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Customer Experience Maturity Assessment (PowerPoint PPTX)

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HIGHLIGHTS

Author: CustCore Consulting TOP AUTHOR [?]

Immediate, digital download

File Type: 30-slide PowerPoint presentation (PPTX)

Secondary File: Excel

BENEFITS OF DOCUMENT

Provides an easy to use tool and set of questions to determine customer experience maturity
Guides any organisation to determine best next steps to improve customer experience
Gives a framework for discussing customer experience maturity throughout an organisation

DOCUMENT DESCRIPTION

This product (Customer Experience Maturity Assessment) is a 30-slide PowerPoint presentation (PPTX) with a supplemental Excel document, which you can download immediately upon purchase.

Delivering great customer experiences is one of the true differentiators of many of the great organisations of our time.

However, delivering these great experiences doesnt happen overnight. Organisations need to become mature at all aspects of creating, delivering and improving customer experience (CX), and for customer experience to become part of their 'DNA' for them to be able to truly be sustainably successful in the market.

The Customer Experience Maturity Assessment is an invaluable tool for anyone beginning a CX program, or for organisations who aren't sure where to go next in improving the experiences they deliver to customers.

The Customer Experience Maturity Assessment allows any organisation to determine their level of CX maturity, and what the best next steps are to move up the maturity ladder and deliver even better experiences to customers.

In this document and its associated spreadsheet you will be introduced to a set of 7 CX competencies and the questions you need to answer to determine the maturity of your organisation.

You will also be shown how to
• Use the tool to assess maturity
• Review the results and represent them in an easy graphical manner (using the sheet provided)
• Develop a program of work to radically improve customer experience based on the current maturity level of the organisation

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Customer Experience Maturity Assessment PowerPoint document (pptx)

ABOUT THE AUTHOR: CUSTCORE CONSULTING

CustCore Consulting is a boutique consultancy firm which helps businesses unlock hidden growth through a focus on significantly improving end-to-end customer and employee experience. [read more]

CustCore Consulting has published 3 additional documents on Flevy.

Did you know? This author is teaching a Flevy Executive Learning (FEL) program called The Customer Experience Rocket .

DETAILS

This business document is categorized under the function(s): Organization, Change, & HR Strategy, Marketing, & Sales

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 548.8 KB

Number of Slides: 30 (includes cover, transition, & marketing slides)

Related Topic(s): Customer Experience

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental XLSX document.

Terms of usage (for all documents from CustCore Consulting)

Initial upload date (first version): Mar 31, 2020
Most recent version published: Apr 1, 2020

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This document is available as part of the following discounted bundle(s):

Customer Experience Assessment, Strategy and Implementation

$145.00

This bundle contains 3 additional documents.

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