Configuration Management Process (ITSM) (PowerPoint PPTX)

BENEFITS OF DOCUMENT

1. Easier implementation of Configuration Management process in your Organisation
2. ISO 20000 and ITSM best practice compliant
3. Awareness and Implementation Workshop for Configuration Management process

DESCRIPTION

This product (Configuration Management Process [ITSM]) is a 29-slide PPT PowerPoint presentation (PPTX) with a supplemental PDF document, which you can download immediately upon purchase.

Service Asset and Configuration Management Process is essential Process.

Document describes the process in detail including Process activities, key definitions, process roles, CSFs, KPIs, Risks and Challenges















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This comprehensive guide delves into the intricacies of Configuration Items (CIs) and Configuration Records, emphasizing their critical role in delivering IT services. It provides a detailed Logical Configuration Model, illustrating the relationships and dependencies between various service components. The PPT outlines clear objectives for establishing and maintaining an accurate Configuration Management System (CMS), ensuring the integrity and traceability of CIs. It also covers the CMDB Data Model, architectural layers of the CMS, and the importance of snapshots in problem management. The SACM Activity Model and Configuration Identification sections offer practical steps for managing and controlling CIs, while the Verification and Control section ensures conformity between documented baselines and the actual business environment.

Source: Best Practices in Configuration Management, ITSM PowerPoint Slides: Configuration Management Process (ITSM) PowerPoint (PPTX) Presentation, Ivana Nissen