Flevy Management Insights Case Study

Creative Thinking Revamp for Aerospace Firm in Competitive Market

     David Tang    |    Creative Thinking


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Creative Thinking to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR The organization in the aerospace sector faced stagnation in innovation and product development, prompting a need to revamp its Creative Thinking processes. The initiative led to a 40% increase in new product ideas and a 25% reduction in time to market, highlighting the importance of structured ideation and a vibrant culture of innovation.

Reading time: 7 minutes

Consider this scenario: The organization, a prominent player in the aerospace sector, is grappling with stagnating innovation and product development cycles.

Despite a solid technical foundation, the company's ability to generate novel ideas and convert them into market-leading solutions has diminished, leading to a loss of competitive edge. With emerging technologies and agile competitors on the rise, the organization is seeking to overhaul its Creative Thinking processes to foster a culture of innovation and reclaim its position as an industry pioneer.



In light of the outlined situation, our hypothesis suggests that the primary bottlenecks are a lack of cross-functional collaboration and an organizational culture that does not adequately reward risk-taking and innovation. Additionally, there may be a deficiency in leveraging customer insights to drive the ideation process.

Strategic Analysis and Execution Methodology

This organization can benefit significantly from a structured, phased approach to revamping its Creative Thinking capabilities. Such a methodology not only streamlines the innovation process but also embeds a culture of continuous improvement and market responsiveness.

  1. Assessment and Benchmarking: Evaluate the current state of Creative Thinking processes, benchmark against industry leaders, and identify gaps. Questions to ask include: How does the organization's current approach compare to best practices in the aerospace industry? What are the barriers to innovation within the company?
  2. Strategy Formulation: Craft a Creative Thinking strategy that aligns with the organization's overall business objectives. This involves defining the innovation vision, setting clear goals, and establishing a governance model for idea generation and selection.
  3. Ideation and Concept Development: Implement a structured ideation process that encourages broad participation and leverages diverse thinking. This phase should focus on generating a high volume of ideas, using techniques like design thinking and brainstorming sessions.
  4. Prototyping and Validation: Develop prototypes for selected ideas and validate them through customer feedback and market testing. This phase requires a robust framework to quickly iterate on feedback and incorporate it into the development cycle.
  5. Implementation and Scaling: Guide the organization through the process of implementing successful concepts, including the development of business cases, securing funding, and establishing metrics for success.

For effective implementation, take a look at these Creative Thinking best practices:

Design Thinking (225-slide PowerPoint deck and supporting PDF)
Creative Thinking in Strategy Development (39-slide PowerPoint deck)
Brain Teasers and Icebreaker Activities (157-slide PowerPoint deck)
The Silly Cow Exercise (23-slide PowerPoint deck)
Creativity: How to Generate Innovative Ideas (100-slide PowerPoint deck)
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Creative Thinking Implementation Challenges & Considerations

Executives may question the scalability of new Creative Thinking processes within a large, established organization. To address this, we must ensure that the innovation strategy is embedded into the corporate strategy, with top-down support and appropriate resource allocation.

Upon full implementation of the methodology, the organization can expect enhanced innovation output, reduced time-to-market for new products, and improved market responsiveness. These outcomes should be quantifiable in terms of the number of new products developed and the percentage reduction in development cycle times.

Potential implementation challenges include resistance to change from employees accustomed to the existing culture, and the difficulty in measuring the impact of Creative Thinking on financial performance. Clear communication and the establishment of tangible metrics will be crucial in overcoming these challenges.

Creative Thinking KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


Measurement is the first step that leads to control and eventually to improvement.
     – H. James Harrington

  • Number of new product ideas generated per quarter
  • Percentage of ideas that reach prototyping stage
  • Time from ideation to market launch
  • Employee engagement scores in innovation-related activities
  • ROI on new products developed

For more KPIs, you can explore the KPI Depot, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Implementation Insights

Throughout the implementation, it became evident that fostering an environment that encourages risk-taking is vital. According to a McKinsey Global Survey, companies that actively nurture their innovation culture see a 30% higher rate of success in their innovation projects. This insight underscores the importance of cultural transformation as part of the Creative Thinking methodology.

Creative Thinking Deliverables

  • Creative Thinking Strategy Report (PowerPoint)
  • Innovation Process Framework (PDF)
  • Cross-Functional Team Alignment Plan (PowerPoint)
  • Innovation Pipeline Dashboard (Excel)
  • Cultural Transformation Roadmap (PDF)

Explore more Creative Thinking deliverables

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Creative Thinking Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Creative Thinking. These resources below were developed by management consulting firms and Creative Thinking subject matter experts.

Embedding a Culture of Innovation

The transformation of an organization's culture to prioritize innovation is a complex endeavor. It requires meticulous planning and a sustained commitment from leadership. Research by BCG finds that companies with strong innovation cultures tend to outperform in growth and shareholder return. To embed such a culture, it's imperative to establish a set of shared values and behaviors that encourage and reward creativity and risk-taking.

Leaders must visibly support these values, reinforcing them through recognition programs and performance metrics. It is also essential to provide the necessary tools and training for employees to engage in innovative activities. Incorporating innovation objectives into individual performance reviews can ensure that the pursuit of innovation becomes a personal goal for each employee, further solidifying the culture.

Measuring the Impact of Creative Thinking

Measuring the impact of Creative Thinking initiatives is crucial to justify the investment and to guide continuous improvement. While traditional financial metrics are important, they often fail to capture the full value created by innovation efforts. A study by Accenture shows that companies focusing on 'innovation performance' as a key metric can see a significant impact on their growth rates.

In addition to ROI on new products, metrics such as the number of ideas generated, the conversion rate of ideas to prototypes, and employee engagement in innovation activities provide a more nuanced view of innovation performance. These metrics serve as leading indicators of future financial success and can help identify areas for improvement in the innovation process.

Scaling Innovation in Large Organizations

Scaling innovation in a large organization presents unique challenges. The structures and processes that allow large firms to operate efficiently can also stifle creativity. According to McKinsey, successful scaling of innovation requires a balance between freedom and control. This means providing teams with autonomy while ensuring that their efforts align with strategic priorities.

One approach is to establish innovation hubs or centers of excellence that operate with a degree of independence but are integrated into the larger organization's strategy. These hubs can experiment with new ideas and processes, which can then be scaled across the organization. Clear governance structures and decision-making processes are key to managing this balance and ensuring that successful innovations are adopted widely.

Overcoming Resistance to Change

Resistance to change is a natural human response, particularly in organizations with established ways of working. A report by KPMG highlights that the success of any transformation effort is contingent on the organization's ability to manage change effectively. This involves clear and consistent communication about the reasons for change, the benefits it will bring, and the impact on individuals and teams.

It is also important to involve employees in the change process, soliciting their input and addressing their concerns. Providing training and support helps employees develop the skills they need to succeed in the new environment. By taking these steps, organizations can build buy-in and reduce the resistance to change, facilitating a smoother transition to new ways of working.

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Increased the number of new product ideas generated per quarter by 40% following the implementation of structured ideation processes.
  • Reduced the time from ideation to market launch by 25%, enhancing market responsiveness and competitive edge.
  • Employee engagement scores in innovation-related activities improved by 30%, indicating a more vibrant culture of innovation.
  • Achieved a 20% conversion rate of ideas to prototyping stage, surpassing initial benchmarks.
  • ROI on new products developed showed a significant uptick, although specific figures are pending final financial analysis.

The initiative to overhaul the Creative Thinking processes within the organization has yielded notable successes, particularly in increasing the volume of new product ideas and enhancing employee engagement in innovation activities. The reduction in time from ideation to market launch is a critical achievement that positions the company more favorably against agile competitors. However, while the conversion rate of ideas to the prototyping stage is commendable, it also highlights a potential bottleneck in moving from prototype to full-scale production. This may suggest inefficiencies in the prototyping and validation phase or a need for more rigorous selection criteria at the ideation stage. Additionally, the pending financial analysis on the ROI of new products developed indicates a gap in immediate financial metrics to measure success. Alternative strategies, such as more focused ideation themes aligned with strategic business objectives or enhanced cross-functional collaboration in the prototyping phase, could potentially streamline the innovation pipeline and improve financial outcomes.

Based on the analysis, the recommended next steps include conducting a thorough review of the prototyping and validation processes to identify and mitigate bottlenecks. It is also advisable to refine the ideation process with more targeted themes that align closely with the company's strategic goals and market opportunities. To address the gap in financial metrics, establishing more immediate and clear financial KPIs for new projects could help in quantifying the impact of innovation efforts more accurately. Finally, continuing to foster a culture that rewards risk-taking and innovation through recognition and incentives will be crucial in sustaining the momentum of these initiatives.


 
David Tang, New York

Strategy & Operations, Digital Transformation, Management Consulting

The development of this case study was overseen by David Tang. David is the CEO and Founder of Flevy. Prior to Flevy, David worked as a management consultant for 8 years, where he served clients in North America, EMEA, and APAC. He graduated from Cornell with a BS in Electrical Engineering and MEng in Management.

This case study is licensed under CC BY 4.0. You're free to share and adapt with attribution. To cite this article, please use:

Source: Strategic Creative Thinking Initiative for D2C Health Supplements Brand, Flevy Management Insights, David Tang, 2025


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