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Human-centered design (HCD) is a management framework that takes into account the human perspective in all steps of the problem-solving process. When applied to business, HCD means to reshape the entire organization and its capabilities system around the Customer Experience. This includes Strategy, Product Development, Operations, Marketing, Sales, Customer Service, among other functional areas relevant to the Customer Experience element at hand. This requires mobilizing Digital Technologies to build empathy with the customer. Got a question about the product? Email us at [email protected]. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Human-centered Design (HCD) PowerPoint document
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Human-centered Design (HCD)Sold by PPT Lab (this author has 25 documents)
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This business document is categorized under: File Type: PowerPoint Tag(s): Customer Experience Human-centered Design Digital Enterprise Digital Culture Number of Slides: 18 (includes cover, transition slides) Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document. Upload date (first version): Mar 27, 2017 ![]() ![]() |
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