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  1. Provides a Practice for performing the workforce and talent management practice in any organization.
  2. More than just recruiting, training, and reviewing employees' performances
  3. A holistic approach to contribute to value co-creation and the overall strategy of an organization


This document is a 95-slide PowerPoint presentation that provides an overview of IT Service Management based on the ITIL4 Best Practice Framework.

The purpose of the workforce and talent management practice is to ensure that the organization has the right people, with the appropriate skills and knowledge, in the correct roles to support its business objectives. This practice covers a broad set of activities focused on successfully engaging with the organization's employees and people resources, including: planning, recruitment, onboarding, learning and development, performance measurement, and succession planning.

•  Focused on the effective management of the organizations and the people dimension of service management within organizations.
•  The scope, form, and institutionalization of this practice might vary depending on multiple factors, including the organization's mission and the positioning, business and operating models, architecture, competence model, and others.
•  In a digital business environment, competent and motivated teams are extremely important for the creation and continual improvement of digital products.
•  Formed around the organization's products, these teams are instrumental for the product development and success.
•  A strategic focus on employees has changed an organizations' approaches to the workforce and talent management practice.
•  This practice is recognized as important and necessary, and its effect on an organization's sustainable success is rarely disputed.
•  Stakeholders expect organizations to effectively manage their workforce and talent.

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Source: ITIL 4 Workforce and Talent Management Practice PowerPoint document


ITIL 4 Workforce and Talent Management Practice

Sold by Samir Faraj (this author has 9 documents)


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This business document is categorized under the function(s):

It applies to IT Consulting

File Type: PowerPoint (pptx)

File Size: 3 MB

Number of Slides: 95 (includes cover, transition slides)

Related Topic(s): Human Resources ITIL

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Initial upload date (first version): Oct 9, 2021
Most recent version published: Nov 8, 2021

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