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BENEFITS OF DOCUMENT
Customer Experience is fast becoming the key business battleground in many markets.
In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver superb experiences to their customers. Having such a strategy will increase customer satisfaction and loyalty, grow word of mouth referrals and significantly contribute to your bottom line.
This document introduces an easy to use 1-page template for capturing a customer experience strategy and provides a comprehensive guide to completing the template.
You will be taken through the steps involved in
• Understanding your customers
• Defining customer focussed business goals
• Creating a culture that focusses on the customer
• Defining customer focussed business metrics
• Identifies service and sales models that place the customer first
• Create retention and engagement plans to keep customers hooked
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Source: Best Practices in Customer Experience PowerPoint Slides: Customer Experience Strategy - Template and Guide PowerPoint (PPTX) Presentation, CustCore Consulting
ABOUT THE AUTHOR: CUSTCORE CONSULTING
CustCore Consulting is a boutique consultancy firm which helps businesses unlock hidden growth through a focus on significantly improving end-to-end customer and employee experience.
Whilst each project is different, our clients can typically expect results which show
• Vastly Increased customer satisfaction and advocacy
• Growth in new sales and customer retention
• Significant improvements to the bottom line
• Increased productivity and streamlined operations
CustCore Consulting has published 3 additional documents on Flevy.
This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 1.1 MB
Number of Slides: 56 (includes cover, transition, & marketing slides)
Related Topic(s): Customer Experience
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Terms of usage (for all documents from CustCore Consulting)
Initial upload date (first version): Apr 26, 2016
Most recent version published: Jun 5, 2017
|Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more. To receive this free download, enter your email address below and click the "Email Me" button.|
Customer Experience Assessment, Strategy and Implementation
This bundle contains 3 additional documents.
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I am an international hospitality accomplished senior executive who has worked and lived during the past 35 years in 23 countries in 5 continents and I can humbly say that I know what customer service is, trust me.
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