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This document establishes a Service Level Management (SLM) process according to ITIL best practice and ISO 20000. (Word document including Visio diagram of the process)
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Source: ITIL Service Level Management (SLM) Workflow - Process Guide Word document
ITIL Service Level Management (SLM) Workflow - Process Guide
It applies to All Industries.
File Size: 512 KB
Number of Pages: 66
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Initial upload date (first version): Dec 7, 2017
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