Get our FREE Strategy & Transformation Templates. This is an exclusive promotion being run on LinkedIn.
You are not logged in. Login here.

  This is a partial preview of the document. Login to FlevyPro for the full preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


DOCUMENT DESCRIPTION

This presentation discusses Customer Relationship Management (CRM) strategy and developing the Customer Experience (CXP). This is the final phase of the Customer Analysis Approach and where all the previous analyses and recommendations must come together cohesively--e.g. the value proposition, economic model, technology considerations, etc.

This presentation is structured into 3 sections:
1. CRM Design
2. CXP Design
3. Strategy Implementation

Got a question about the product? Email us at [email protected]. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: CRM and the Customer Experience PowerPoint document

ABOUT FLEVYPRO

FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits. Click here to learn more about FlevyPro and its benefits.

 
[ What is FlevyPro? ]
This is a FlevyPro document.

CRM and the Customer Experience

Sold by Flevy (view author profile)

$18.95

ALL FEES INCLUDED
Add to Cart
Did you know? For $1.00 more, you can download this document PLUS 4 more FlevyPro documents. That's only $3.99 per document. Click here for details.
  

This business document is categorized under:
Management Consulting Training » Customer Analysis

File Type: PowerPoint (ppt)

Tag(s): Customer Relationship Management, Customer Experience

Number of Slides: 25

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Upload date (first version): Sep 29, 2015

Report

RELATED & RECOMMENDED DOCUMENTS


Digital Transformation touches practically every function in the entire organization. This thus requires an unprecedented amount of coordination among people, process, and [read more]

The Customer Decision Journey is a framework developed by McKinsey & Co. The management consulting firm developed this framework based on research of the purchase decisions of [read more]

Service Design is the process of planning and organizing people, infrastructure, communication, and material components of a service in order to improve its quality and the [read more]

Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation projects is the evolution of the [read more]

In the Digital Age, how customers interact with brands has become nonlinear due to the proliferation of touch points across channels, platforms, and content formats. Customers [read more]

Human-centered design (HCD) is a management framework that takes into account the human perspective in all steps of the problem-solving process. When applied to business, HCD [read more]

The concept of a value proposition is simple. As it names suggests, a value proposition is a statement of why a product or service is valued by customers. However, getting a [read more]

This presentation will focus on the second phase of the Customer Analysis process: Segment Customers and Derive Insight. Customers segment their customer base to better [read more]

This document presents an overarching structure for a consulting project proposal deck. It includes the high-level presentation flow, as well as specific slide structure and [read more]

At the core of any management consulting project is a strategic issue that we must help the client address. Strategic issues can arise at all levels of the organization. However, [read more]

View the FlevyPro Document Library

SELECT CUSTOMERS

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.

What project are you working on?
Project Management?   Bain Presentations?   Balanced Scorecard?   Or something else.
Have a look at our holistic Business Toolkits. We have over 250+ toolkits covering a wide range of business topics.