Interested in Digital Leadership? Download our FREE whitepaper on how Digital Leaders adapt to COVID-19. This is an exclusive promotion being run on LinkedIn.



Achieve Excellence in
Customer-centric Design (CCD).
Become your organization's subject matter expert on
Customer-centric Design (CCD).
Gain access to 28 Customer-centric Design (CCD) frameworks, used by the Fortune 100. This is the most comprehensive offering of best practice methodologies on CCD available anywhere.


In the modern Digital Age, advances in technology and communication, combined with the explosive growth in data information, have given rise to a more empowered global customer. Recent economic and political events highlight the need for organizations to understand how consumers view the world and the most important attributes for their purchasing decisions.

Thus, increasingly more organizations are seeking to invest and focus on Customer-centric Design. A clear understanding of customer needs and behaviors across the organization will help drive profitable growth strategies and provide the confidence to invest in opportunities at a time when staying within budget can be extremely difficult.

Our Customer-centric Design (CCD) Stream provides you access to established best practices to help you stay ahead of the curve and meet your business objectives. This allows you to follow the same methodologies used by Fortune 100 companies and global consulting firms with their clients.

Specific topics covered include Customer Experience, Human-centered Design, Customer-centric Culture, Customer Journey Mapping, the Customer Department, among others.


BENEFITS

  1. Gain the knowledge to become an expert in CCD. Our frameworks are based on the thought leadership of global consulting firms, academics, and recognized subject matter experts.
  1. Get to implementation quickly. Utilize approaches that directly link concepts to execution—used by Fortune 100 organizations.
  1. Adapt our materials in your own presentations. All frameworks follow a consistent look and feel, based on the professional Headline-Body-Bumper design standard developed by McKinsey and adopted by tier-1 consulting firms. All frameworks also are immediately downloadable and editable in PowerPoint.
 

Customer-centric Design (CCD)
Stream

$560.00 (56% discount)
$249

ALL FEES INCLUDED
Purchase
  

WHAT'S INCLUDED:

  • There are 28 best practice frameworks included with over 650+ total slides (including cover, transition slides).
  • All frameworks are provided in editable PowerPoint format.
  • All frameworks are immediately downloadable after purchase.
  • Access period of 1 year with automatic renewal. You can cancel at anytime and all frameworks will remain accessible until end of annual billing period.
  • License is for 1 user. The user may modify the documents and distribute modified documents. The user may not distribute the frameworks in their original forms to others. For additional users, please purchase additional licenses.
  • Your annual rate of $249 is locked in for the lifetime of your subscription, regardless of how large this collection of frameworks grows.


BEST PRACTICE FRAMEWORKS INCLUDED

There are 28 best practice frameworks included. These are also available to be purchased individually from the Flevy Marketplace or to subscribers of FlevyPro. Hover mouse over the framework name for more details or click on it for full product details. These frameworks below are listed alphabetically.

10 Principles of Customer Strategy

(22-slide PowerPoint)

Consumer Decision Journey

(10-slide PowerPoint)

CRM and the Customer Experience

(25-slide PowerPoint)

Customer Experience

(21-slide PowerPoint)

Customer Experience Primer

(23-slide PowerPoint)

Customer-centric Culture

(23-slide PowerPoint)

View Remaining 13 Frameworks

PURCHASE THE CUSTOMER-CENTRIC DESIGN (CCD) STREAM




PAYMENT INFO

Card Number
CVC
Expiration /
 
 

PRODUCT INFO

Customer-centric Design (CCD) Stream
Pricing: Single user license at $249/year
If you encounter any issues in the subscription process, please contact us at flevypro@flevy.com.

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, UnionPay* cards. For your security, we do NOT store any credit card information.

We use the same payment processing company (Stripe) as Foursquare, MoMA, Fast Company, and thousands of other reputable and secure businesses.

We utilize 128-bit SSL encryption to protect data during online transactions and ensure credit card data cannot be intercepted.

COMMON QUESTIONS

What documents are included in my subscription?

At this time, only the 28 documents listed above are included in this FlevyPro Stream subscription. Throughout the year, we will continue to develop and add more CCD frameworks to your subscription.

 

Can I modify the content and re-brand presentation?

Yes. You are free to modify and customize these presentations to meet your needs. This even includes replacing the FlevyPro logo with that of your own organization.

Can I can cancel at anytime?

Yes. You can cancel your subscription at anytime. After cancellation, your FlevyPro Stream subscription to Customer-centric Design (CCD) will remain active until the end of the current annual billing period.

 

If I cancel, can I still use these frameworks?

No, your license only allows you usage of these frameworks during your subscription period. To continue using the materials year-after-year, you will need to main an active FlevyPro Stream subscription.




CUSTOMER TESTIMONIALS




SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.



Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.



CCD DOCUMENTS FROM THE FLEVY MARKETPLACE


The Flevy Marketplace contains thousands of best practice documents (business frameworks, presentation templates, financial models, and other tools) developed by independent authors. Most authors are seasoned executives and management consultants with 20+ years of experience. Learn more about Flevy here.

To the right, we showcase our top documents on Customer-centric Design (CCD).

Documents on the Flevy Marketplace are organized into business toolkits. Here are the toolkits relevant to CCD:

  
Digital Transformation Strategy
Listed under:  Information Technology  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
118-slide PowerPoint deck. Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business enabler to a business driver. Transformation is driven by 6 Technology Trends: - Social Media - [read more]
$89.00

Add to Cart View Details

Customer Journey Mapping (CJM)
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting   Top Flevy Author [?]
127-slide PowerPoint deck. Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to experience a product or service. It identifies key interactions that the customer has with the organization - [read more]
$69.00

Add to Cart View Details

Design Thinking
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting   Top Flevy Author [?]
249-slide PowerPoint deck. Design Thinking is a process for creative problem solving. It allows everyone from all industries to use creative tools to address a vast range of challenges. The process is action-oriented, embraces simple mindset shifts and tackles [read more]
$79.00

Add to Cart View Details

Customer Experience Strategy - Template and Guide
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: CustCore Consulting   Top Flevy Author [?]
56-slide PowerPoint deck. Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver [read more]
$65.00

Add to Cart View Details

Customer Journey Mapping - Guide & Templates
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: CustCore Consulting   Top Flevy Author [?]
67-slide PowerPoint deck and supporting PowerPoint deck. This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of the experience that customer's have with your organisation, product or service. The step-by-step [read more]
$59.00

Add to Cart View Details



INTERESTED IN A DIFFERENT STREAM?

Each FlevyPro Stream gives you unlimited access to a specific management topic. See all our available FlevyPro Streams below. We are releasing new FlevyPro Streams each month.


What is FlevyPro?

FlevyPro is our subscription service to best practice frameworks and tools. As a FlevyPro subscriber, you receive limited monthly downloads from the complete FlevyPro Library.

FlevyPro is ideal for business owners, corporate-level executives, and generalist management consultants who engage in a variety of management topics.


What are FlevyPro Streams?

Each FlevyPro Stream represents a subscription to a specific functional topic (e.g. CCD). Whereas traditional FlevyPro provides access to all subject matter, this offering is focused on 1 area of expertise.

More importantly, you receive unlimited downloads from day 1, instead of a limited number of downloads each month (as is the case with the traditional FlevyPro subscription).

FlevyPro Streams are ideal for executives, consultants, and other business professionals who specialize in specific disciplines and desire to achieve Excellence in their fields.
  

58 frameworks included
Digital Transformation Stream
Total best practice frameworks included: 58
Retail value on the Flevy Marketplace: $1160

$499 /year

View Details

44 frameworks included
Strategy Development Stream
Total best practice frameworks included: 44
Retail value on the Flevy Marketplace: $880

$399 /year

View Details

30 frameworks included
Post-merger Integration (PMI) Stream
Total best practice frameworks included: 30
Retail value on the Flevy Marketplace: $600

$349 /year

View Details

35 frameworks included
Organizational Design (OD) Stream
Total best practice frameworks included: 35
Retail value on the Flevy Marketplace: $700

$349 /year

View Details

25 frameworks included
Performance Management Stream
Total best practice frameworks included: 25
Retail value on the Flevy Marketplace: $500

$249 /year

View Details

25 frameworks included
Organizational Culture (OC) Stream
Total best practice frameworks included: 25
Retail value on the Flevy Marketplace: $500

$299 /year

View Details

22 frameworks included
Business Transformation Stream
Total best practice frameworks included: 22
Retail value on the Flevy Marketplace: $440

$249 /year

View Details

31 frameworks included
Process Improvement Stream
Total best practice frameworks included: 31
Retail value on the Flevy Marketplace: $620

$399 /year

View Details

27 frameworks included
Change Management Stream
Total best practice frameworks included: 27
Retail value on the Flevy Marketplace: $540

$399 /year

View Details

25 frameworks included
Innovation Management Stream
Total best practice frameworks included: 25
Retail value on the Flevy Marketplace: $500

$299 /year

View Details

41 frameworks included
Organizational Leadership (OL) Stream
Total best practice frameworks included: 41
Retail value on the Flevy Marketplace: $820

$349 /year

View Details

32 frameworks included
Supply Chain Management (SCM) Stream
Total best practice frameworks included: 32
Retail value on the Flevy Marketplace: $640

$399 /year

View Details

15 frameworks included
Value Creation Stream
Total best practice frameworks included: 15
Retail value on the Flevy Marketplace: $300

$199 /year

View Details



INTERESTED IN A DIFFERENT MANAGEMENT TOPIC?

Peruse our collection of 350+ Business Toolkits, each comprised of best practices frameworks and tools available on the Flevy Marketplace.