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DESCRIPTION
IT Change Management – Process Guide (ITSM best practice, ISO 20000 compliant)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
Content:
1. INTRODUCTION 5
2. KEY DEFINITIONS & ABBREVIATIONS 6
3. PURPOSE AND OBJECTIVES 10
4. SCOPE 11
5. CHANGE FREEZE 13
6. BENEFITS 14
7. PROCESS REQUIREMENTS 15
8. POLICIES 21
9. TRIGGERS, INPUTS, OUTPUTS 24
10. CATEGORIES OF CHANGE 25
11. PROCESS FLOW 27
12. PROCESS ACTIVITIES 28
13. ROLES AND RESPONSIBILITIES 39
14. RACI MATRIX 45
15. CSF AND KPI 47
16. PROCESS REVIEWS AND AUDITS 49
17. PROCESS REPORTING 50
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
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Source: Best Practices in ITIL, ISO 20000, ITSM, Change Management Word: Change Management - Process Guide (ITSM, ISO 20000) Word (DOCX) Document, Ivana Nissen
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ABOUT THE AUTHOR
Additional documents from author: 26
Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]
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Change Management ITIL Service Management ITSM Incident Management Workflow Problem Management ISO 20000 M&A (Mergers & Acquisitions)
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