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Change Management - Process Guide (ITSM, ISO 20000) (Word DOCX)

File Type: 54-page Word document

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BENEFITS OF DOCUMENT

ITIL Change Management- Complete process guide
ITIL v3 & ISO 20000 Compliant
Facilitates Change Management Process Implementation

DESCRIPTION

This product (Change Management - Process Guide [ITSM, ISO 20000]) is a 54-page Word document, which you can download immediately upon purchase.

IT Change Management – Process Guide (ITSM best practice, ISO 20000 compliant)

This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)

Content:
1. INTRODUCTION 5
2. KEY DEFINITIONS & ABBREVIATIONS 6
3. PURPOSE AND OBJECTIVES 10
4. SCOPE 11
5. CHANGE FREEZE 13
6. BENEFITS 14
7. PROCESS REQUIREMENTS 15
8. POLICIES 21
9. TRIGGERS, INPUTS, OUTPUTS 24
10. CATEGORIES OF CHANGE 25
11. PROCESS FLOW 27
12. PROCESS ACTIVITIES 28
13. ROLES AND RESPONSIBILITIES 39
14. RACI MATRIX 45
15. CSF AND KPI 47
16. PROCESS REVIEWS AND AUDITS 49
17. PROCESS REPORTING 50

This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)
This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)

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Source: Best Practices in ITIL, ISO 20000, ITSM, Change Management Word: Change Management - Process Guide (ITSM, ISO 20000) Word (DOCX) Document, Ivana Nissen

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OVERVIEW

File Type: Word

(DOCX)

File Size: 347 KB

Number of Pages: 54

Initial upload date (first version): Jul 18, 2019

Most recent version published: Jan 27, 2020

ABOUT THE AUTHOR

Author: Ivana Nissen

Additional documents from author: 26

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

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