Business Process Reengineering (BPR) is the fundamental rethinking and radical redesign of business processes enabled by information technology to achieve dramatic improvements in business performance.

As a result of the COVID-19 pandemic, organizations are reengineering their business processes to embrace digital technology, improve delivery times and provide a more enhanced customer experience.

BPR may be the answer to organizations who are expecting results over and beyond what continuous improvement techniques can offer. Companies that have successfully reengineered are Ford, Bell Atlantic, Mutual Benefit Insurance and Xerox among others.

By teaching this presentation to management teams, they will have a better understanding of the correct approach to implementing BPR and improve the chances of success.

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NOTE: This training package includes:
1. BPR training presentation (PowerPoint format)
2. BPR poster (PDF format, in color and monochrome, printable in A3 size)
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LEARNING OBJECTIVES:

1. Be equipped with the principles and concepts of business process reengineering
2. Familiarize with the characteristics of reengineered processes
3. Learn a structured approach to reengineer processes for maximum productivity
4. Gain knowledge on the impacts of BPR and guidelines for change management

CONTENTS:

1. Introduction
2. Process Management
3. Overview of BPR
4. Organizing for BPR
5. Process Diagnosis
6. Process Redesign
7. Process Implementation
8. Impact of BPR
9. Guidelines for Change Management
10. Pitfalls to Avoid

Additional concepts covered include Focus on the Customer, Green Fields approach, Mental Models (The Fifth Discipline, Peter Senge), Process Ownership, Process Mapping, Process Benchmarking (Robert Camp), 5W1H & ECRS approaches, use of IT as enabler, Failure Modes & Effects Analysis (FMEA), impacts of changes on the employees and the role of management, reasons why people fear change, and the Change Curve (Elisabeth Kubler-Ross).