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HIGHLIGHTS
DOCUMENT DESCRIPTION
This presentation discusses Customer Relationship Management (CRM) strategy and developing the Customer Experience (CXP). This is the final phase of the Customer Analysis Approach and where all the previous analyses and recommendations must come together cohesively—e.g. the value proposition, economic model, technology considerations, etc.
This presentation is structured into 3 sections:
1. CRM Design
2. CXP Design
3. Strategy Implementation
Got a question about the product? Email us at [email protected]. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Customer Relationship Management, Customer Experience PowerPoint Slides: CRM and the Customer Experience PowerPoint (PPT) Presentation, LearnPPT
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DETAILS
File Type: PowerPoint (ppt)
Number of Slides: 25 (includes cover, transition, & marketing slides)
Tag(s): Customer Relationship Management Customer Experience
This business document is categorized under: Management Consulting Training Customer Analysis
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Upload date (first version): Sep 29, 2015
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