Marcus Insights
Revolutionizing FMCG Innovation: Adapting to Consumer Trends and Sustainability


Ask Marcus a Question

Need help finding what you need? Say hello to Marcus.

Based on our proprietary MARC [?] technology, Marcus will search our vast database of management topics and best practice documents to identify the most relevant to your specific, unique business situation. This tool is still in beta. If you have any suggestions or questions, please let us know at support@flevy.com.


Role: Principal, Corporate Strategy
Industry: Retail, Fast-Moving Consumer Goods (FMCG), Global


Situation:

Responsible for shaping the corporate strategy of a global FMCG company in the face of shifting consumer preferences towards health and sustainability, increased regulatory pressures, and a highly competitive market. The company is renowned for its broad portfolio of brands but struggles with agile innovation and adapting to fast-changing market trends. Strengths include a global distribution network and significant market share in several key categories. Weaknesses are in product innovation speed and aligning a diverse portfolio with emerging consumer trends. Internal challenges include siloed departments hindering cross-functional collaboration and a conservative culture resistant to change. We are considering a strategic overhaul of our innovation process to become more consumer-centric and agile, and exploring partnerships with startups for quicker access to innovation. The external challenge lies in balancing traditional product lines with the introduction of new, sustainable, and health-focused offerings.


Question to Marcus:


How do we streamline our innovation process to quickly adapt to changing consumer preferences while leveraging our existing strengths?


Based on your specific organizational details captured above, Marcus recommends the following areas for evaluation (in roughly decreasing priority). If you need any further clarification or details on the specific frameworks and concepts described below, please contact us: support@flevy.com.

Change Management

Adapting to changing consumer preferences for health and Sustainability requires a coherent Change Management strategy that addresses your company’s conservative culture resistant to change. Begin by clearly communicating the vision and necessity for change to all levels of the organization, emphasizing the long-term benefits and the strategic imperatives driving this shift.

Engage key stakeholders early and often, using their feedback to refine the approach and build buy-in. Implement training and development programs to equip employees with the skills needed for new ways of working, including Agile methodologies and consumer-centric Product Development. Foster a culture of continuous learning and innovation, where experimentation is encouraged and failures are seen as learning opportunities. This will help break down silos, enhance cross-functional collaboration, and accelerate the pace of innovation.

Recommended Best Practices:

Learn more about Change Management Agile Product Development Sustainability

Strategic Planning

Focus on integrating health and sustainability into the core of your Strategic Planning process. This involves conducting a thorough Market Analysis to identify emerging trends and consumer demands in these areas.

Utilize your strengths, such as the global distribution network, to test and scale new, sustainable product offerings quickly. Strategic planning should also involve Scenario Analysis to anticipate potential regulatory changes and competitive moves. Establish clear, measurable objectives for incorporating sustainability and health into product lines, and align resources and incentives to achieve these goals. This will ensure that sustainability and health are not just add-ons but are central to the company’s strategic direction and competitive Positioning.

Recommended Best Practices:

Learn more about Strategic Planning Market Analysis Scenario Analysis Positioning

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Corporate Strategy

Reassess your Corporate Strategy to ensure it aligns with the emerging focus on health and sustainability. This might involve divesting from brands or product lines that are significantly misaligned with these values and investing in or acquiring brands that are.

Look for opportunities to leverage your existing market share in key categories to introduce or pilot new sustainable products. Consider strategic partnerships with startups to infuse Innovation and agility into your product development process. Your corporate strategy should reflect a balance between maintaining profitable traditional lines and aggressively pursuing growth in the health and sustainability segments, ensuring long-term relevance and market Leadership.

Recommended Best Practices:

Learn more about Corporate Strategy Leadership Innovation

Innovation Management

Revamp your Innovation Management process to become more consumer-centric and agile. Adopt Lean Startup methodologies to test new product ideas quickly and cost-effectively, focusing on those that meet emerging consumer preferences for health and sustainability.

Encourage cross-functional teams to work together in innovation hubs or labs, breaking down silos and speeding up the innovation cycle. Explore external innovation through partnerships with startups, accelerators, or incubators. This approach will allow you to tap into cutting-edge technologies and business models without the overhead of traditional R&D processes. Make sure to incorporate Feedback loops with consumers to continually refine products based on actual usage and preferences.

Recommended Best Practices:

Learn more about Innovation Management Lean Startup Feedback

Supply Chain Resilience

Enhance your Supply Chain resilience to support the shift towards more sustainable and health-focused products. This involves not only ensuring the ethical sourcing of ingredients but also optimizing the supply chain for agility and flexibility.

Adopt technologies for real-time supply chain visibility, allowing for rapid adjustments to sourcing or Production in response to market demands or Disruptions. Work closely with suppliers who share your commitment to sustainability and health, and consider alternative sourcing strategies to mitigate risks. By building a more resilient and responsive supply chain, you can better align your product offerings with consumer expectations and regulatory requirements, while also safeguarding against future shocks.

Recommended Best Practices:

Learn more about Supply Chain Disruption Production Supply Chain Resilience

Digital Transformation

Embrace Digital Transformation as a enabler of your strategic shift towards health and sustainability. Digital tools can enhance your understanding of consumer preferences through Analytics target=_blank>Data Analytics, social listening, and direct engagement platforms.

Utilize digital twins and simulation technologies in product development to iterate quickly on new, sustainable product designs. Implement Digital Supply Chain solutions to improve visibility, efficiency, and flexibility. Digital marketing and e-commerce platforms can be leveraged to target health-conscious and sustainability-minded consumers more effectively. Overall, digital transformation can accelerate innovation, improve operational efficiency, and deepen consumer engagement, driving growth in your strategic focus areas.

Recommended Best Practices:

Learn more about Digital Transformation Digital Supply Chain Data Analytics Analytics

Strategic Partnerships

Explore strategic partnerships with startups, technology firms, and other organizations that can accelerate your pivot towards health and sustainability. Partnerships with startups in the health and sustainability space can provide access to innovative products, technologies, and business models.

Collaborate with technology firms to leverage AI, blockchain, or IoT solutions that enhance product traceability, supply chain sustainability, or consumer engagement. Partnerships with NGOs or industry consortia focused on sustainability can enhance your credibility and provide insights into emerging trends and regulatory developments. These partnerships can help overcome internal innovation barriers, add capabilities, and speed up the introduction of new, consumer-centric products.

Recommended Best Practices:

Learn more about Strategic Planning

Market Research

Conduct in-depth Market Research to understand the evolving consumer preferences around health and sustainability. Use both quantitative and qualitative methods to capture insights into consumer attitudes, behaviors, and unmet needs.

Segment your analysis to identify specific opportunities within different demographics, geographies, and product categories. This research should inform every aspect of your strategy, from product development priorities to marketing messages. It's crucial to stay ahead of consumer trends in these areas to ensure that your innovation efforts are well-targeted and that your product portfolio remains relevant and appealing.

Recommended Best Practices:

Learn more about Market Research

Consumer Behavior

Integrate a deep understanding of Consumer Behavior into your strategy and innovation processes. Analyze how consumers make purchasing decisions related to health and sustainability, including the trade-offs they are willing to make and the premiums they are willing to pay.

Use these insights to tailor your product development, marketing, and retail strategies. Consider behavioral nudges in product design, packaging, and placement to encourage healthier and more sustainable consumer choices. Engaging with consumers through digital channels can also provide real-time feedback and foster a community of brand advocates.

Recommended Best Practices:

Learn more about Consumer Behavior

Sustainability

Put sustainability at the heart of your business model, not just as a Compliance or marketing initiative but as a driver of innovation and Competitive Advantage. Assess the entire lifecycle impact of your products, looking for opportunities to reduce waste, improve energy efficiency, and use sustainable materials.

Set ambitious, measurable sustainability goals and report on your progress transparently. Engage your employees, suppliers, and consumers in your sustainability efforts, creating a shared sense of Purpose and commitment. By leading on sustainability, you can differentiate your brand, reduce risks, and capture growth opportunities in an increasingly environmentally conscious market.

Recommended Best Practices:

Learn more about Competitive Advantage Purpose Compliance Sustainability



Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials






Additional Marcus Insights