We just launched our long-awaited subscription service—FlevyPro. Get documents for the price of a coffee. Check it out here!
You are not logged in. Log in here.

  This preview shows the full document, but with content partially hidden.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


DOCUMENT DESCRIPTION

This presentation discusses Customer Relationship Management (CRM) strategy and developing the Customer Experience (CXP). This is the final phase of the Customer Analysis Approach and where all the previous analyses and recommendations must come together cohesively--e.g. the value proposition, economic model, technology considerations, etc.

This presentation is structured into 3 sections:
1. CRM Design
2. CXP Design
3. Strategy Implementation

Got a question about the product? Email us at flevypro@flevy.com. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: CRM and the Customer Experience PowerPoint document

ABOUT FLEVYPRO

FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits. Click here to learn more about FlevyPro and its benefits.

 
[ What is FlevyPro? ]
This is a FlevyPro document.

CRM and the Customer Experience

Sold by Flevy (view author profile)

$12.95

ALL FEES INCLUDED
Add to Cart
Did you know? For $7.00 more, you can download this document PLUS 4 more FlevyPro documents. That's only $3.99 per document. Click here for details.
  

This business document is categorized under:
Management Consulting Training » Customer Analysis

File Type: PowerPoint (ppt)

Tag(s): Customer Relationship Management, Customer Experience

Number of Slides: 25

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Upload date (first version): Sep 29, 2015

Report

RELATED & RECOMMENDED DOCUMENTS


Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation projects is the evolution of the [read more]

The Customer Decision Journey is a framework developed by McKinsey & Co. The management consulting firm developed this framework based on research of the purchase decisions of [read more]

The Consumer Decision Journey is a new-age business framework that captures the customer's path to purchase. The Customer Decision Journey proposes that the customer goes [read more]

The concept of a value proposition is simple. As it names suggests, a value proposition is a statement of why a product or service is valued by customers. However, getting a [read more]

This presentation will focus on the second phase of the Customer Analysis process: Segment Customers and Derive Insight. Customers segment their customer base to better [read more]

What is your brand important? Brands is a major driver of consumer behavior. A strong brand leads to higher market share and higher profit margins. It serves as a significant [read more]

In this deck, we introduce a 5-phase approach to Customer Analysis: 1. Get Customer Data 2. Segment Customers and Derive Insight 3. Evaluate Customer Relationship Strategy and [read more]

You can use this Risk Assessment and Mitigation Plan to prompt thinking about project related risks. Some risks may be relevant to your project, others may not. At the bottom of [read more]

This document presents an overarching structure for a consulting project proposal deck. It includes the high-level presentation flow, as well as specific slide structure and [read more]

At the core of any management consulting project is a strategic issue that we must help the client address. Strategic issues can arise at all levels of the organization. However, [read more]

View the FlevyPro Document Library

SELECT CUSTOMERS

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.

What project are you working on?
Total Quality Management?   Consumer Behavior?   Supply Chain Analysis?   Or something else.
Have a look at our holistic Business Toolkits. We have over 250+ toolkits covering a wide range of business topics.
Have you found the documents you need?   
Tell us what documents you're looking for and let us do the digging.