoint presentation (PPTX)) Preview Image Event Management Process (ITSM, IT Service Management) (26-slide PowerPoint presentation (PPTX)) Preview Image Event Management Process (ITSM, IT Service Management) (26-slide PowerPoint presentation (PPTX)) Preview Image Event Management Process (ITSM, IT Service Management) (26-slide PowerPoint presentation (PPTX)) Preview Image Event Management Process (ITSM, IT Service Management) (26-slide PowerPoint presentation (PPTX)) Preview Image Event Management Process (ITSM, IT Service Management) (26-slide PowerPoint presentation (PPTX)) Preview Image Event Management Process (ITSM, IT Service Management) (26-slide PowerPoint presentation (PPTX)) Preview Image Event Management Process (ITSM, IT Service Management) (26-slide PowerPoint presentation (PPTX)) Preview Image Log in to unlock full preview.
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Event Management Process (ITSM, IT Service Management) (PowerPoint PPTX)

File Type: 26-slide PowerPoint presentation (PPTX)

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BENEFITS OF DOCUMENT

  1. Overview of IT Event Management concepts
  2. ISO 20000 and ITSM best practice compliant
  3. Awareness and Implementation Workshop for Event Management process

DESCRIPTION

This product (Event Management Process [ITSM, IT Service Management]) is a 26-slide PowerPoint presentation (PPTX), which you can download immediately upon purchase.

IT Event Management Process is a part of IITSM Service Operation.

This document contains detailed description of the IT Event Management Process, including:

•  Key definitions
•  Purpose and Objectives
•  Scope
•  Value to business
•  Types and Categories of events
•  Process Workflow – step by step
•  Triggers
•  Process Inputs / Outputs/ Interfaces
•  Designing for Event Management
•  Challenges
•  Risks
•  Critical success factors (CSF)
•  Key Performance Indicators (KPIs)
•  Process Interfaces

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Service Management, ITSM PowerPoint Slides: Event Management Process (ITSM, IT Service Management) PowerPoint (PPTX) Presentation, Ivana Nissen


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OVERVIEW

File Type: PowerPoint pptx (PPTX)
File Size: 830.8 KB
Number of Slides: 26 (includes cover and all slides)

Initial upload date (first version): Mar 26, 2018
Most recent version published: Mar 26, 2018


ABOUT THE AUTHOR

Author: Ivana Nissen

Additional documents from author: 26

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

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