Marcus Insights
OH Consulting: Transforming Change Management with OutSystems Expertise


Ask Marcus a Question

Need help finding what you need? Say hello to Marcus.

Based on our proprietary MARC [?] technology, Marcus will search our vast database of management topics and best practice documents to identify the most relevant to your specific, unique business situation. This tool is still in beta. If you have any suggestions or questions, please let us know at support@flevy.com.


Role: FOUNDER CEO REVENUE GROWTH COMMERCIAL
Industry: CONSULTING ADVISORY CHANGE TRANSFORMATION


Situation:

OH Consulting's Role and Expertise The sources primarily consist of WhatsApp conversations between Tom Ciullo and Dan Summers, focusing on their business ventures and collaborations, particularly involving OutSystems, a low-code application development platform. There's no direct mention of "OH Consulting" as a separate entity. However, it's possible OH Consulting is a reference to their own collaborative efforts, implied through several instances: ? OH Consulting Approach: In October 2024, Dan shares a presentation titled "OH Consulting Approach," suggesting they have a standardized methodology for consulting engagements. ? Initials as Abbreviation: In a conversation in June 2023, Dan jokes that OH Consulting Group is actually OCG, which could be a humorous reference to using their initials to represent their joint venture. ? Joint Client Interactions: Throughout the conversations, Tom and Dan collaborate on client pitches, proposals, and project discussions, often presenting a unified front when interacting with clients. OH Consulting's expertise appears to lie in the intersection of business consulting and OutSystems development. Dan brings experience in change management, consultancy solutions, and stakeholder engagement, while Tom has expertise in OutSystems development, technical project delivery, and client relationship management. Their services likely encompass: ? Requirement gathering and business analysis. ? OutSystems application development and implementation. ? Project management and delivery. ? Change management and user adoption. Dan leverages his network and experience to secure leads and manage client relationships, while Tom leads the technical delivery and product development aspects. They aim to offer a comprehensive service, potentially evolving to include end-to-end project management from initial requirement gathering through to user training and adoption. It's worth noting that without explicit confirmation, this understanding of OH Consulting is based on inferences from the provided WhatsApp conversations.


Question to Marcus:


BENEFIT REALISATION ROI AUTOMATION AS IS TO BE PRODUCT SDLC


Based on your specific organizational details captured above, Marcus recommends the following areas for evaluation (in roughly decreasing priority). If you need any further clarification or details on the specific frameworks and concepts described below, please contact us: support@flevy.com.

Change Management

Effective Change Management is crucial for OH Consulting as you navigate transformations for your clients. Implementing a structured approach ensures that both your team and your clients’ organizations can adapt smoothly to new processes and technologies.

Focus on clear communication, stakeholder engagement, and training programs to minimize resistance and enhance adoption rates. By anticipating challenges and proactively addressing them, you can maintain project momentum and deliver successful outcomes. Additionally, integrating change management with your OutSystems development efforts will ensure that technological advancements are supported by the necessary organizational shifts, leading to sustainable growth and improved ROI for your clients.

Recommended Best Practices:

Learn more about Change Management

Digital Transformation

Incorporating Digital Transformation into OH Consulting’s service offerings can significantly enhance your Value Proposition. Leveraging OutSystems’ low-code platform allows you to deliver scalable and flexible solutions that meet the rapidly evolving needs of your clients.

Focus on automating business processes, enhancing Data Analytics capabilities, and improving Customer Experiences through digital tools. By driving digital innovation, you help clients achieve operational efficiencies, reduce costs, and open new revenue streams. Additionally, positioning your consultancy as a leader in digital transformation will differentiate OH Consulting in a competitive market, attracting clients seeking comprehensive and forward-thinking solutions.

Recommended Best Practices:

Learn more about Digital Transformation Customer Experience Value Proposition Data Analytics

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Automation

Embracing automation within your consulting services can drive substantial ROI for both OH Consulting and your clients. By automating repetitive tasks and streamlining workflows through OutSystems, you can increase efficiency, reduce errors, and free up resources for higher-value activities.

Implement Robotic Process Automation (RPA) and intelligent automation to enhance service delivery and accelerate project timelines. Highlight the benefits of automation in your client engagements, such as cost savings, scalability, and improved accuracy, to demonstrate tangible value. Additionally, developing automation expertise positions OH Consulting as a trusted advisor in optimizing business operations, fostering long-term client relationships and driving Revenue Growth.

Recommended Best Practices:

Learn more about Robotic Process Automation Revenue Growth Automation

Agile

Methodologies such as Agile are essential for OH Consulting to manage complex projects efficiently. Implementing Agile practices enables your team to respond quickly to client needs, iterate on solutions, and deliver incremental value.

Emphasize collaboration, flexibility, and Continuous Improvement to ensure that your consulting engagements remain adaptive and aligned with client objectives. Training your consultants in Agile frameworks will enhance their ability to manage OutSystems development projects, ensuring timely delivery and high-quality outcomes. Agile also facilitates better Risk Management and stakeholder engagement, leading to increased client satisfaction and repeat business.

Recommended Best Practices:

Learn more about Risk Management Continuous Improvement Agile

Business Transformation

Positioning OH Consulting as a leader in Business Transformation allows you to address the comprehensive needs of your clients. Combine your expertise in change management, digital transformation, and OutSystems development to offer end-to-end solutions that drive significant organizational improvements.

Focus on aligning transformation initiatives with clients’ strategic goals, ensuring that each project delivers measurable benefits and enhances overall business performance. By providing a holistic approach to transformation, you can help clients navigate complex changes, achieve sustainable growth, and realize higher ROI, thereby strengthening your reputation and expanding your market presence.

Recommended Best Practices:

Learn more about Business Transformation Positioning

Return on Investment

Emphasizing ROI in your consulting engagements is vital for demonstrating the value of OH Consulting’s services. Develop robust frameworks for measuring the financial and operational benefits of your projects, ensuring that clients can clearly see the impact of their investments.

Utilize ROI calculators and benefit realization methodologies to quantify the gains from OutSystems implementations and other consulting services. Communicate these metrics effectively during client pitches and project reviews to build trust and justify project expenditures. By consistently delivering high-ROI solutions, you enhance client satisfaction, foster long-term partnerships, and drive revenue growth for OH Consulting.

Recommended Best Practices:

Learn more about Return on Investment

Stakeholder Management

Effective Stakeholder Management is key to the success of OH Consulting’s projects. Identify and engage key stakeholders early in the consulting engagement to understand their needs, expectations, and potential concerns.

Develop tailored communication strategies to keep stakeholders informed and involved throughout the project lifecycle. By fostering strong relationships and ensuring alignment between stakeholders and project goals, you can mitigate risks, enhance collaboration, and ensure smoother project execution. This proactive approach to stakeholder management not only improves project outcomes but also strengthens your reputation as a reliable and client-focused consultancy.

Recommended Best Practices:

Learn more about Stakeholder Management

Requirements Gathering

Thorough Requirements Gathering is foundational to delivering successful consulting projects at OH Consulting. Utilize structured methodologies to capture and document client needs, ensuring that OutSystems solutions are precisely aligned with business objectives.

Engage with stakeholders through Workshops, interviews, and surveys to gain a comprehensive understanding of current processes and desired outcomes. Clear and detailed requirements facilitate effective project planning, reduce scope creep, and enhance the quality of deliverables. Investing time and resources in this phase ensures that your solutions are fit-for-Purpose, driving higher client satisfaction and maximizing the value delivered through your consulting engagements.

Recommended Best Practices:

Learn more about Requirements Gathering Purpose Workshops

Process Improvement

Focusing on Process Improvement enables OH Consulting to deliver tangible benefits to your clients. Analyze existing workflows to identify inefficiencies, bottlenecks, and opportunities for optimization.

Implement Best Practices and leverage OutSystems' capabilities to redesign and enhance business processes, driving greater efficiency and effectiveness. By continuously refining processes, you help clients achieve Operational Excellence, reduce costs, and improve service delivery. Demonstrating your ability to enhance processes reinforces your role as a strategic advisor, fostering deeper client relationships and encouraging repeat business as clients seek ongoing improvements and support.

Recommended Best Practices:

Learn more about Operational Excellence Process Improvement Best Practices

Business Case Development

Developing strong Business Cases is essential for securing client buy-in and justifying consulting projects. Articulate the strategic value, financial benefits, and potential risks associated with proposed initiatives, providing clients with a clear rationale for investment.

Incorporate detailed ROI analyses, benefit realization plans, and alignment with organizational goals to create compelling business cases. A well-constructed business case not only facilitates decision-making but also sets the foundation for successful project execution. By mastering Business Case Development, OH Consulting can effectively persuade clients of the value of your services, ensuring project approval and fostering long-term partnerships.

Recommended Best Practices:

Learn more about Business Case Development Business Case



Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials






Additional Marcus Insights