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This presentation discusses Customer Relationship Management (CRM) strategy and developing the Customer Experience (CXP). This is the final phase of the Customer Analysis Approach and where all the previous analyses and recommendations must come together cohesively--e.g. the value proposition, economic model, technology considerations, etc. Got a question about the product? Email us at [email protected]. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: CRM and the Customer Experience PowerPoint document
ABOUT FLEVYPRO FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits. Click here to learn more about FlevyPro and its benefits.
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CRM and the Customer ExperienceSold by Flevy (view author profile) Sorry, this document is currently only available to FlevyPro subscribers. You can join FlevyPro for only $29/month. Or, you can subscribe to the Customer-centric Design (CCD) Stream, our curated collection of Customer-centric Design (CCD) frameworks. This business document is categorized under: File Type: PowerPoint Tag(s): Customer Relationship Management Customer Experience Number of Slides: 25 (includes cover, transition slides) Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document. Upload date (first version): Sep 29, 2015 ![]() ![]() |
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