Want FREE Templates on Organization, Change, & Culture? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

Total Quality Management (TQM) (181-slide PowerPoint presentation (PPTX)) Preview Image Total Quality Management (TQM) (181-slide PowerPoint presentation (PPTX)) Preview Image Total Quality Management (TQM) (181-slide PowerPoint presentation (PPTX)) Preview Image Total Quality Management (TQM) (181-slide PowerPoint presentation (PPTX)) Preview Image Total Quality Management (TQM) (181-slide PowerPoint presentation (PPTX)) Preview Image Total Quality Management (TQM) (181-slide PowerPoint presentation (PPTX)) Preview Image Total Quality Management (TQM) (181-slide PowerPoint presentation (PPTX)) Preview Image Total Quality Management (TQM) (181-slide PowerPoint presentation (PPTX)) Preview Image Total Quality Management (TQM) (181-slide PowerPoint presentation (PPTX)) Preview Image Log in to unlock full preview.
Arrow   The above is a limited preview. Register or login to unlock all 62 preview images.

Total Quality Management (TQM) (PowerPoint PPTX)

File Type: 181-slide PowerPoint presentation (PPTX)
Secondary File: Zip archive file (ZIP)


Add to Cart


Immediate digital download upon purchase.
Lifetime document updates included with purchase.
Completely editable & customizable PPTX document.
Supplemental ZIP document also included.
Trusted by over 10,000+ organizations.


  1. Provides guidelines for developing a culture of organizational excellence based on the total quality approach to continuous improvement.
  2. Provides a framework for implementing a TQM system in your organization.
  3. Provides a tool for educating employees on the key concepts and principles of total quality management.


This product (Total Quality Management [TQM]) is a 181-slide PowerPoint presentation (PPTX) with a supplemental Zip archive file document, which you can download immediately upon purchase.

Total Quality Management (TQM) is a holistic approach to achieving long-term success that transcends mere processes or outcomes. At its core, TQM views continuous improvement as a perpetual process rather than a short-lived objective. It instills a mindset where every facet of an organization is seen as a potential source of refinement, from attitudes and practices to systems and structures. TQM is a transformative journey that involves everyone in the organization, fostering a shared commitment to quality and excellence.

The benefits of embracing TQM are as abundant as they are profound. Organizations that integrate TQM principles experience improved operational efficiency, heightened customer satisfaction, reduced costs, and enhanced employee morale. By fostering a culture of continuous improvement, TQM empowers organizations to adapt to changing environments, seize opportunities, and exceed customer expectations. TQM doesn't merely lead to success; it becomes a compass guiding organizations towards sustainable excellence.

​In today's fast-paced business landscape, the principles of TQM remain as relevant as ever. As markets evolve, customer demands become more intricate, and competition intensifies, TQM equips organizations with the agility to navigate these challenges. Moreover, TQM synergizes harmoniously with Lean, Six Sigma, and Design Thinking methodologies.

By teaching this presentation, employees will understand the importance of making a personal commitment to quality, focus on satisfying both internal and external customer requirements, and working as a team to improve quality. 

This TQM PPT training presentation includes quality philosophies from key quality leaders such as W. E. Deming, J. M. Juran and Philip Crosby, and provides a summary of process management, steps for TQM implementation, key tools and techniques for total quality as well as the key business excellence and quality management models.

NOTE: This training package includes:
1. TQM training presentation (PowerPoint format, 16:9 widescreen)
2. The Inspection Exercise (PowerPoint format, 4:3 standard screen) – FREE


1. Explain the meaning of Total Quality Management (TQM).
2. Identify key leaders in the field of quality and their philosophies.
3. Identify characteristics of the TQM philosophy.
4. Understand the importance of process management and measuring the cost of quality.
5. Describe the key business excellence and quality models.
6. Describe Total Quality leadership attitudes and behaviors.
7. Identify tools and techniques for Total Quality.
8. Define the steps for TQM implementation.


1. Introduction to TQM
2. Customer Focus
3. Employee Involvement & Empowerment
4. Process Management
5. Cost of Quality
6. Business Excellence & Quality Management Models
7. Total Quality Leadership
8. Implementing TQM
9. Tools & Techniques for Total Quality
10. Summary & Conclusion

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Total Quality Management, Continuous Improvement, Cost of Quality, Quality Management & Assurance PowerPoint Slides: Total Quality Management (TQM) PowerPoint (PPTX) Presentation, Operational Excellence Consulting


Add to Cart


File Type: PowerPoint pptx (PPTX)
File Size: 35.5 MB
Number of Slides: 181 (includes cover and all slides)

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Feb 23, 2013
Most recent version published: Dec 19, 2021


Author: Operational Excellence Consulting

Additional documents from author: 223

Operational Excellence Consulting is a management training and consulting firm dedicated to enhancing the effectiveness and productivity of individuals and organizations. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches. [read more]

Ask the Author a Question

Must be logged in

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.
Bundle and save! You can save up to % with bundles! View bundle(s).

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Read Customer Testimonials

Save with Bundles

This document is available as part of the following discounted bundle(s):

Save %!
TQM Consultant Toolkit

This bundle contains 3 total documents. See the additional documents to the right.


Add Bundle & Save

131-slide PowerPoint deck

198-slide PowerPoint deck

Customers Also Bought These Documents

131-slide PowerPoint deck
78-slide PowerPoint deck and supporting ZIP
132-slide PowerPoint deck and supporting Excel workbook
100-slide PowerPoint deck

Recommendations We Have for You

Excel workbook and supporting ZIP
56-slide PowerPoint deck
30-slide PowerPoint deck
Author: LearnPPT

187-slide PowerPoint deck and supporting PDF
85-slide PowerPoint deck and supporting Word
66-slide PowerPoint deck and supporting Excel workbook
Excel workbook and supporting ZIP
121-slide PowerPoint deck

Related Management Topics

Quality Management & Assurance Continuous Improvement Total Quality Management Cost of Quality Cost Reduction Assessment ISO 9001 Poka Yoke Lean Management/Enterprise Target Operating Model Kaizen Operational Excellence Process Improvement Malcolm Baldrige Performance Management APQP Product Strategy

Receive our free presentation on Operational Excellence

This 50-slide presentation provides a high-level introduction to the 4 Building Blocks of Operational Excellence. Achieving OpEx requires the implementation of a Business Execution System that integrates these 4 building blocks.