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Event Management Process (ITSM, IT Service Management) (PowerPoint PPTX)

File Type: 26-slide PowerPoint presentation (PPTX)

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BENEFITS OF DOCUMENT

Overview of IT Event Management concepts
ISO 20000 and ITSM best practice compliant
Awareness and Implementation Workshop for Event Management process

DESCRIPTION

This product (Event Management Process [ITSM, IT Service Management]) is a 26-slide PowerPoint presentation (PPTX), which you can download immediately upon purchase.

IT Event Management Process is a part of IITSM Service Operation.

This document contains detailed description of the IT Event Management Process, including:

• Key definitions
• Purpose and Objectives
• Scope
• Value to business
• Types and Categories of events
• Process Workflow – step by step
• Triggers
• Process Inputs / Outputs/ Interfaces
• Designing for Event Management
• Challenges
• Risks
• Critical success factors (CSF)
• Key Performance Indicators (KPIs)
• Process Interfaces

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Source: Best Practices in Service Management, ITSM PowerPoint Slides: Event Management Process (ITSM, IT Service Management) PowerPoint (PPTX) Presentation, Ivana Nissen

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OVERVIEW

File Type: PowerPoint

(PPTX)

File Size: 830.8 KB

Number of Slides: 26 (includes cover and all slides)

Initial upload date (first version): Mar 26, 2018

Most recent version published: Mar 26, 2018

ABOUT THE AUTHOR

Author: Ivana Nissen

Additional documents from author: 26

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

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IT Service Operation - 5 Processes

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