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Achieve Excellence in
Customer-centric Design (CCD).
Become your organization's resident expert on Customer-centric Design (CCD).
Gain access to our 26 best practice frameworks on Customer-centric Design (CCD). This is a curated collection on CCD, which we will be adding to throughout your subscription period.
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In the modern Digital Age, advances in technology and communication, combined with the explosive growth in data information, have given rise to a more empowered global customer. Recent economic and political events highlight the need for organizations to understand how consumers view the world and the most important attributes for their purchasing decisions.
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Customer-centric Design (CCD)
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$520.00
(52% discount)
$249
ALL FEES INCLUDED
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WHAT'S INCLUDED:
There are 26 best practice frameworks included. These are also available to be purchased individually from the Flevy Marketplace or to subscribers of FlevyPro. Hover mouse over the framework name for more details.
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10 Principles of Customer Strategy
(22-slide PowerPoint) |
Breakthrough Customer Experience (CX)
(22-slide PowerPoint) |
Consumer Decision Journey
(10-slide PowerPoint) |
CRM and the Customer Experience
(25-slide PowerPoint) |
Customer Decision Journey and Social Media Strategy
(16-slide PowerPoint) |
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Customer Experience
(21-slide PowerPoint) |
Customer Experience Primer
(23-slide PowerPoint) |
Customer Experience Transformation: Customer Care
(22-slide PowerPoint) |
Customer Experience: Connected Customer Strategy
(27-slide PowerPoint) |
Customer-centric Culture
(23-slide PowerPoint) |
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Customer-centric Culture of Innovation
(25-slide PowerPoint) |
Customer-centric Organization: Core Capabilities (Part I)
(24-slide PowerPoint) |
Customer-centric Organization: Core Capabilities (Part II)
(27-slide PowerPoint) |
Customer-centric Organization: Core Capabilities (Part III)
(24-slide PowerPoint) |
Customer-centric Organization: The Customer Department
(23-slide PowerPoint) |
| View Remaining 11 Frameworks | ||||
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What documents are included in my subscription?
At this time, only the documents listed above are included in this FlevyPro Stream subscription. Throughout the year, we will continue to develop and add more CCD frameworks to your subscription. |
Can I modify the content and re-brand presentation?
Yes. You are free to modify and customize these presentations to meet your needs. This even includes replacing the FlevyPro logo with that of your own organization. | |
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Can I can cancel at anytime?
Yes. You can cancel your subscription at anytime. After cancellation, your FlevyPro Stream subscription to Customer-centric Design (CCD) will remain active until the end of the current annual billing period. |
If I cancel, can I still use these frameworks?
No, your license only allows you usage of these frameworks during your subscription period. To continue using the materials year-after-year, you will need to main an active FlevyPro Stream subscription. |
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"Your business framework guides help us add structure and clarity to what we're doing and I'm sure improve the output. They also save us a lot of time. Just in opportunity cost of our staff alone, these documents have paid for themselves many times over."
– VP of Marketing at a Multinational Corporation
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"Flevy has been proven to be an invaluable resource for our firm. We have used many of the documents in our client engagements as have found the content to be very thorough and professionally put together. Good to know a resource like this exists."
– Partner at a Management Consulting Firm
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SELECT CUSTOMERS
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Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base. |
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Each FlevyPro Stream gives you unlimited access to a specific management topic. See all our available FlevyPro Streams below. We are releasing new FlevyPro Streams each month.
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What is FlevyPro?
FlevyPro is our subscription service to best practice frameworks and tools. As a FlevyPro subscriber, you receive limited monthly downloads from the complete FlevyPro Library.
FlevyPro is ideal for business owners, corporate-level executives, and generalist management consultants who engage in a variety of management topics.
Each FlevyPro Stream represents a subscription to a specific functional topic (e.g. CCD). Whereas traditional FlevyPro provides access to all subject matter, this offering is focused on 1 area of expertise.
More importantly, you receive unlimited downloads from day 1, instead of a limited number of downloads each month (as is the case with the traditional FlevyPro subscription).
FlevyPro Streams are ideal for executives, consultants, and other business professionals who specialize in specific disciplines and desire to achieve Excellence in their fields.
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Peruse our collection of 350+ Business Toolkits, each comprised of best practices frameworks and tools available on the Flevy Marketplace.
PowerPoint Toolkit 
Our free PowerPoint Toolkit contains over 50+ slides worth of diagrams, shapes, charts, tables, and icons for you to use in your business presentations. A real time saver for cranking business decks.
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Strategy Development Discussion Deck
This is a discussion deck template for a corporate strategy development session. In this discussion, we go through a 2-prong approach to growth and evaluate the merits of various growth drivers.
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PowerPoint Plugin (Flevy Tools)
Flevy Tools provides a set of automated tools for creating 10 common business diagrams, including Waterfall Charts, Gantt Charts, Chevron Diagrams, Pyramids, Harvey Balls, and more.
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Strategy Development & Execution Primer
Strategy without execution is merely theory. This 54-slide presentation introduces 12 powerful business frameworks spanning both Strategy Development and Strategy Execution.
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We've assembled 40 Lean Six Sigma guides: Lean Management, Six Sigma, Strategy Planning, Process, and Change Management.
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Waste Too Much Time on PowerPoint?
Get our FREE PowerPoint Plugin (Flevy Tools) for creating common business diagrams, from Gantt Charts to Harvey Balls.
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Do You Run a Consulting Firm?
Learn how to level the playing field with global consulting firms, like McKinsey, BCG, Bain, E&Y, and Accenture.
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Need Help with PowerPoint or Excel?
Have our highly trained staff create the exact documents you need. We offer PowerPoint and Excel document creation services.
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