Incident Management Workflow - Process Guide (68-page Word document) Preview Image

Unlock all 35 preview images: Login Register

Incident Management Workflow - Process Guide (Word DOCX)

File Type: 68-page Word document

Secondary File: PDF (PDF)

#2 in Incident Management $45.00

Add to Cart

BUY WITH CONFIDENCE

Immediate digital download upon purchase.

Lifetime document updates included with purchase.

Fully editable & customizable DOCX document.

Supplemental PDF document also included.

Trusted by over 10,000+ organizations.

BENEFITS OF DOCUMENT

Easier implementation of Incident Management process in your Organisation
ISO 20000 and ITSM best practice compliant
Templates and Samples for key concepts included ( Prioritization, Major incident Procedure, Reporting...)

DESCRIPTION

This product (Incident Management Workflow - Process Guide) is a 68-page Word document with a supplemental PDF document, which you can download immediately upon purchase.

This document establishes an Incident Management (IM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process)

This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:

• Incident Life-cycle stages
• Prioritization Matrix
• Categorization
• Incident Closure codes
• Functional and Hierarchic Escalation Matrix
• Major Incident Procedure
• Reporting

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in ITIL, Incident Management, Workflow Word: Incident Management Workflow - Process Guide Word (DOCX) Document, Ivana Nissen

$45.00

Add to Cart

OVERVIEW

File Type: Word

(DOCX)

Secondary File: PDF

(PDF)

File Size: 347.6 KB

Number of Pages: 68

Current version published: Feb 14, 2018

Initial upload (first version): Dec 8, 2017

ABOUT THE AUTHOR

Author: Ivana Nissen

Additional documents from author: 26

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

Ask the Author a Question

Must be logged in

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Bundle and save! You can save up to % with bundles!

View bundle(s)

Trusted by over 10,000+ Client Organizations

Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.

Read Customer Testimonials

"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for

... [read more]

– Jim Schoen, Principal at FRC Group

"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor

... [read more]

– Michael Duff, Managing Director at Change Strategy (UK)

"Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.

The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."

– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.

"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The

... [read more]

– Roderick Cameron, Founding Partner at SGFE Ltd

"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so

... [read more]

– Omar Hernán Montes Parra, CEO at Quantum SFE

"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group

"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500

"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact

... [read more]

– Roberto Pelliccia, Senior Executive in International Hospitality

Save with Bundles

This document is available as part of the following discounted bundle(s):

Save %!
Service Operation - Process Guides (ITSM, IT Service Manage

This bundle contains 3 total documents. See the additional documents to the right.

$120.00

Add Bundle & Save

Incident Management Workflow - Process Guide

68-page Word document and PDF

$45.00

Problem Management Workflow - Process Guide