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ITIL Service Asset and Configuration Management (PowerPoint PPTX)

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HIGHLIGHTS

Author: Samir Faraj

Immediate, digital download

File Type: 69-slide PowerPoint presentation (PPTX)

BENEFITS OF DOCUMENT

Learning everything related to Service Asset and Configuration Management
Covering All Concepts, Definitions, methodologies and relationship with other ITIL Components
Objective is to define and maintain the underlying structure of the CMS

DOCUMENT DESCRIPTION

This product (ITIL Service Asset and Configuration Management) is a 69-slide PowerPoint presentation (PPTX), which you can download immediately upon purchase.

This is a presentation in 65 slides explaining ITIL Service Asset and Configuration Management which aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships.

The activities and process objectives of ITIL Configuration Management are broadly identical in ITIL V3 and V2. Configuration Management according to ITIL V3 introduces the Configuration Management System (CMS) as a logical data model, encompassing several Configuration Management Databases (CMDB).

ITIL requires additional interfaces in Configuration Management, in line with the new structure of Service Transition processes. The process overview of ITIL Configuration Management (.JPG) shows the key information flows (see fig. 1).

ITIL 4 refers to Service Asset and Configuration Management as service management practices, and has renamed the practices to "IT Asset Management" and "Service Configuration Management".

Configuration Identification

Process Objective: To define and maintain the underlying structure of the CMS (the Configuration Model), so that it is able to hold all information on Configuration Items (CIs). This includes specifying the attributes describing CI types and their sub-components, as well as determining their interrelationships.

Configuration Control

Process Objective: To ensure that no Configuration Items are added or modified without the required authorization, and that such modifications are adequately recorded in the CMS.
Note: ITIL Configuration Control is mainly concerned with reviewing modifications to the Configuration Management System (CMS), to make sure the information stored in the CMS is complete and the modification was done by an authorized party. Other processes also support the objectives of Configuration Control: Configuration Identification defines who is authorized to make certain changes to the CMS. In a broader sense, Change Management and Release Management with their defined procedures also help to ensure that no unauthorized changes occur.

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in ITIL, Service Management, Configuration Management PowerPoint Slides: ITIL Service Asset and Configuration Management PowerPoint (PPTX) Presentation, Samir Faraj

ABOUT THE AUTHOR: SAMIR FARAJ

Founder of The Innovation Company - Istanbul - Turkey

I am an ITIL4 Expert, TOGAF, COBIT, CLOUD COMUTING PRINCE2, SCRUM MASTER, ISO9001, ISO27001 Certified, with 19 Years of professional hands-on experience in implementing ITIL, provided many assessments and consultations to public and private sectors. [read more]

Samir Faraj has published 14 additional documents on Flevy.

DETAILS

This business document is categorized under the function(s): Information Technology Operations

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 3.4 MB

Number of Slides: 69 (includes cover, transition, & marketing slides)

Related Topic(s): ITIL Service Management Configuration Management

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Dec 13, 2020
Most recent version published: Nov 8, 2021

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