In the modern Digital Age, advances in technology and communication, combined with the explosive growth in data information, have given rise to a more empowered global customer. Recent economic and political events highlight the need for organizations to understand how consumers view the world and the most important attributes for their purchasing decisions.
Thus, increasingly more organizations are seeking to invest and focus on Customer-centric Design. A clear understanding of customer needs and behaviors across the organization will help drive profitable growth strategies and provide the confidence to invest in opportunities at a time when staying within budget can be extremely difficult.
Our Customer-centric Design (CCD) Stream provides you access to established best practices to help you stay ahead of the curve and meet your business objectives. This allows you to follow the same methodologies used by Fortune 100 companies and global consulting firms with their clients.
Specific topics covered include Customer Experience, Human-centered Design, Customer-centric Culture, Customer Journey Mapping, the Customer Department, among others.
BENEFITS
Gain the knowledge to become an expert in CCD. Our frameworks are based on the thought leadership of global consulting firms, academics, and recognized subject matter experts.
Get to implementation quickly. Utilize approaches that directly link concepts to execution—used by Fortune 100 organizations.
Adapt our materials in your own presentations. All frameworks follow a consistent look and feel, based on the professional Headline-Body-Bumper design standard developed by McKinsey and adopted by tier-1 consulting firms. All frameworks also are immediately downloadable and editable in PowerPoint.
There are 32 best practice frameworks included with over 750+ total slides (including cover, transition slides).
All frameworks are provided in editable PowerPoint format.
All frameworks are immediately downloadable after purchase.
Access period of 1 year with automatic renewal. You can cancel at anytime and all frameworks will remain accessible until end of annual billing period.
Access all FlevyPro offers: 5% to 33% offall Flevy Marketplace documents and additional partner discounts.
License is for 1 user. The user may modify the documents and distribute modified documents. The user may not distribute the frameworks in their original forms to others. For additional users, please purchase additional licenses.
Your annual rate of $249 is locked in for the lifetime of your subscription, regardless of how large this collection of frameworks grows.
BEST PRACTICE FRAMEWORKS INCLUDED
There are 32 best practice frameworks included. These are also available to be purchased individually from the Flevy Marketplace or to subscribers of FlevyPro. Click on the framework for full details (opens in new window).
At this time, only the 32 documents listed above are included in this FlevyPro Stream subscription. Throughout the year, we will continue to develop and add more CCD frameworks to your subscription.
Can I modify the content and re-brand presentation?
Yes. You are free to modify and customize these presentations to meet your needs. This even includes replacing the FlevyPro logo with that of your own organization.
Can I can cancel at anytime?
Yes. You can cancel your subscription at anytime. After cancellation, your FlevyPro Stream subscription to Customer-centric Design (CCD) will remain active until the end of the current annual billing period.
If I cancel, can I still use these frameworks?
No, your license only allows you usage of these frameworks during your subscription period. To continue using the materials year-after-year, you will need to main an active FlevyPro Stream subscription.
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SELECT CUSTOMERS
Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries.
Below is just a very small sample of our customer base.
Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.
CCD DOCUMENTS FROM THE FLEVY MARKETPLACE
The Flevy Marketplace contains thousands of best practice documents (business frameworks, presentation templates, financial models, and other tools) developed by independent authors. Most authors are seasoned executives and management consultants with 20+ years of experience. Learn more about Flevy here.
To the right, we showcase our top documents on Customer-centric Design (CCD).
Documents on the Flevy Marketplace are organized into business toolkits. Here are the toolkits relevant to CCD:
Each FlevyPro Stream gives you unlimited access to a specific management topic. See additional Streams below. View all available Streams here.
What is FlevyPro?
FlevyPro is our subscription service to best practice frameworks and tools. As a FlevyPro subscriber, you receive limited monthly downloads from the complete FlevyPro Library.
FlevyPro is ideal for business owners, corporate-level executives, and generalist management consultants who engage in a variety of management topics.
What are FlevyPro Streams?
Each FlevyPro Stream represents a subscription to a specific functional topic (e.g. CCD). Whereas traditional FlevyPro provides access to all subject matter, this offering is focused on 1 area of expertise.
More importantly, you receive unlimited downloads from day 1, instead of a limited number of downloads each month (as is the case with the traditional FlevyPro subscription).
FlevyPro Streams are ideal for executives, consultants, and other business professionals who specialize in specific disciplines and desire to achieve Excellence in their fields.
Total best practice frameworks included: 75 Retail value on the Flevy Marketplace: $1875
Digital Transformation is being embraced by organizations of all sizes across most industries. In the Digital Age today, technology creates new opportunities and fundamentally transforms businesses in all aspects—operations, business models, ... [read more]
Total best practice frameworks included: 70 Retail value on the Flevy Marketplace: $1750
"Strategy without Tactics is the slowest route to victory. Tactics without Strategy is the noise before defeat." - Sun Tzu
For effective Strategy Development and Strategic Planning, we must master both Strategy and Tactics. Our frameworks cover all ... [read more]
Total best practice frameworks included: 33 Retail value on the Flevy Marketplace: $825
M&A is an extremely common strategy for growth. M&A transactions always look great on paper. This is why the buyer typically pays a 10-35% premium over the of the target company's market value.
However, when it comes time for the Post-merger Integration , ... [read more]
Total best practice frameworks included: 37 Retail value on the Flevy Marketplace: $925
Organizational Design involves the creation of roles, processes, and structures to ensure that the organization's goals can be realized. Organizational Design span across various levels of the organization. It includes:
1. The overall organizational ... [read more]
Total best practice frameworks included: 26 Retail value on the Flevy Marketplace: $650
Performance Management is a strategic management approach for monitoring how a business is performing. It describes the methodologies, metrics, processes, systems, and software that are used for monitoring and managing the business performance of an ... [read more]
Total best practice frameworks included: 30 Retail value on the Flevy Marketplace: $750
"If you don't transform your company, you're stuck." - Ursula Burns, Chairperson and CEO of VEON; former Chairperson and CEO of Xerox
Business Transformation is the process of fundamentally changing the systems, processes, people, and technology across an ... [read more]
