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DESCRIPTION
IT Event Management Process is a part of IITSM Service Operation.
This document contains detailed description of the IT Event Management Process, including:
• Key definitions
• Purpose and Objectives
• Scope
• Value to business
• Types and Categories of events
• Process Workflow – step by step
• Triggers
• Process Inputs / Outputs/ Interfaces
• Designing for Event Management
• Challenges
• Risks
• Critical success factors (CSF)
• Key Performance Indicators (KPIs)
• Process Interfaces
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Source: Best Practices in Service Management, ITSM PowerPoint Slides: Event Management Process (ITSM, IT Service Management) PowerPoint (PPTX) Presentation, Ivana Nissen
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ABOUT THE AUTHOR
Additional documents from author: 26
Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]
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This document is available as part of the following discounted bundle(s):
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IT Service Operation - 5 Processes
This bundle contains 5 total documents. See the additional documents to the right.
ITSM Service Management ITIL Change Management Incident Management Problem Management Project Management Access Management Information Technology ISO 20000
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