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BENEFITS OF DOCUMENT
The three Cs—customers, competition, and change—have created a new world for business, and it is becoming increasingly apparent that organizations designed to operate in one environment cannot be fixed to work well in another. Companies created to thrive on mass production, stability and growth cannot be fixed to succeed in a world where customer, competition and change demand flexibility and quick response.
Moreover, some people think that automation is the answer to business problems. True, computers can speed work up, and in the past decades, business have spent billions of dollars to automate tasks that people once did by hand. Automating does get some jobs done faster. But fundamentally, the same jobs are being done, and that means no fundamental improvements in performance. This is where business process reengineering comes in.
Business Process Reengineering (BPR) is the fundamental rethinking and radical redesign of business processes enabled by information technology to achieve dramatic improvements in business performance. Instead of tinkering with—or simply computerizing—an aspect of work design, the approach is to radically redesign the whole business process. BPR is not about fixing anything. It is about starting again, about reinventing the nature of work and corporate structures from top to bottom.
Michael Hammer and James Campy developed the BPR framework in the 1990s. Not only was the approach well-received by various industries, the methodology is still highly relevant today.
As a result of the pandemic, organizations are reengineering their business processes to embrace digital technology, improve delivery times and provide a more enhanced customer experience. In addition, BPR may be the answer to organizations who are expecting results over and beyond what continuous improvement techniques can offer.
Companies that have successfully reengineered have saved hundreds of millions of dollars a year, achieved unprecedented levels of customer satisfaction, and speed up and make more flexible all aspects of their operations. Examples of companies that have successfully reengineered include Hallmark, Taco Bell, Bell Atlantic, Ford, Mutual Benefit Insurance and Xerox among others.
This BPR PPT training presentation introduces the basic concepts involved in reengineering business processes but also provides a simple framework to pursue the process. By teaching the BPR framework to management teams, they will have a better understanding of the correct approach to implementing BPR and improve the chances of success.
NOTE: This training package includes:
1. BPR PPT training presentation (PowerPoint format)
2. BPR poster (PDF format, in color and monochrome, printable in A3 size)
1. Be equipped with the principles and concepts of business process reengineering
2. Familiarize with the characteristics of reengineered processes
3. Learn a structured approach to reengineer processes for maximum productivity
4. Gain knowledge on the impacts of BPR and guidelines for change management
2. Process Management
3. Overview of BPR
4. Organizing for BPR
5. Process Diagnosis
6. Process Redesign
7. Process Implementation
8. Impact of BPR
9. Guidelines for Change Management
10. Pitfalls to Avoid
Additional concepts covered include Focus on the Customer, Green Fields approach, Mental Models (The Fifth Discipline, Peter Senge), Process Ownership, Process Mapping, Process Benchmarking (Robert Camp), 5W1H & ECRS approaches, use of IT as enabler, Failure Modes & Effects Analysis (FMEA), impacts of changes on the employees and the role of management, reasons why people fear change, and the Change Curve (Elisabeth Kubler-Ross).
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Process Improvement, Process Analysis PowerPoint Slides: Business Process Reengineering (BPR) PowerPoint (PPTX) Presentation, Operational Excellence Consulting
ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING
Operational Excellence Consulting is a leading management training and consulting firm dedicated to helping individuals and organizations improve their effectiveness and productivity in the post-pandemic new normal. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches.
We work with a diverse range of clients, including government bodies, multinational corporations, and small and medium-sized enterprises, across a wide spectrum of industries.
Our firm offers a comprehensive suite of capabilities, including Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.
To ensure the widespread adoption of operational excellence techniques and tools, we pride ourselves on developing high-quality, customizable training materials, presentations, frameworks, and templates to complement your training and business needs.
Operational Excellence Consulting has published 209 additional documents on Flevy.
File Type: PowerPoint (pptx)
File Size: 6.8 MB
Number of Slides: 143 (includes cover, transition, & marketing slides)
Related Topic(s): Process Improvement Process Analysis
This business document is categorized under the function(s): Operations Organization, Change, & HR
It applies to All Industries
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
This product contains a supplemental PDF document.
Terms of usage (for all documents from Operational Excellence Consulting)
Initial upload date (first version): Mar 22, 2015
Most recent version published: Nov 4, 2020
|This 32-page presentation from Operational Excellence Consulting explains the Lean Management philosophy, based on the Toyota Production System (TPS). Learn to eliminate waste. To receive this free download, enter your email address below and click the "Email Me" button.|
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