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BENEFITS OF DOCUMENT
This is a presentation in 65 slides explaining ITIL Service Asset and Configuration Management which aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships.
The activities and process objectives of ITIL Configuration Management are broadly identical in ITIL V3 and V2. Configuration Management according to ITIL V3 introduces the Configuration Management System (CMS) as a logical data model, encompassing several Configuration Management Databases (CMDB).
ITIL requires additional interfaces in Configuration Management, in line with the new structure of Service Transition processes. The process overview of ITIL Configuration Management (.JPG) shows the key information flows (see fig. 1).
ITIL 4 refers to Service Asset and Configuration Management as service management practices, and has renamed the practices to "IT Asset Management" and "Service Configuration Management".
Process Objective: To define and maintain the underlying structure of the CMS (the Configuration Model), so that it is able to hold all information on Configuration Items (CIs). This includes specifying the attributes describing CI types and their sub-components, as well as determining their interrelationships.
Process Objective: To ensure that no Configuration Items are added or modified without the required authorization, and that such modifications are adequately recorded in the CMS.
Note: ITIL Configuration Control is mainly concerned with reviewing modifications to the Configuration Management System (CMS), to make sure the information stored in the CMS is complete and the modification was done by an authorized party. Other processes also support the objectives of Configuration Control: Configuration Identification defines who is authorized to make certain changes to the CMS. In a broader sense, Change Management and Release Management with their defined procedures also help to ensure that no unauthorized changes occur.
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Source: Best Practices in ITIL, Service Management, Configuration Management PowerPoint Slides: ITIL Service Asset and Configuration Management PowerPoint (PPTX) Presentation, Samir Faraj
ABOUT THE AUTHOR: SAMIR FARAJ
Founder of The Innovation Company - Istanbul - Turkey
I am an ITIL4 Expert, TOGAF, COBIT, CLOUD COMUTING PRINCE2, SCRUM MASTER, ISO9001, ISO27001 Certified, with 19 Years of professional hands-on experience in implementing ITIL, provided many assessments and consultations to public and private sectors. [read more]
Technically advanced and object-oriented professional offering extensive experience in varied streamlining IT functions. Excel at spearheading IT projects from inception to successful completion within set deadlines. Skilled in creating, training, and leading cross-functional teams to meet short- and long-term business objectives. Well-versed in collaborating with cross-functional teams to efficiently utilize project resources and manage day-to-day operations. Adept at liaising with cross-functional teams and senior leadership for supporting strategic decisions. Proven track record in training and mentoring team members aimed at providing exceptional IT services in line with company standards. Knowledgeable in Web Design such as WordPress, SEO, Digital Marketing, eCommerce, and Facebook and Instagram marketing. Proficient in leveraging Google AdWords and social media such as Twitter, Facebook, Instagram, and LinkedIn.
Samir Faraj has published 18 additional documents on Flevy.
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