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Achieve Excellence in
Customer-Centric Design.

Become the expert in your organization or industry
on Customer-Centric Design (CCD).

Gain access to 40 Customer-Centric Design (CCD) frameworks, used by the Fortune 100. This is the most comprehensive offering of best practice methodologies on CCD available anywhere.

In the modern Digital Age, advances in technology and communication, combined with the explosive growth in data information, have given rise to a more empowered global customer. Recent economic and political events highlight the need for organizations to understand how consumers view the world and the most important attributes for their purchasing decisions.

Thus, increasingly more organizations are seeking to invest and focus on Customer-centric Design. A clear understanding of customer needs and behaviors across the organization will help drive profitable growth strategies and provide the confidence to invest in opportunities at a time when staying within budget can be extremely difficult.

Our Customer-Centric Design (CCD) Stream provides you access to established best practices to help you stay ahead of the curve and meet your business objectives. This allows you to follow the same methodologies used by Fortune 100 companies and global consulting firms with their clients.

Specific topics covered include Customer Experience, Human-centered Design, Customer-centric Culture, Customer Journey Mapping, the Customer Department, among others.


BENEFITS

  1. Gain the knowledge to become an expert in CCD. Our frameworks are based on the thought leadership of global consulting firms, academics, and recognized subject matter experts.
  1. Get to implementation quickly. Utilize approaches that directly link concepts to execution—used by Fortune 100 organizations.
  1. Adapt our materials in your own presentations. All frameworks follow a consistent look and feel, based on the professional Headline-Body-Bumper design standard developed by McKinsey and adopted by tier-1 consulting firms. All frameworks also are immediately downloadable and editable in PowerPoint.
 

Customer-Centric Design (CCD)
Stream

A bundle of 40 presentations with over 990+ slides

$1,000.00 (60% discount)
$399 /year
Immediate download upon purchase. Cancel any time.


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WHAT'S INCLUDED:

  • There are 40 best practice frameworks included with over 990+ total slides (including cover, transition slides).
  • All frameworks are provided in editable PowerPoint format.
  • All frameworks are immediately downloadable after purchase.
  • Access period of 1 year with automatic renewal. You can cancel at any time and all frameworks will remain accessible until end of annual billing period.
  • Access all FlevyPro offers: 5% to 33% off all Flevy Marketplace documents and additional partner discounts.
  • Receive unlimited access to our KPI Library, a database of 15,000+ KPIs.
  • Download unlimited icons from our collection of 2,000+ presentation icons.
  • License is for 1 user. The user may modify the documents and distribute modified documents. The user may not distribute the frameworks in their original forms to others. For additional users, please purchase additional licenses.
  • Your annual rate of $399 is locked in for the lifetime of your subscription, regardless of how large this collection of frameworks grows.
Customer-Centric Design (CCD) Stream
$399   /year


BEST PRACTICE FRAMEWORKS INCLUDED

There are 40 best practice frameworks included. These are also available to be purchased individually from the Flevy Marketplace or to subscribers of FlevyPro. Click on the framework for full details (opens in new window).

Customer-centric Culture

(23-slide PowerPoint)

10 Principles of Customer Strategy

(22-slide PowerPoint)

Customer Experience

(21-slide PowerPoint)

CRM and the Customer Experience

(25-slide PowerPoint)

Service Blueprint

(32-slide PowerPoint)

Omni-channel Customer Journey Design

(22-slide PowerPoint)

Human-centered Design (HCD)

(18-slide PowerPoint)

Customer-centric Segmentation

(24-slide PowerPoint)

15 Elements of Digital Capabilities

(30-slide PowerPoint)

Voice of the Customer (VOC)

(30-slide PowerPoint)

Experience Economy

(34-slide PowerPoint)

Customer-centricity Primer

(33-slide PowerPoint)

Customer Experience (CX) Pyramid

(23-slide PowerPoint)

View Remaining 20 Frameworks
COMMON QUESTIONS

What documents are included in my subscription?

At this time, only the 40 documents listed above are included in this FlevyPro Stream subscription. Throughout the year, we will continue to develop and add more CCD frameworks to your subscription.

 

Can I modify the content and re-brand presentation?

Yes. You are free to modify and customize these presentations to meet your needs. This even includes replacing the FlevyPro logo with that of your own organization.

Can I can cancel at any time?

Yes. You can cancel your subscription at any time. After cancellation, your FlevyPro Stream subscription to Customer-Centric Design (CCD) will remain active until the end of the current annual billing period.

 

If I cancel, can I still use these frameworks?

No, your license only allows you usage of these frameworks during your subscription period. To continue using the materials year-after-year, you will need to main an active FlevyPro Stream subscription.




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View Additional CCD Materials from the Flevy Marketplace

The Flevy Marketplace contains thousands of best practice documents (business frameworks, presentation templates, financial models, and other tools) developed by independent authors. Most authors are seasoned executives and management consultants with 20+ years of experience. Learn more about Flevy here.

Check out our top documents on Customer-Centric Design (CCD).

Documents on the Flevy Marketplace are organized into business toolkits. Here are the toolkits relevant to CCD:

  


Interested in a Different STREAM?

Each FlevyPro Stream gives you unlimited access to a specific management topic. See additional Streams below. View all available Streams here.

What is FlevyPro?

FlevyPro is our subscription service to best practice frameworks and tools. As a FlevyPro subscriber, you receive limited monthly downloads from the complete FlevyPro Library.

FlevyPro is ideal for business owners, corporate-level executives, and generalist management consultants who engage in a variety of management topics.


What are FlevyPro Streams?

Each FlevyPro Stream represents a subscription to a specific functional topic (e.g. CCD). Whereas traditional FlevyPro provides access to all subject matter, this offering is focused on 1 area of expertise.

More importantly, you receive unlimited downloads from day 1, instead of a limited number of downloads each month (as is the case with the traditional FlevyPro subscription).

FlevyPro Streams are ideal for executives, consultants, and other business professionals who specialize in specific disciplines and desire to achieve Excellence in their fields.
  

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INTERESTED IN A DIFFERENT MANAGEMENT TOPIC?

Peruse our collection of 500+ management toolkits, each comprised of best practices frameworks and tools available on the Flevy Marketplace.

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