Achieve Excellence in Customer-centric Design (CCD).
Become your organization's subject matter expert on Customer-centric Design (CCD).
Gain access to 28 Customer-centric Design (CCD) frameworks, used by the Fortune 100. This is the most comprehensive offering of best practice methodologies on CCD available anywhere.
In the modern Digital Age, advances in technology and communication, combined with the explosive growth in data information, have given rise to a more empowered global customer. Recent economic and political events highlight the need for organizations to understand how consumers view the world and the most important attributes for their purchasing decisions.
Thus, increasingly more organizations are seeking to invest and focus on Customer-centric Design. A clear understanding of customer needs and behaviors across the organization will help drive profitable growth strategies and provide the confidence to invest in opportunities at a time when staying within budget can be extremely difficult.
Our Customer-centric Design (CCD) Stream provides you access to established best practices to help you stay ahead of the curve and meet your business objectives. This allows you to follow the same methodologies used by Fortune 100 companies and global consulting firms with their clients.
Specific topics covered include Customer Experience, Human-centered Design, Customer-centric Culture, Customer Journey Mapping, the Customer Department, among others.
BENEFITS
Gain the knowledge to become an expert in CCD. Our frameworks are based on the thought leadership of global consulting firms, academics, and recognized subject matter experts.
Get to implementation quickly. Utilize approaches that directly link concepts to execution—used by Fortune 100 organizations.
Adapt our materials in your own presentations. All frameworks follow a consistent look and feel, based on the professional Headline-Body-Bumper design standard developed by McKinsey and adopted by tier-1 consulting firms. All frameworks also are immediately downloadable and editable in PowerPoint.
There are 28 best practice frameworks included with over 650+ total slides (including cover, transition slides).
All frameworks are provided in editable PowerPoint format.
All frameworks are immediately downloadable after purchase.
Access period of 1 year with automatic renewal. You can cancel at anytime and all frameworks will remain accessible until end of annual billing period.
License is for 1 user. The user may modify the documents and distribute modified documents. The user may not distribute the frameworks in their original forms to others. For additional users, please purchase additional licenses.
Your annual rate of $249 is locked in for the lifetime of your subscription, regardless of how large this collection of frameworks grows.
BEST PRACTICE FRAMEWORKS INCLUDED
There are 28 best practice frameworks included. These are also available to be purchased individually from the Flevy Marketplace or to subscribers of FlevyPro. Hover mouse over the framework name for more details or click on it for full product details. These frameworks below are listed alphabetically.
At this time, only the 28 documents listed above are included in this FlevyPro Stream subscription. Throughout the year, we will continue to develop and add more CCD frameworks to your subscription.
Can I modify the content and re-brand presentation?
Yes. You are free to modify and customize these presentations to meet your needs. This even includes replacing the FlevyPro logo with that of your own organization.
Can I can cancel at anytime?
Yes. You can cancel your subscription at anytime. After cancellation, your FlevyPro Stream subscription to Customer-centric Design (CCD) will remain active until the end of the current annual billing period.
If I cancel, can I still use these frameworks?
No, your license only allows you usage of these frameworks during your subscription period. To continue using the materials year-after-year, you will need to main an active FlevyPro Stream subscription.
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SELECT CUSTOMERS
Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries.
Below is just a very small sample of our customer base.
Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.
CCD DOCUMENTS FROM THE FLEVY MARKETPLACE
The Flevy Marketplace contains thousands of best practice documents (business frameworks, presentation templates, financial models, and other tools) developed by independent authors. Most authors are seasoned executives and management consultants with 20+ years of experience. Learn more about Flevy here.
To the right, we showcase our top documents on Customer-centric Design (CCD).
Documents on the Flevy Marketplace are organized into business toolkits. Here are the toolkits relevant to CCD:
118-slide PowerPoint deck. Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business enabler to a business driver. Transformation is driven by 6 Technology Trends:
- Social Media
- [read more]
127-slide PowerPoint deck. Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to experience a product or service. It identifies key interactions that the customer has with the organization - [read more]
249-slide PowerPoint deck. Design Thinking is a process for creative problem solving. It allows everyone from all industries to use creative tools to address a vast range of challenges. The process is action-oriented, embraces simple mindset shifts and tackles [read more]
56-slide PowerPoint deck. Customer Experience is fast becoming the key business battleground in many markets.
In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver [read more]
67-slide PowerPoint deck and supporting PowerPoint deck. This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of the experience that customer's have with your organisation, product or service.
The step-by-step [read more]
Each FlevyPro Stream gives you unlimited access to a specific management topic. See all our available FlevyPro Streams below. We are releasing new FlevyPro Streams each month.
What is FlevyPro?
FlevyPro is our subscription service to best practice frameworks and tools. As a FlevyPro subscriber, you receive limited monthly downloads from the complete FlevyPro Library.
FlevyPro is ideal for business owners, corporate-level executives, and generalist management consultants who engage in a variety of management topics.
What are FlevyPro Streams?
Each FlevyPro Stream represents a subscription to a specific functional topic (e.g. CCD). Whereas traditional FlevyPro provides access to all subject matter, this offering is focused on 1 area of expertise.
More importantly, you receive unlimited downloads from day 1, instead of a limited number of downloads each month (as is the case with the traditional FlevyPro subscription).
FlevyPro Streams are ideal for executives, consultants, and other business professionals who specialize in specific disciplines and desire to achieve Excellence in their fields.
