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Customer Experience Maturity Assessment   30-slide PPT PowerPoint presentation (PPTX)
$49.00

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Customer Experience Maturity Assessment (PowerPoint PPTX)

File Type: 30-slide PPT PowerPoint presentation (PPTX)
Secondary File: Excel (XLSX)

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BENEFITS OF DOCUMENT

  1. Provides an easy to use tool and set of questions to determine customer experience maturity
  2. Guides any organisation to determine best next steps to improve customer experience
  3. Gives a framework for discussing customer experience maturity throughout an organisation

DESCRIPTION

This product (Customer Experience Maturity Assessment) is a 30-slide PPT PowerPoint presentation (PPTX) with a supplemental Excel document, which you can download immediately upon purchase.

Delivering great customer experiences is one of the true differentiators of many of the great organisations of our time.

However, delivering these great experiences doesnt happen overnight. Organisations need to become mature at all aspects of creating, delivering and improving customer experience (CX), and for customer experience to become part of their 'DNA' for them to be able to truly be sustainably successful in the market.

The Customer Experience Maturity Assessment is an invaluable tool for anyone beginning a CX program, or for organisations who aren't sure where to go next in improving the experiences they deliver to customers.

The Customer Experience Maturity Assessment allows any organisation to determine their level of CX maturity, and what the best next steps are to move up the maturity ladder and deliver even better experiences to customers.

In this document and its associated spreadsheet you will be introduced to a set of 7 CX competencies and the questions you need to answer to determine the maturity of your organisation.

You will also be shown how to
•  Use the tool to assess maturity
•  Review the results and represent them in an easy graphical manner (using the sheet provided)
•  Develop a program of work to radically improve customer experience based on the current maturity level of the organisation

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience PowerPoint Slides: Customer Experience Maturity Assessment PowerPoint (PPTX) Presentation, CustCore Consulting


$49.00
FlevyPro price: $34.30 (30% discount)


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OVERVIEW

File Type: PowerPoint pptx (PPTX)
Secondary File: Excel xlsx (XLSX)
File Size: 548.8 KB
Number of Slides: 30 (includes cover and all slides)

Terms of usage (for all documents from CustCore Consulting)


ABOUT THE AUTHOR

Author: CustCore Consulting
Additional documents from author: 3

CustCore Consulting is a boutique consultancy firm which helps businesses unlock hidden growth through a focus on significantly improving end-to-end customer and employee experience. [read more]

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