Flevy Management Insights Case Study
Lean Manufacturing for Mid-Size Garden Equipment Company in North America
     Joseph Robinson    |    Lean


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Lean to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR A mid-size garden equipment company faced operational inefficiency and market share decline due to outdated manufacturing practices and global pricing pressures. By implementing lean manufacturing, the company reduced production costs by 15% and improved operational efficiency by 10%, successfully capturing market share in eco-friendly and smart garden solutions, demonstrating the importance of Innovation and Strategic Planning in overcoming industry challenges.

Reading time: 13 minutes

Consider this scenario: A mid-size garden equipment company in North America, facing 10% operational inefficiency and 8% market share decline, is challenged with increasing demand for lean processes and competitive pricing pressures from global players.

Internally, the company is hampered by outdated manufacturing practices and high production costs, while externally, it contends with fluctuating raw material prices and the rise of low-cost international competitors. The primary strategic objective of the organization is to streamline its manufacturing processes to improve efficiency and reduce costs, thereby regaining market share and enhancing profitability.



External Assessment

The garden equipment industry is experiencing a moderate growth rate with increasing consumer preference for eco-friendly and compact gardening tools. We begin our analysis by examining the main forces shaping the industry:

  • Internal Rivalry: High level of competition due to numerous established brands and new market entrants.
  • Supplier Power: Moderate, driven by a limited number of suppliers for specific raw materials but balanced by the availability of alternative sources.
  • Buyer Power: High, as consumers have numerous options and are price-sensitive, impacting brand loyalty.
  • Threat of New Entrants: Moderate, given the capital-intensive nature of manufacturing but mitigated by technological advancements lowering entry barriers.
  • Threat of Substitutes: Low to moderate, as traditional gardening tools face limited alternatives outside of technological innovations like smart garden devices.

Emergent trends indicate a shift towards sustainable and smart gardening solutions. Major changes in industry dynamics include:

  • Increased consumer demand for eco-friendly products: Opportunities to innovate in product development, risks of higher production costs.
  • Advancements in smart gardening solutions: Potential for new product lines, risk of technology adoption lag.
  • Fluctuating raw material prices: Opportunity to diversify supplier base, risk of increased production costs.
  • Shift towards e-commerce: Opportunity for direct sales channels, risk of reduced physical store presence.
  • Rising competition from low-cost international players: Opportunity to differentiate through quality and innovation, risk of margin compression.

The STEEPLE analysis reveals various factors impacting the company:

  • Social: Growing interest in urban gardening and sustainability.
  • Technological: Rising importance of smart garden tools and automation.
  • Economic: Volatile raw material prices affecting production costs.
  • Environmental: Increased regulations on sustainable manufacturing practices.
  • Political: Trade policies impacting import/export dynamics.
  • Legal: Compliance with environmental and safety standards.
  • Ethical: Corporate social responsibility towards sustainable practices.

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Internal Assessment

The organization has strong brand recognition and a skilled workforce but struggles with outdated manufacturing processes and high operational costs.

4DX Analysis

The organization's focus is on enhancing operational efficiency (WIG). Teams execute critical tasks to streamline production processes. There is a lack of regular progress tracking (scoreboards), and accountability mechanisms need strengthening. Improved execution discipline could drive better results.

McKinsey 7-S Analysis

Strategy focuses on cost reduction and lean implementation. Structure is hierarchical, slowing decision-making. Systems lack automation, impacting efficiency. Shared values emphasize quality but need alignment with lean principles. Style is top-down management. Staff are skilled but require lean training. Skills need updating to include lean expertise.

Value Chain Analysis

Primary activities include inbound logistics (material handling), operations (manufacturing), outbound logistics (distribution), marketing & sales (brand promotion), and services (customer support). Support activities involve procurement, technology development, human resource management, and firm infrastructure. Operational inefficiencies and high production costs hinder value creation. Lean implementation can optimize operations and reduce costs.

Strategic Initiatives

The leadership team formulated strategic initiatives based on the comprehensive understanding gained from the previous industry analysis and internal capability assessment, outlining specific, actionable steps that align with the strategic plan's objectives over a 3-5 year horizon to drive growth by 20% over the next 12 months .

  • Lean Manufacturing Implementation: This initiative focuses on adopting lean practices to streamline production processes, aiming to reduce waste and improve efficiency. The intended impact is a 15% reduction in production costs and a 10% improvement in operational efficiency. Value creation will stem from cost savings and enhanced productivity. Requires training programs, lean consultants, and investment in automation technologies.
  • Eco-friendly Product Line Development: Develop a new range of sustainable gardening tools to meet growing consumer demand for eco-friendly products. The goal is to capture a 5% market share in this niche within 2 years. Value creation comes from tapping into a growing market segment, expected to increase revenue and brand loyalty. Requires R&D investment, market research, and eco-friendly material sourcing.
  • Smart Garden Solutions: Introduce smart gardening tools integrated with IoT technology, aiming for a 7% increase in market share within 3 years. Value creation will result from innovation and meeting modern consumer needs, leading to higher sales. Requires investment in technology partnerships, R&D, and marketing efforts.
  • Supplier Diversification: Diversify the supplier base to mitigate risks from fluctuating raw material prices. The goal is to reduce dependency on single suppliers by 30% within 1 year. Value creation comes from more stable production costs and improved supply chain resilience. Requires supplier identification, negotiations, and potential CapEx for new supplier integration.

Lean Implementation KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


If you cannot measure it, you cannot improve it.
     – Lord Kelvin

  • Production Cost Reduction: Measure the percentage reduction in production costs post-lean implementation.
  • Operational Efficiency: Track improvements in production cycle times and overall equipment effectiveness (OEE).
  • Market Share Growth: Monitor the increase in market share for eco-friendly and smart garden products.
  • Supplier Dependency Index: Assess the reduction in dependency on single suppliers.
  • Customer Feedback Scores: Evaluate customer satisfaction with new product lines.

These KPIs will provide insights into the effectiveness of the strategic initiatives, highlighting areas of success and opportunities for further improvement. They offer a comprehensive view of financial, operational, and customer-centric metrics, ensuring balanced performance monitoring.

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Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Stakeholder Management

Success of the strategic initiatives hinges on the involvement and support of both internal and external stakeholders, including frontline staff, technology partners, and marketing teams. In particular, our external technology partners play an important role in informing us of and validating end-consumer requirements.

  • Operations Team: Key for implementing lean practices and enhancing production efficiency.
  • R&D Department: Crucial for developing eco-friendly and smart garden products.
  • Supply Chain Managers: Responsible for supplier diversification and logistics optimization.
  • Marketing Team: Essential for promoting new product lines and capturing market share.
  • Technology Partners: Collaborate on developing IoT-enabled garden tools.
  • Senior Management: Oversee strategic direction and resource allocation.
  • Employees: Frontline staff involved in lean training and process improvements.
  • Customers: Provide feedback on new products and services, driving continuous improvement.
  • Investors: Provide financial backing for strategic initiatives and R&D investments.
  • Suppliers: Partner in material sourcing and supply chain resilience efforts.
Stakeholder GroupsRACI
Operations Team
R&D Department
Supply Chain Managers
Marketing Team
Technology Partners
Senior Management
Employees
Customers
Investors
Suppliers

We've only identified the primary stakeholder groups above. There are also participants and groups involved for various activities in each of the strategic initiatives.

Learn more about Stakeholder Management Change Management Focus Interviewing Workshops Supplier Management

Lean Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Lean. These resources below were developed by management consulting firms and Lean subject matter experts.

Lean Deliverables

These are a selection of deliverables across all the strategic initiatives.

  • Lean Manufacturing Strategy Framework (PPT)
  • Sustainable Product Development Roadmap (PPT)
  • Smart Garden Solutions Financial Model (Excel)
  • Supplier Diversification Plan (PPT)
  • Operational Efficiency Improvement Toolkit (Excel)

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Lean Manufacturing Implementation

The implementation team utilized the Theory of Constraints (TOC) and the PDCA (Plan-Do-Check-Act) Cycle to drive the Lean Manufacturing initiative. TOC is a methodology for identifying the most significant limiting factor (constraint) that stands in the way of achieving a goal and systematically improving that constraint until it is no longer the limiting factor. It was particularly useful for identifying bottlenecks in the production process. The team followed this process:

  • Identified the primary constraint in the manufacturing process through data analysis and process mapping.
  • Exploited the constraint by optimizing current resources and processes around it.
  • Subordinated other processes to support the constraint, ensuring that it was the primary focus of improvement efforts.
  • Elevated the constraint by investing in additional resources or technology to increase its capacity.
  • Repeated the process to identify and address new constraints as they emerged.

The PDCA Cycle, a continuous improvement process, was also employed to ensure iterative enhancements in the manufacturing process. This framework was useful for its structured approach to problem-solving and continuous improvement. The team implemented it as follows:

  • Planned by identifying specific areas for improvement and setting measurable goals.
  • Did by implementing small-scale changes and testing their impact on the production process.
  • Checked by analyzing the results of these changes and comparing them to the expected outcomes.
  • Acted by standardizing successful changes and integrating them into regular operations.

The implementation of TOC and the PDCA Cycle led to a 15% reduction in production costs and a 10% improvement in operational efficiency. These frameworks enabled the organization to systematically identify and address bottlenecks, resulting in a more streamlined and efficient manufacturing process.

Eco-friendly Product Line Development

The team applied the Stage-Gate Process and the Design Thinking framework to develop the new eco-friendly product line. The Stage-Gate Process is a project management approach that divides the development process into distinct stages separated by "gates" where progress is reviewed and decisions are made. This framework was useful for structuring the product development process and ensuring that each phase met specific criteria before proceeding. The team followed this process:

  • Defined the scope of the new product line and conducted market research to identify customer needs.
  • Developed initial product concepts and evaluated their feasibility and alignment with market demand.
  • Designed and prototyped the products, incorporating eco-friendly materials and sustainable practices.
  • Tested the prototypes with target customers and gathered feedback for refinement.
  • Launched the final products after passing all review gates, ensuring readiness for market introduction.

Design Thinking, a user-centered approach to innovation, was also employed to ensure the products met customer needs and preferences. This framework was useful for its emphasis on empathy and iterative design. The team implemented it as follows:

  • Empathized with customers by conducting interviews and surveys to understand their pain points and desires.
  • Defined the key problems and opportunities based on customer insights.
  • Ideated by brainstorming potential solutions and selecting the most promising ideas.
  • Prototyped by creating tangible models of the proposed products.
  • Tested the prototypes with real users and iterated based on their feedback.

The application of the Stage-Gate Process and Design Thinking resulted in the successful launch of a new eco-friendly product line. The products received positive feedback for their sustainability and innovation, capturing a 5% market share in the niche within 2 years.

Smart Garden Solutions

The team utilized the Agile Methodology and the Business Model Canvas to develop and introduce smart garden solutions. Agile Methodology is an iterative approach to project management and software development that helps teams deliver value to their customers faster and with fewer headaches. It was particularly useful for managing the development of IoT-enabled garden tools. The team followed this process:

  • Formed cross-functional teams to work on different aspects of the smart garden solutions.
  • Conducted sprint planning sessions to define short-term goals and tasks.
  • Held daily stand-up meetings to track progress and address any obstacles.
  • Reviewed and demonstrated the product at the end of each sprint to gather feedback and make adjustments.
  • Continually iterated on the product based on user feedback and testing results.

The Business Model Canvas, a strategic management tool, was also employed to visualize and assess the business model for the new product line. This framework was useful for identifying key components of the business model and ensuring alignment with strategic goals. The team implemented it as follows:

  • Identified key partners, activities, and resources required for the smart garden solutions.
  • Defined the value propositions offered by the new products.
  • Outlined customer segments and channels for reaching them.
  • Determined the cost structure and revenue streams associated with the new product line.
  • Validated the business model through market testing and customer feedback.

The implementation of Agile Methodology and the Business Model Canvas resulted in the successful development and launch of smart garden solutions. The products achieved a 7% increase in market share within 3 years, driven by their innovation and alignment with modern consumer needs.

Supplier Diversification

The team applied the Kraljic Matrix and the Supplier Relationship Management (SRM) framework to diversify the supplier base. The Kraljic Matrix is a strategic tool used to segment the supplier base and prioritize procurement strategies based on the impact of supply risk and the importance of the purchase. This framework was useful for identifying critical suppliers and developing appropriate strategies for each category. The team followed this process:

  • Classified suppliers into four categories: strategic, leverage, bottleneck, and non-critical.
  • Developed tailored strategies for each category, focusing on risk mitigation and value creation.
  • Identified alternative suppliers for critical and bottleneck categories to reduce dependency.
  • Negotiated contracts and built relationships with new suppliers to ensure a stable supply chain.
  • Monitored supplier performance and adjusted strategies as needed.

Supplier Relationship Management (SRM), a comprehensive approach to managing an organization's interactions with its suppliers, was also employed to enhance collaboration and performance. This framework was useful for fostering long-term partnerships and improving supplier performance. The team implemented it as follows:

  • Established clear communication channels and regular meetings with key suppliers.
  • Developed performance metrics and KPIs to track supplier performance.
  • Collaborated on joint improvement initiatives and innovation projects.
  • Provided feedback and support to help suppliers meet performance expectations.
  • Built long-term partnerships based on mutual trust and shared goals.

The application of the Kraljic Matrix and SRM resulted in a 30% reduction in dependency on single suppliers within 1 year. These frameworks enabled the organization to build a more resilient and diversified supply chain, reducing risks and ensuring stable production costs.

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Reduced production costs by 15% through the implementation of lean manufacturing practices.
  • Improved operational efficiency by 10%, leading to streamlined production processes.
  • Captured a 5% market share in the eco-friendly product segment within 2 years.
  • Achieved a 7% increase in market share for smart garden solutions over 3 years.
  • Reduced dependency on single suppliers by 30%, enhancing supply chain resilience.

The overall results of the initiative indicate significant progress towards the strategic objectives of improving efficiency and reducing costs. The 15% reduction in production costs and 10% improvement in operational efficiency demonstrate the effectiveness of lean manufacturing practices. Additionally, the successful launch of eco-friendly and smart garden products, capturing 5% and 7% market share respectively, highlights the company’s ability to innovate and meet market demands. However, some areas did not meet expectations, such as the slower-than-anticipated market penetration of smart garden solutions, which suggests potential gaps in technology adoption or marketing strategies. Furthermore, while supplier diversification reduced dependency, the process revealed challenges in integrating new suppliers smoothly. Alternative strategies could include more aggressive marketing campaigns for smart products and a phased approach to supplier integration to mitigate disruptions.

Recommended next steps include continuing to refine lean practices to sustain efficiency gains and exploring advanced automation technologies to further reduce production costs. Additionally, enhancing marketing efforts for smart garden solutions through targeted campaigns and partnerships can accelerate market adoption. Strengthening supplier relationships through continuous performance monitoring and collaborative improvement initiatives will ensure supply chain resilience. Finally, investing in employee training programs focused on lean and technology adoption will equip the workforce with the necessary skills to drive ongoing improvements and innovation.

Source: Lean Manufacturing for Mid-Size Garden Equipment Company in North America, Flevy Management Insights, 2024

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