BENEFITS OF DOCUMENT
DESCRIPTION
ITIL 4 intermediate implementation guidelines on how to create a new service. This implementation guideline is only helpful if you are at least ITIL4 Foundation certified.
This implementation guideline is only helpful if you are at least ITIL4 Foundation certified.
We are trying to make an example where we implement all possible practices, processes, procedures, tools…etc.
The aim is to help understanding how to implement ITIL4 tools and components like Service Value Stream, Service Value Chain, Guidelines, and Practices.
In this guideline, we are not trying to create a service. For this reason, we will only mention some information about the service itself, and the main target is to focus on:
How to?
What to?
Where to?
Note: We will not go through all tools, processes, practices.
We will just create some examples and show you how to implement them?
Where to implement?
And What to implement?
The application of some best practices depends on several factors, and your style of work and implementation.
In this implementation guideline, we use our style to implement the best practices, if you think that something could be done better in another way, another organization type, prioritization, management…etc.
Then it is up to you!!
Do not restrict your self to the style of this guideline.
This PPT provides a comprehensive roadmap for creating a new service using ITIL 4 principles. It emphasizes the importance of defining roles and responsibilities early on, utilizing tools like the RACI Matrix. The guidelines cover the entire process from engaging stakeholders to understanding requirements through business analysis. It also highlights the significance of considering all four dimensions of service management to avoid inefficiencies. The step-by-step approach ensures that every aspect of the service value chain is addressed, from planning to design and transition, ensuring that the final service meets stakeholder expectations for quality, cost, and time to market.
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Source: Best Practices in ITIL PowerPoint Slides: ITIL 4 Implementation Guidelines: How to Create a New Service PowerPoint (PPTX) Presentation, Samir Faraj
ITIL ITSM Service Management Change Management Incident Management Project Management ISO 20000 Business Continuity Planning Business Impact Analysis Process Analysis Workflow Problem Management Information Technology Contract
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