ITIL Foundation - ITIL 4 Edition (1) (PowerPoint PPTX)

According to the World Trade Organization, services comprise the largest and most dynamic component of both developed and developing economies. Services are the main way that organizations create value for themselves and their customers. Almost all services today are IT-enabled, which means there is tremendous benefit for organizations in creating, expanding, and improving their IT service management capability.
Technology is advancing faster today than ever before. Developments such as cloud computing, infrastructure as a service (IaaS), machine learning, and blockchain have opened fresh opportunities for value creation, and led to IT becoming an important business driver and source of competitive advantage. In turn, this positions IT service management as a key strategic capability.
To ensure that they remain relevant and successful, many organizations are embarking on major transformational programs to exploit these opportunities. While these transformations are often referred to as ‘digital', they are about more than technology. They are an evolution in the way organizations work, so that they can flourish in the face of significant and ongoing change. Organizations must balance the need for stability and predictability with the rising need for operational agility and increased velocity. Information and technology are becoming more thoroughly integrated with other organizational capabilities, silos are breaking down, and
cross-functional teams are being utilized more widely. Service management is changing to address and support this organizational shift and ensure opportunities from new technologies, and new ways of working, are maximized.

Information Technology Infrastructure Library, ITIL is defined as a framework with a set of best practices for delivering efficient IT support services. ... Companies adopt ITIL to realize their business benefits faster with defined processes and enabled by the right technology.

ITIL is the most widely adopted best practice for IT Service Management (ITSM) worldwide. 

OBJECTIVES :

Provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

CONTENTS :

This FIRST PART (of two parts) presentation contains :
1. Introduction
2. Key Concepts Of Service Management
3. The Four Dimensions Of Service Management
4. The ITIL Service Value System
(Four chapters of 5 chapters in total)

This 120-Slide PowerPoint document provides an ITIL 4 Foundation training presentation.
The document is easily customizable and contains many powerful figures, diagrams, ice-breakers, pictures, ... to get the holistic view of the concepts of ITIL 4.

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