ITIL v3 Business Relationship Management Overview   50-slide PPT PowerPoint presentation (PPTX)
$75.00

ITIL v3 Business Relationship Management Overview (50-slide PPT PowerPoint presentation (PPTX)) Preview Image ITIL v3 Business Relationship Management Overview (50-slide PPT PowerPoint presentation (PPTX)) Preview Image ITIL v3 Business Relationship Management Overview (50-slide PPT PowerPoint presentation (PPTX)) Preview Image ITIL v3 Business Relationship Management Overview (50-slide PPT PowerPoint presentation (PPTX)) Preview Image ITIL v3 Business Relationship Management Overview (50-slide PPT PowerPoint presentation (PPTX)) Preview Image ITIL v3 Business Relationship Management Overview (50-slide PPT PowerPoint presentation (PPTX)) Preview Image Log in to unlock full preview.
Loading preview images...
Arrow   Unlock all 10 preview images:   Login Register

ITIL v3 Business Relationship Management Overview (PowerPoint PPTX)

PowerPoint (PPTX) 50 Slides

$75.00

Add to Cart
  


Immediate download
Fully editable PowerPoint
Free lifetime updates

DESCRIPTION

This product (ITIL v3 Business Relationship Management Overview) is a 50-slide PPT PowerPoint presentation (PPTX), which you can download immediately upon purchase.

This document is a 50-slide PowerPoint presentation that provides an overview of the Business Relationship Management process/role within the ITIL V3 Best Practice Framework.

BRM has become an increasingly important process/role as Service Provider's seek to establish closer and more detailed relationships with their Customers.

Includes many illustrations and is very easy to customise!!!!

The ITIL v3 Business Relationship Management Overview presentation delves into the strategic alignment of BRM within the ITIL framework. It emphasizes the importance of maintaining a robust customer relationship through the creation and upkeep of a comprehensive Customer Portfolio. This portfolio acts as a central repository for all customer-related data, ensuring that service providers have a clear view of their customer base and can verify information efficiently.

This document outlines the objectives of BRM, focusing on anticipating future changes and ensuring that the service provider meets the evolving business needs of the customer. It highlights the necessity of identifying technological advancements and trends that can enhance existing services or create new ones. The presentation also underscores the role of BRM in arbitration during disputes and in learning from customer satisfaction exercises to improve service delivery.

The presentation covers the importance of a well-structured communications plan, detailing the frequency and format of meetings and reports. It also addresses the customer complaints process, ensuring that feedback is systematically managed and used to drive improvements. The value of a service is dissected through the concepts of utility and warranty, providing a clear framework for assessing service quality. The document concludes with a discussion on managing service demand and the key performance indicators for BRM, ensuring that service providers can measure and enhance their performance effectively.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in ITIL PowerPoint Slides: ITIL v3 Business Relationship Management Overview PowerPoint (PPTX) Presentation, Dartview Consulting


$75.00

Add to Cart
  

ABOUT THE AUTHOR

Additional documents from author: 18

Highly motivated, Business Facing IT Professional with significant experience gained within the Construction, Building Services and Facilities Services sectors. [read more]

Ask the Author a Question

Must be logged in

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.
Bundle and save! You can save up to % with bundles!

View bundle(s)




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials




Save with Bundles

This document is available as part of the following discounted bundle(s):

Save %!
Everything ITIL!

This bundle contains 4 total documents. See all the documents to the right.

$125.00


Add Bundle & Save

Save %!
Best Practice (ITIL, Prince2, Risk)

This bundle contains 9 total documents. See all the documents to the right.

$200.00


Add Bundle & Save


Your Recently Viewed Documents

Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


ITIL Service Management ITSM Information Technology Change Management Incident Management Workflow Problem Management Audit Management Lead Generation ISO 27001 Social Media Strategy Project Management SAP IT Governance Business Framework PowerPoint Diagrams Cyber Security ISO 20000

Download our FREE Digital Transformation Templates

Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc.