In the modern Digital Age, advances in technology and communication, combined with the explosive growth in data information, have given rise to a more empowered global customer. Recent economic and political events highlight the need for organizations to understand how consumers view the world and the most important attributes for their purchasing decisions.

Thus, increasingly more organizations are seeking to invest and focus on Customer-centric Design. A clear understanding of customer needs and behaviors across the organization will help drive profitable growth strategies and provide the confidence to invest in opportunities at a time when staying within budget can be extremely difficult.

Our Customer-centric Design (CCD) Stream provides you access to established best practices to help you stay ahead of the curve and meet your business objectives.

Specific topics covered include Customer Experience, Human-centered Design, Customer-centric Culture, Customer Journey Mapping, the Customer Department, among others.

BENEFITS

Gain the knowledge to become an expert in CCD. Our frameworks are based on the thought leadership of global consulting firms, academics, and recognized subject matter experts.

Get to implementation quickly. Utilize approaches that directly link concepts to execution—used by Fortune 100 organizations.

Adapt our materials in your own presentations. All frameworks follow a consistent look and feel, based on the professional Headline-Body-Bumper design standard developed by McKinsey and adopted by tier-1 consulting firms. All frameworks also are immediately downloadable and editable in PowerPoint.

Customer-centric Design (CCD)
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WHAT'S INCLUDED:

There are 26 best practice frameworks included with over 600+ total slides (including cover, transition slides).
All frameworks are provided in editable PowerPoint format.
All frameworks are immediately downloadable after purchase.
Access period of 1 year with automatic renewal. You can cancel at anytime and all frameworks will remain accessible until end of annual billing period.
License is for 1 user. The user may modify the documents and distribute modified documents. The user may not distribute the frameworks in their original forms to others. For additional users, please purchase additional licenses.
Your annual rate of $249 is locked in for the lifetime of your subscription, regardless of how large this collection of frameworks grows.

BEST PRACTICE FRAMEWORKS INCLUDED

There are 26 best practice frameworks included. These are also available to be purchased individually from the Flevy Marketplace or to subscribers of FlevyPro. Hover mouse over the framework name for more details.

10 Principles of Customer Strategy (22-slide PowerPoint)	Breakthrough Customer Experience (CX) (22-slide PowerPoint)	Consumer Decision Journey (10-slide PowerPoint)	CRM and the Customer Experience (25-slide PowerPoint)	Customer Decision Journey and Social Media Strategy (16-slide PowerPoint)
Customer Experience (21-slide PowerPoint)	Customer Experience Primer (23-slide PowerPoint)	Customer Experience Transformation: Customer Care (22-slide PowerPoint)	Customer Experience: Connected Customer Strategy (27-slide PowerPoint)	Customer-centric Culture (23-slide PowerPoint)
Customer-centric Culture of Innovation (25-slide PowerPoint)	Customer-centric Organization: Core Capabilities (Part I) (24-slide PowerPoint)	Customer-centric Organization: Core Capabilities (Part II) (27-slide PowerPoint)	Customer-centric Organization: Core Capabilities (Part III) (24-slide PowerPoint)	Customer-centric Organization: The Customer Department (23-slide PowerPoint)
View Remaining 11 Frameworks

PURCHASE THE CUSTOMER-CENTRIC DESIGN (CCD) STREAM

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Customer-centric Design (CCD)
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Pricing: Single user license at $249/year

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COMMON QUESTIONS

What documents are included in my subscription?

At this time, only the 26 documents listed above are included in this FlevyPro Stream subscription. Throughout the year, we will continue to develop and add more CCD frameworks to your subscription.

Can I modify the content and re-brand presentation?

Yes. You are free to modify and customize these presentations to meet your needs. This even includes replacing the FlevyPro logo with that of your own organization.

Can I can cancel at anytime?

Yes. You can cancel your subscription at anytime. After cancellation, your FlevyPro Stream subscription to Customer-centric Design (CCD) will remain active until the end of the current annual billing period.

If I cancel, can I still use these frameworks?

No, your license only allows you usage of these frameworks during your subscription period. To continue using the materials year-after-year, you will need to main an active FlevyPro Stream subscription.

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Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

CCD DOCUMENTS FROM THE FLEVY MARKETPLACE

The Flevy Marketplace contains thousands of best practice documents (business frameworks, presentation templates, financial models, and other tools) developed by independent authors. Most authors are seasoned executives and management consultants with 20+ years of experience. Learn more about Flevy here.

To the right, we showcase our top documents on Customer-centric Design (CCD).

Documents on the Flevy Marketplace are organized into business toolkits. Here are the toolkits relevant to CCD:

	Digital Transformation Strategy Listed under: Information Technology Strategy, Marketing, & Sales View more from: LearnPPT Top Flevy Author [?] 118-slide PowerPoint deck. Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business enabler to a business driver. Transformation is driven by 6 Technology Trends: - Social Media - [read more]	$89.00 Add to Cart View Details
	Customer Experience Strategy - Template and Guide Listed under: Operations Strategy, Marketing, & Sales View more from: CustCore Consulting 56-slide PowerPoint deck. Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver [read more]	$65.00 Add to Cart View Details
	Guide to Delivering Best-in-Class Customer Care Listed under: Operations Strategy, Marketing, & Sales View more from: P-Square Partners Top Flevy Author [?] 78-slide PowerPoint deck. This document is a collection of best practices in delivering world-class customer care. The document is organized across the four performance dimensions: cost, revenue, customer satisfaction infrastructure, and frontline performance. It [read more]	$69.00 Add to Cart View Details
	Customer Service Essentials Listed under: Organization, Change, & HR Strategy, Marketing, & Sales View more from: Operational Excellence Consulting Top Flevy Author [?] 102-slide PowerPoint deck. Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction - that is, the [read more]	$59.00 Add to Cart View Details
	Design Thinking Listed under: Operations Strategy, Marketing, & Sales View more from: Operational Excellence Consulting Top Flevy Author [?] 241-slide PowerPoint deck. Design Thinking is a process for creative problem solving. It allows everyone from all industries to use creative tools to address a vast range of challenges. The process is action-oriented, embraces simple mindset shifts and tackles [read more]	$79.00 Add to Cart View Details

Part of the largest collection of Customer-centric Design (CCD) frameworks, Customer-centric Design (CCD) methodologies, Customer-centric Design (CCD) models, Customer-centric Design (CCD) templates, Customer-centric Design (CCD) techniques, Customer-centric Design (CCD) presentations, Customer-centric Design (CCD) guides, Customer-centric Design (CCD) PPT, Customer-centric Design (CCD) PowerPoints, Customer-centric Design (CCD) slidebooks, and Customer-centric Design (CCD) playbooks. Understand the steps to the Customer-centric Design (CCD) process and core Customer-centric Design (CCD) principles. Learn tne Customer-centric Design (CCD) methodology, Customer-centric Design (CCD) training, Customer-centric Design (CCD) course used by Fortune 100 organizations. Achieve Customer-centric Design (CCD) Excellence with a Customer-centric Design (CCD) plan. Based on Customer-centric Design (CCD) HBR and McKinsey, Bain, BCG, A.T. Kearney, PwC, Deloitte, Accenture, Capgemini, LEK, E&Y, Booz Allen, & boutique consulting best practices and thought leadership.

INTERESTED IN A DIFFERENT STREAM?

Each FlevyPro Stream gives you unlimited access to a specific management topic. See all our available FlevyPro Streams below. We are releasing new FlevyPro Streams each month.

What is FlevyPro?

FlevyPro is our subscription service to best practice frameworks and tools. As a FlevyPro subscriber, you receive limited monthly downloads from the complete FlevyPro Library.

FlevyPro is ideal for business owners, corporate-level executives, and generalist management consultants who engage in a variety of management topics.

What are FlevyPro Streams?

Each FlevyPro Stream represents a subscription to a specific functional topic (e.g. CCD). Whereas traditional FlevyPro provides access to all subject matter, this offering is focused on 1 area of expertise.

More importantly, you receive unlimited downloads from day 1, instead of a limited number of downloads each month (as is the case with the traditional FlevyPro subscription).

FlevyPro Streams are ideal for executives, consultants, and other business professionals who specialize in specific disciplines and desire to achieve Excellence in their fields.

55 frameworks included	Digital Transformation Stream Total best practice frameworks included: 55 Retail value on the Flevy Marketplace: $1100	$399 /year View Details
41 frameworks included	Strategy Development Stream Total best practice frameworks included: 41 Retail value on the Flevy Marketplace: $820	$399 /year View Details
26 frameworks included	Post-merger Integration (PMI) Stream Total best practice frameworks included: 26 Retail value on the Flevy Marketplace: $520	$299 /year View Details
24 frameworks included	Performance Management Stream Total best practice frameworks included: 24 Retail value on the Flevy Marketplace: $480	$249 /year View Details
22 frameworks included	Business Transformation Stream Total best practice frameworks included: 22 Retail value on the Flevy Marketplace: $440	$249 /year View Details
25 frameworks included	Organizational Culture (OC) Stream Total best practice frameworks included: 25 Retail value on the Flevy Marketplace: $500	$299 /year View Details
28 frameworks included	Organizational Design (OD) Stream Total best practice frameworks included: 28 Retail value on the Flevy Marketplace: $560	$249 /year View Details
27 frameworks included	Change Management Stream Total best practice frameworks included: 27 Retail value on the Flevy Marketplace: $540	$399 /year View Details
22 frameworks included	Innovation Management Stream Total best practice frameworks included: 22 Retail value on the Flevy Marketplace: $440	$299 /year View Details
40 frameworks included	Organizational Leadership (OL) Stream Total best practice frameworks included: 40 Retail value on the Flevy Marketplace: $800	$349 /year View Details
14 frameworks included	Value Creation Stream Total best practice frameworks included: 14 Retail value on the Flevy Marketplace: $280	$199 /year View Details

INTERESTED IN A DIFFERENT MANAGEMENT TOPIC?

Peruse our collection of 350+ Business Toolkits, each comprised of best practices frameworks and tools available on the Flevy Marketplace.

Keyphrase:
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Filetype:	PowerPoint Excel Word PDF
Library:	Marketplace FlevyPro [?]

Customer-centricity Primer (33-slide PowerPoint)	Design-driven Culture (24-slide PowerPoint)	Human-centered Design (HCD) (18-slide PowerPoint)	Mobile Customer Journey and Experience Design (26-slide PowerPoint)	Omni-channel Customer Journey Design (22-slide PowerPoint)
Omnichannel Marketing (19-slide PowerPoint)	Organizational Silos Primer (25-slide PowerPoint)	Service Design and Delivery (19-slide PowerPoint)	Six Building Blocks of a Customer-Centric Organization (32-slide PowerPoint)	Six Building Blocks of Digital Transformation (35-slide PowerPoint)
Value Creation: Impact of Customer Experience (CX) (22-slide PowerPoint)

PowerPoint Toolkit Our free PowerPoint Toolkit contains over 50+ slides worth of diagrams, shapes, charts, tables, and icons for you to use in your business presentations. A real time saver for cranking business decks.		Strategy Development Discussion Deck This is a discussion deck template for a corporate strategy development session. In this discussion, we go through a 2-prong approach to growth and evaluate the merits of various growth drivers.
PowerPoint Plugin (Flevy Tools) Flevy Tools provides a set of automated tools for creating 10 common business diagrams, including Waterfall Charts, Gantt Charts, Chevron Diagrams, Pyramids, Harvey Balls, and more.		Strategy Development & Execution Primer Strategy without execution is merely theory. This 54-slide presentation introduces 12 powerful business frameworks spanning both Strategy Development and Strategy Execution.

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